Toyota of Cool Springs

Ask for Jeff! We had visited the dealership in the past, but I went on my lunch break and Jeff did an excellent job. Admittedly, we bought a van elsewhere because C We had visited the dealership in the past, but I went on my lunch break and Jeff did an excellent job. Admittedly, we bought a van elsewhere because Cool Springs did not have the used selection to fit our search, but Jeff did an excellent job sharing what was available. He was supportive in that we wanted a car to fit our family’s needs, not a car that would get him a sale. Jeff is a great asset to Cool Spring and certainly redeemed the typical abrasive car dealership qualities. More

Amazing and prompt service! Jeff listened to everything I was looking for and matched me with exactly what I needed! Everyone worked quickly to help me get the best value out of Jeff listened to everything I was looking for and matched me with exactly what I needed! Everyone worked quickly to help me get the best value out of every penny and made a point to help me with the whole process! More

Love my Highlander Buying a new car is my least favorite thing to do. This time it was a different experience. After visiting three other dealerships I stopped at Toyo Buying a new car is my least favorite thing to do. This time it was a different experience. After visiting three other dealerships I stopped at Toyota of Cool Springs. The salesman, Jeff Williams was so very friendly and knowledgeable. I originally looked at a low mileage 3 year old Highlander. However, Jeff made it possible for me to purchase a new vehicle for about $2,000 more. I would recommend him to anyone looking for a Toyota More

Toyota of Cool Springs makes it easy I run a software business and I don’t have time for much else. This is the second car I’ve leased through Toyota of Cool Springs. I just told Jeff wha I run a software business and I don’t have time for much else. This is the second car I’ve leased through Toyota of Cool Springs. I just told Jeff what I wanted, when I wanted it, and asked him not to waste my time. I just want a fair deal. I understand that the dealership needs to make a profit and I also know there is a fair margin. Jeff made it easy to just cut through the nonsense and get a deal done on a vehicle that I thoroughly enjoy driving. More

Jeff Williams is great, and I would return because of him! From the beginning through the end, Jeff was friendly, efficient, a good listener, real, and made our experience great. He helped us through the enti From the beginning through the end, Jeff was friendly, efficient, a good listener, real, and made our experience great. He helped us through the entire process. We would return without hesitation and ask for him by name. More

Rose W Jeff was very professional and knowledgeable regarding the RAV4 I purchased. His personality was contagious! He has contacted me several times to see Jeff was very professional and knowledgeable regarding the RAV4 I purchased. His personality was contagious! He has contacted me several times to see if I have questions at all about my purchase good or bad. Best experience Buying a vehicle I’ve ever had. More

I keep my Toyota because I trust my Service Advisor, Darryl I came to Coolsprings Toyota when I first moved to Franklin because it was the local Toyota service center. But I have been at Coolsprings Toyota sin I came to Coolsprings Toyota when I first moved to Franklin because it was the local Toyota service center. But I have been at Coolsprings Toyota since 2012 because I met service advisor Darrell Carruthers and I felt like I met someone who I could trust and he has always recommend the best for me in my vehicle situation. More

Out of this world service for out of town buyer! I had been searching online for just the right deal. After finding it, Jeff took care of me by phone, and helped me in person a few days later. No hig I had been searching online for just the right deal. After finding it, Jeff took care of me by phone, and helped me in person a few days later. No high pressure or gimmicky sales tactics, just good ol customer service. I’m a repeat customer to this dealership, and would happily recommend Jeff personally. More

Friendly staff, but pretty unorganized The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replaceme The parts and service department here could use major improvement. I bought a used vehicle that was missing a hubcap, but was assured that a replacement had already been ordered and was being shipped in as they were currently out of stock. It didn’t bother me until 3 weeks later when I came back to get my plate and registration, I stopped by the service counter to ask about the hubcap and explain the situarion. They told me that was the first they were hearing about the hubcap, and that they weren’t sure why I was told one was on the way because they always have them in stock, and in fact had them in stock while I was there, but wouldn’t give me one without paying for it. So the parts counter essentially told me my salesman lied to me, then wouldn’t take any action to remedy the situation except for me purchasing it myself. Unprofessional in my opinion. More

Perfect match Jeff is very easy to work with and tries hard to find the right car. I wanted a specific Camry Hybrid that wasn't at the dealership. Jeff looked up Jeff is very easy to work with and tries hard to find the right car. I wanted a specific Camry Hybrid that wasn't at the dealership. Jeff looked up several possibilities at other dealers and showed me my options. I picked up the car at the Cool Springs Dealership 4 days later because it was in West Virginia! There was no pressure and I got a great deal. I highly recommend Jeff. If you go there, ask for him and tell them Dixie sent you! More