Toyota of Des Moines

Bought a new 2023 Toyota Sienna AWD XLE. Got one key and no hope for a second key. Makes traveling very problematic. Also, tried to make an appointment for an oil change and was told I would Got one key and no hope for a second key. Makes traveling very problematic. Also, tried to make an appointment for an oil change and was told I would have to wait a week to get in. Chevy has a quick lube that is first come, first serve, but not Toyota of DM. Poor service for a new vehicle. Won't buy from them again! More

Steve made the entire process of ordering a new vehicle very easy when times in the industry are very challenging. I would not hesitate to call Steve for my next vehicle and will highly recommend him to al very easy when times in the industry are very challenging. I would not hesitate to call Steve for my next vehicle and will highly recommend him to all my friends. Great salesman and a great dealership to do business with. More

My vehicle is a RAV 4 involved in the recall. I’ve had the WORST experience with the service department merely trying to make an appointment. The phone rings forever, then the person initially an I’ve had the WORST experience with the service department merely trying to make an appointment. The phone rings forever, then the person initially answering was rude and unhelpful! I was told she couldn’t even leave a message for the scheduler, Lisa, to return my call without the full VIN number. Called again and another much more helpful person said that Lisa was gone but she would leave a message. My call was not returned the next business day. I tried to go on-line to schedule as that was a listed option on the postcard, but no, it’s not really. Called again this morning and again, the phone rang forever! The person answering was very short and not helpful. Said she would leave a message for Lisa. I’m quite l surprised and disheartened by this experience. More

Honest, straightforward, and very transparent buying process. I have highly recommended this dealership and my salesman Steve Henigan to my family and friends. process. I have highly recommended this dealership and my salesman Steve Henigan to my family and friends. More

I have bought 5 cars from Steve now, and he is very easy to work with, and I think he’s treats me well. I trust what he has to say about cars! to work with, and I think he’s treats me well. I trust what he has to say about cars! More

Customer service was excellent. I am pleased with my experience. Would buy from here again. I am pleased with my experience. Would buy from here again. More

Great service all around! Steve Henigan treated me well and made sure I was kept up to date on the status of my new truck. Very pleased with the experience! Steve Henigan treated me well and made sure I was kept up to date on the status of my new truck. Very pleased with the experience! More

We love our quality car. Fifth or sixth vehicle we’ve purchased from Toyota in Des Moines. All from Steve. He helps us find the car that works for us! He is there as soon as Fifth or sixth vehicle we’ve purchased from Toyota in Des Moines. All from Steve. He helps us find the car that works for us! He is there as soon as we walk in Toyota with a handshake and a smile. We can’t say enough about Steve! Thank you so much, Steve! Also Ryan, thank you Ryan for taking the time to answer our questions. Actually enjoyed setting up the financing with you! And also Justin. Thank you Justin for your patience in setting the music and internet up on the car screen and explaining it to us. Even offered to help us any time in the future, too!!! You folks went out of your way…even arranged transportation for us to return our rental. We are grateful! And, did we mention..we love our car! More

They made buying a car very easy. Was in and out very quickly. They gave me a good value on my trade in and even dropped the price a little bit on the car I was buying, which is very Was in and out very quickly. They gave me a good value on my trade in and even dropped the price a little bit on the car I was buying, which is very rare in today’s market! Steve Henigan was amazing to work with. He notified me as soon as a car he thought I may be interested in became available, and I’m so happy he did! More

Always feel welcome and very satisfied when getting my vehicle serviced at Toyota of Des Moines. I know I may pay more for dealerships than I would at a local garage, however, having certainty that the wo vehicle serviced at Toyota of Des Moines. I know I may pay more for dealerships than I would at a local garage, however, having certainty that the work and materials are certified gives me a great deal of satisfaction. More