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Toyota of Des Moines
Grimes, IA
7,060 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 7,060 reviews
October 04, 2024
Easy to get in for service. Staff is always friendly and accommodating. They always answer my questions. Staff is always friendly and accommodating. They always answer my questions. More
by jillb2208
Verified CustomerEmployees Worked With
October 04, 2024
I was impressed with the video of my car’s checkup and with overall courtesy and professionalism. with overall courtesy and professionalism. More
by collinsjerre
October 04, 2024
I showed up early (on Saturday to drop off the car for Monday morning appointment). They had some cancelations and did my car on Saturday. I was very pleased. Monday morning appointment). They had some cancelations and did my car on Saturday. I was very pleased. More
by David Snell
Employees Worked With
Not sure
October 04, 2024
I was quoted $350 for rear brake pad replacement but what I showed up for the appointment I was told it’s going to be $440. I don’t believe I will trust Toyota for services anymore. I showed up for the appointment I was told it’s going to be $440. I don’t believe I will trust Toyota for services anymore. More
by becirs
October 04, 2024
Service did an excellent job of finding the problem and resolving our issues. Great job! resolving our issues. Great job! More
by LBUTTON
Employees Worked With
October 04, 2024
Car was Serviced quickly, comfortables lounge for waiting friendly employees easy to schedule an appointment friendly employees easy to schedule an appointment More
by MemDustyboots47
October 04, 2024
I was very impressed with the service. Friendly, thorough and quick and I felt like I was treated fairly. Thank you Friendly, thorough and quick and I felt like I was treated fairly. Thank you More
by tjm0516
Employees Worked With
October 03, 2024
The battery replacement was done within the time limit I was told. My main complaint here is from my initial visit (Sept 25) where my tires were rotated and new cabin filter installed -- I only discovered was told. My main complaint here is from my initial visit (Sept 25) where my tires were rotated and new cabin filter installed -- I only discovered the problem after this second visit (Oct 1) when I discovered I had a hard time opening and closing the glove compartment. My option was either driving all the way to back to Grimes (ie your service center) to get this fixed or head to my nearby garage to see if they could help me. I chose the latter option because I had no time nor the desire to waste my fuel. Upon unlocking the entire compartment, we discovered that the piece that locked in the new cabin filter had fallen out and dropped beneath the glove box, thereby causing my issue with opening and closing. The tech at the garage managed to fix everything and no charge was issued. So in essence I was provide subpar service over a simple replacement. You need to up your game with regard to providing a thorough and complete service to your customers, and maybe add a third option of "Maybe" in the previous question above. More
by captainblue67
Employees Worked With
October 03, 2024
They are always courteous, trustworthy and knowledgeable which is why I continue to drive the distance instead of using a local shop. which is why I continue to drive the distance instead of using a local shop. More
by g6ar
Employees Worked With
October 03, 2024
Wonderful experience. In and out quickly and efficiently. Emily was great and the waiting area was comfortable. In and out quickly and efficiently. Emily was great and the waiting area was comfortable. More
by DAMMD
Employees Worked With
