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Toyota of Des Moines

Grimes, IA

Overview
Employees
Reviews
Vehicles
4.7
7,457 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 7,457 reviews

September 28, 2023

Great service-friendly staff! Took time to help with my inside lights! Quick service too More

by kimhelen79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

September 28, 2023

Wonderful customer service, sales teams and all other departments as well! Keep up that great work! More

by PBRILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Toyota of Des Moines responded

Thank you for leaving us a glowing review about your car buying experience at Toyota of Des Moines! We pride ourselves on knowledgeable and honest staff members so we can ensure that you get exactly what you want and are comfortable with the entire buying process. Thank you for your business and we hope to take care of any of your future car needs!

September 27, 2023

Bob made our sale transaction really nice. We got our vehicle sooner than expected. Thank you! More

by ebberbo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Staley
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Sep 28, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to leave such a kind review of your experience here at Toyota of Des Moines. Customers like you are why we love coming to work every day. We cannot thank you enough for your patronage, and we look forward to continuing our relationship in the future.

September 27, 2023

Very knowledgeable employee who is very personable. All employees work well together. Very clean environment. More

by judyahrens141
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Toyota of Des Moines responded

Thanks for the 5 stars! We really appreciate your business and hope to see you again soon here at Toyota of Des Moines!

September 27, 2023

They made buying my new truck painless. Billy Ahrens got me in and out quickly and effortlessly. Did a professional job of straight answers and no xx! More

by Randyruss
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Toyota of Des Moines responded

Thanks for the review! We're happy that we could help you find the perfect car that fit your needs at Toyota of Des Moines. Congratulations on your new vehicle and we look forward to doing business with you again!

September 27, 2023

Wish Toyota would let you build and order what what you want like GM. Dealership was excellent. Bill and Shane were great. More

by mredeker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Toyota of Des Moines responded

We’re thrilled that we were able to provide you with such a seamless purchasing experience! That is what we always strive for at Toyota of Des Moines. Thank you for trusting us with this process!

September 27, 2023

Debby was so easy to work with and made the process of picking out a car and buying enjoyable. More

by jwilcox89
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debby Ellsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Toyota of Des Moines responded

We appreciate the kind words! This is what we strive for here at Toyota of Des Moines! We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return!

September 27, 2023

Thank you for your take care of your customers and your doing great and fast More

by JOHNTHANGLIANA1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Toyota of Des Moines responded

Thank you for your kind words. At Toyota of Des Moines, we pride ourselves on customer service, and it's nice to know we have delivered. If you have any further automotive needs please let us know!

September 27, 2023

Our original salesman lied to us and had poor communication. I complained and was switched to a different salesman and communication improved. However, the communication during the sale was poor More

by BACCUSK30
Recommend Dealer
No
Employees Worked With
Chad Millhollin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Caffrey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Toyota of Des Moines responded

We appreciate you taking the time to provide your feedback. We try to offer the most upfront and detailed communication possible and we are disappointed you feel we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

September 26, 2023

We had a great experience with Bob and Toyota. We came in wanting to order a car. Bob was knowledgeable and answered all our questions with full transparency. Once the car arrived, the process was More

by azraalibasic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Staley
Report | Print
Sep 27, 2023 -

Toyota of Des Moines responded

We’re thrilled that we were able to provide you with such a seamless purchasing experience! That is what we always strive for at Toyota of Des Moines. Thank you for trusting us with this process!

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