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Toyota of Dallas
Dallas, TX
813 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 813 reviews
December 01, 2022
Absolutely horrible! ! Dealership is unethical! The advertised price was marked up $3,500 once I arrived at the dealership. Also, the dealership will only offer the advert ! Dealership is unethical! The advertised price was marked up $3,500 once I arrived at the dealership. Also, the dealership will only offer the advertised price of you use their financing which is illegal!! Hands down the WORST car dealership experience I have EVER had! More
by kokopellian
Employees Worked With
Jaysah
Helpful November 29, 2022
My salesperson, Shelby Luce, BLATANTLY resorted to deceptiion and fraud with a promise of goods and services to me if I signed my name for the sale of a vehicle. Not only did she not deliver on her pr deceptiion and fraud with a promise of goods and services to me if I signed my name for the sale of a vehicle. Not only did she not deliver on her promise, which she admitted to making in front of her manager, to build a rapport while waiting through the approval process Shelby preyed upon my Christian beliefs by incorporating Christ and a personal struggle we shared. Shelby went on with her deceptiion until she couldn't any longer with a series of unfulfilled dates to be mailed or pick up the check which resulted in unnecessary trips to T.O.D, unanswered and un-returned phone calls by her, as well as a "we owe" card that she showed us, promised to give us a copy and put a copy n our file but never did and when her deceptiion caught up with her, the "we owe" card had peculiarly disappeared. Even with Shelby admitting her promise to me in the presence of manager Paco, not one of the managers at Toyota of Dallas would stand by me as the customer and follow through with her promise. Instead, Paco, Zubi, and one of the finance mangers (whom Shelby flat out refused his directive to come to his office and address her deception) washed their hands of it and made me feel the most DEVALUED customer experience I'd ever felt. It wasn't until I called the Corporate Office in Plano and spoke with Benjamin and Tolli, then ultimately Amy/T.OD at Tolli's intervention, did I feel ANY sense or inkling of care and consideration as a 2x T.O.D customer. Thank you to the latter 3 individuals for attempting to right and agregious wrong. More
by terrimason6
Employees Worked With
Shelby, Paco, Zubi, Amy
November 29, 2022
This is the poorest excuse for a dealership that I have ever seen in my life. It’s now two months later, and I still have not got my plates. I was told this morning that my plates were here, so I drove fro ever seen in my life. It’s now two months later, and I still have not got my plates. I was told this morning that my plates were here, so I drove from Oklahoma to pick them up now, lo and behold they can’t find My plates. if you’re smart, you will run from this dealership not walk run. More
by ANGRY
Employees Worked With
Taurean Fortson, Dustin Osborne, Ricardo Guajardo, Tino Ruiz, Sarah Mann, Eddie Davis, Raul Flores, Jared Darty, Murat Alpsu, Bert Flores
November 09, 2022
Called one time to get a price and the dealer has called everyday even after telling them not to call me. STAY AWAY everyday even after telling them not to call me. STAY AWAY More
by Fordguy
Employees Worked With
Taurean Fortson, Dustin Osborne, Ricardo Guajardo, Sarah Mann, Eddie Davis, Raul Flores, Jared Darty, Murat Alpsu, Bert Flores, Syed Jafri
November 08, 2022
Matthew Huete did an awesome job at staying engaged with what we wanted and needed not just a vehicle for our lifestyle but for our price point and budget as well. He kept it a very streamline process as we what we wanted and needed not just a vehicle for our lifestyle but for our price point and budget as well. He kept it a very streamline process as well as a very organic process. He was very transparent with approaching the final decision from multiple things to consider and I couldn't be happier with the decision to go with the new tacoma! He definitely not only earned the sale for just that day but has definitely earned me as a customer for life! Thanks again Matthew and TJ and as well as the financing team and thank you for setting me up with the matainance perks as well. I know I'm in excellent hands. Thank you again Toyota of Dallas More
by Sleebryant
Employees Worked With
Matthew Huete, TJ
November 05, 2022
I don’t leave bad reviews but this one was needed. This dealership is not friendly. They make you think they are by enticing people to come in. Well when you choose not to buy a vehicle from them they This dealership is not friendly. They make you think they are by enticing people to come in. Well when you choose not to buy a vehicle from them they show their real selves and are xxxxxxxx. We bought a different brand vehicle at a different dealership. Toyota of Dallas has constantly harassed us even after we told them we already bought a vehicle and we don’t want them calling anymore. The xxxxxxx called again at 10:30pm at night and told us that when our new vehicle breaks down to come see them. This is not good customer service. Very shady and I would never buy a vehicle from people like this. More
by caleighsmith65
Employees Worked With
Chris Hernandez, Jordan Robison, Jason Johanesson
November 03, 2022
Can I rate a ZERO for service and mechanical repairs? DO NOT COME HERE!!! Find another Service Dept. I brought my vehicle in four times in the last 3-4 months with the same issue. Repeated diagnostics DO NOT COME HERE!!! Find another Service Dept. I brought my vehicle in four times in the last 3-4 months with the same issue. Repeated diagnostics, multiple repairs (all in the same area of the vehicle), one technician didn't attach a hose he installed, and after the second visit, they stated the car was fixed but the check engine light turned on in their parking lot. The problems continued. The fourth time I dropped off the vehicle for the same issue, a representative called me and asked me to pick up my car. He stated nothing was wrong and it drove perfectly. I persistently requested that they stop test driving it and actually look under the hood at the components previously repaired. A couple hours later, I received another call and was told due to the first repair, the engine is now failing and I need a new engine. I can't imagine what would have happened if I drove it home, as they requested. WOW! I spent $4,000.00 on repairs (which basically goes down the drain, as those were part of the engine) and now I'm being quoted another $10,000 for an engine install...for a total of $14,000! They misdiagnosed my car three times previously. The service team also acted like they didn't believe me, and it was not a quality customer service experience. It felt like a scam from the start (and all of my service receipts/backup documentation confirm these facts). I also received a voicemail confirming that the engine failure is due to the first repair in June. I truly thought the dealership would provide quality customer service and work with customers. This is beyond upsetting. Based on my four negative experiences, my vehicle is now being repaired by a reputable mechanic. Although I never post negative reviews online, I felt like it was necessary, and this entire situation has been a nightmare for my family. On a positive note: John Moen and Greg are rockstars. Both were on vacation during this nightmare so they are truly exceptional (and I have nothing negative to say about them). I hope management takes care of them!!! I can't thank them enough. More
by SRB110
Employees Worked With
Joe
November 02, 2022
This has been the worst dealer I ever encountered. From being terrible to work with from the get go to being pushed to give them a 5 star Google rating on 3 occasions. The final straw was finally gett From being terrible to work with from the get go to being pushed to give them a 5 star Google rating on 3 occasions. The final straw was finally getting a manager on the phone about my issues and him yelling at me and my wife like a idiot. Guess who ended up being right???? ME. Thank God this deal is over and the truck is finally registered and tagged. More
by Ben C
Employees Worked With
Adrian, Jp, Ashley, manager who Ashley got on the phone yelling.
