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Toyota of Des Moines

Grimes, IA

4.7
6,744 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 6,744 reviews

October 03, 2019

Leasing 2019 Rav4Limited I was interested in leasing a 2019 RAV4 Limited. Shane worked with me to find the exact vehicle I wanted since they did not have it on their own lot More

by RAV4 lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenna Bjorland
Oct 04, 2019 -

Toyota of Des Moines responded

Thanks for the great review! We're glad that Shane and Brenna were able to take such great care of you, and we are so glad you love your new RAV4!

October 03, 2019

Brought Highlander in for a check on gas cap door not functional, took 10 minutes, found out it had been disconnected by another shop while putting on remote start. Fixed and on my way. More

by Joan123
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2019 -

Toyota of Des Moines responded

Thanks for leaving such a great review, Joan! We're glad that you had a good service experience and hope to see you again soon!

October 03, 2019

Great Service Justin helped me with my new tire purchase - love the fact I get free tire rotation with my purchase. He got me scheduled right away and my vehicle w More

by Debbie S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 04, 2019 -

Toyota of Des Moines responded

Thanks for the great review, Debbie! We're glad you had a positive experience during your recent service appointment, and we look forward to working with you again in the future.

October 02, 2019

I gave my 5 star rating because even though the process took longer than expected everyone that was helping me tried their best to make everything go by smoothly. More

by Stephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Staley
Oct 03, 2019 -

Toyota of Des Moines responded

Thank you for your positive comments and 5-star review! At Toyota of Des Moines, we strive to provide an outstanding customer experience and the best possible pricing. We appreciate your support, Stephanie.

October 02, 2019

Price gouging and reports of sharing people's ssn's. Don't go there!! Raised used vehicle price by 2k overnight because winter was coming and not because a sale ended. Don't expect fair prices there. More

by Brianp
Recommend Dealer
No
Employees Worked With
Bob Staley
Oct 03, 2019 -

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. We try to offer the best possible pricing on all of our vehicles and we are sorry if you feel we fell short of that. If you would like to discuss this further, please give us a call and we would be happy to assist you!

Oct 04, 2019 -

Brianp responded

We could debate ‘fair pricing’ all day. You say winter is coming—add $2,000. I say 2020 models are out, subtract $2,000. The point is that you were willing to sell the 2008 vehicle for $6,937 on 10/1, but on 10/2 the price jumped 130% to $8,999. When I asked for the prior day price, Bob said now there is a premium because ‘winter is coming’. I asked for some compromise because only hours had passed since the price change. He said it was a firm price and the prior listed price was less than what they had into it. I doubt Bob actually knows what the dealership has into the vehicle, and even if he did know what was paid for the vehicle, dealer equity has no bearing on current market price. At that point, the dealer is just trying to fleece a buyer to make up for the dealer overpaying when they acquired it. Your commercials give the impression of a fair car buying experience, but in reality, you only bolster the public image of the “used car salesman” being the great American con man who will say anything when he knows nothing. Try to have some semblance of a moral compass and quit ripping off hard working people.

October 02, 2019

Look Time Customer Service department is very good. Length of time to service my vehicle has always been excellent. Can't speak to the sales department at this time. More

by TS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Galvin
Oct 03, 2019 -

Toyota of Des Moines responded

Thank you for your positive comments! We appreciate your business. Please let us know how we can continue to help with your car and service needs!

October 02, 2019

Very good experience. Simple visit- just a tire rotation Very good experience. Simple visit- just a tire rotation and inspection, but was in and out quickly at appointment time. There were also cookies in t More

by Pilot1098
Recommend Dealer
Yes
Employees Worked With
Chris Galvin
Oct 03, 2019 -

Toyota of Des Moines responded

This is what we strive for! Thank you for taking the time to share your experience. We value your business and look forward to seeing you on your next visit!

October 02, 2019

Always an easy visit. always easy to work with, and they always accomadate my needs. The employees are always friendly, If you have any questions they help anyway they can. More

by Blue Sky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda, David Marchant
Oct 03, 2019 -

Toyota of Des Moines responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs!

October 01, 2019

Excellent, friendly service We were on a trip from Georgia to visit our daughter. We found a problem with our car and stopped by without an appointment. Our car was quickly loo More

by Rbennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
T Bergeson
Oct 01, 2019 -

Toyota of Des Moines responded

Thank you for the great feedback. We are glad to have been able to help you during your trip. We know how stressful those can become and want to make your experience with ours not one of those as we get you taken care of with speed and efficiency. Thank you for choosing us to get your vehicle serviced and if you need anything else during your next trip we will be waiting.

October 01, 2019

Great experience! Easiest buying process I've ever had with buying a new car. Todd was knowledgeable and helped us pick the perfect Highlander to fit our families needs More

by ssickles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Petrowsky
Oct 02, 2019 -

Toyota of Des Moines responded

We're happy to hear that your visit with us was easy! We hope you love your new Highlander, and we hope our team can work with you again in the future!

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