Toyota of Des Moines

Love the video review of my car! Excellent customer service! I forgot to put gas in my car before it was picked up and felt terrible when I realized this. Emily was very understand Excellent customer service! I forgot to put gas in my car before it was picked up and felt terrible when I realized this. Emily was very understanding and the manager was gracious enough to put some in to get the car back to me. Really appreciate that!!! More

Dealership is good. Agent didn’t provide necessary or complete info on the new battery I received snd it’s warranty requiring me to make a separate trip back to follow u Agent didn’t provide necessary or complete info on the new battery I received snd it’s warranty requiring me to make a separate trip back to follow up and except for my payment receipt, I have no documentation from Toyota on the battery’s warranty. My error in purchasing this from Toyota! More

I have purchased 2 or 3 cars from you and the service is excellent. I had my 5000 mi service done in Ottumwa at the dealership here and everything was a challenge. Couldn’t find my service agreement. I had. excellent. I had my 5000 mi service done in Ottumwa at the dealership here and everything was a challenge. Couldn’t find my service agreement. I had. Tire issue and they couldn’t find my tire agreement. Tried to charge me $400. I will drive 90 miles for my service done in your dealership. I appreciate you. More

I had attention from the first time I walked through the door and great service and through delivery of my new new car. door and great service and through delivery of my new new car. More

I didn’t have an appointment, but I was able to get my car fully seviced in good time: oil change, tire rotation, safety check, etc! So appreciated. Thank you Des Moines Toyota! car fully seviced in good time: oil change, tire rotation, safety check, etc! So appreciated. Thank you Des Moines Toyota! More

On time. Fast and efficient. Easy to get to and love the free car wash! Fast and efficient. Easy to get to and love the free car wash! More

Justin has been very helpful and has taken my concerns very seriously! Very appreciative of his help and expertise. very seriously! Very appreciative of his help and expertise. More

Went in for 10,000 mile oil change and tire rotation. Everything went well. No complaints. Everything went well. No complaints. More

The guy taking the car in did a great job communicating and listening to our questions. The mechanic addressed all of the issues requested. Prius runs great! and listening to our questions. The mechanic addressed all of the issues requested. Prius runs great! More

The first time I took my vehicle it was a great experience. This second time not as much. I was told I would have a shuttle take me to work and back and that didn’t end up happening. The communicat experience. This second time not as much. I was told I would have a shuttle take me to work and back and that didn’t end up happening. The communication with my service provider could also have been better. All together it felt like it was a big inconvenience to my work day with figuring out how to get to work and back and then how they handled explaining what work needed done to my vehicle wasn’t personable as it was all done on my phone and not with a direct person. Also I had a hard time reaching anyone when I tried to call in and directly speak to someone. More