Toyota of Des Moines

Your service prices are a little pricey! Blake Murray was very courteous and helpful when I arrived. Blake Murray was very courteous and helpful when I arrived. More

Once i got my service scheduled my experience was great. Unfortunately it literally took me 4 phone calls to get someone who could answer my questions. I paid for an extended warranty buy no one could find Unfortunately it literally took me 4 phone calls to get someone who could answer my questions. I paid for an extended warranty buy no one could find any evidence of it until I finally got through to a manager. My service advisor Travis did a great job of keeping me in the loop on what my repairs would be and when things would be completed. This could have potentially been a 1 star review had my experience with the service advisor been subpar. Ill likely return to the dealership based on Travis’s performance. More

Purchased a new car and it was so easy and everyone was very helpful. Had no pressure, only friendly service. Debby and Spencer were great answering all my questions, and I had a lot since it has been 20 y very helpful. Had no pressure, only friendly service. Debby and Spencer were great answering all my questions, and I had a lot since it has been 20 years since I purchased from you last time. Came in the next day to service for a rattling noise and was helped immediately. They solved my problem and didn’t make me feel stupid since it was my fault! Very kind. Thank you all very much. More

I needed a battery fast as I wanted to leave town that. I was helped immediately and given quick service and I was back on the road. I was helped quickly and was back on the road to continue my trip. I d I was helped immediately and given quick service and I was back on the road. I was helped quickly and was back on the road to continue my trip. I do have a question about 1 reset. My miles to empty are off. I will stop back soon. Thank you! You made my Monday. More

I have had three service related interactions at the Grimes location. Each interaction has been first rate. I actually referenced on of these experiences in an all-employee training on the topic of fi Grimes location. Each interaction has been first rate. I actually referenced on of these experiences in an all-employee training on the topic of first class Client service! More

Great Staff and very helpful when we purchased our Rav 4. Limited, We love it! Limited, We love it! More

Always great treatment and service at this dealership. Should have bought from them years before this. I always reefer others to this dealership. Should have bought from them years before this. I always reefer others to this dealership. More

Excellent and timely service; Brock was very helpful and experienced. Reasonably priced as well - thanks !! experienced. Reasonably priced as well - thanks !! More

Debbie is one of the best sales person I have ever worked with I have nothing but great things to say about Debbie thank you for the great sales experience!! But after sales and the service department are a with I have nothing but great things to say about Debbie thank you for the great sales experience!! But after sales and the service department are a lacking I work in this industry and the service department acts like you are a inconvenience to them and if your trying to get anything under warranty it’s like pulling teeth or they just say it’s normal or any other excuse not to do the work or cover it.. I had to call Toyota corp to get anything done so in conclusion you make your own customers do foot work to get there own cars fixed… would you want to come back? If nothing changes you can be sure I won’t be doing any more business with your dealer… More

Trading in my car was the easiest process. It was quick, and everyone was so helpful. It was quick, and everyone was so helpful. More