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Toyota of Des Moines

Grimes, IA

Overview
Employees
Reviews
Vehicles
4.7
8,037 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 8,037 reviews

November 05, 2023

Clean, comfortable, accessible, accommodating with the widest variety of inventory available and a good reputation. More

by katiekapow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Toyota of Des Moines responded

We take pride in providing our customers with exceptional service and value. Your satisfaction is our top priority, and we are committed to maintaining our high standards. Thank you for choosing Toyota of Des Moines! We appreciate your business and look forward to serving you again soon.

November 05, 2023

Excellent. Recently my phone calls don't get answered. Very disconserting. This creates delays for me. More

by Oliveira.dave4@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don"t "know" anybody.
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Nov 06, 2023 -

Toyota of Des Moines responded

We sincerely apologize for any inconvenience or frustration caused by the difficulty in reaching our staff by phone. However, we are please that you are overall satisfied with your service visit. We hope to see you again in the future for all vehicle needs!

November 05, 2023

The dealership seems ok. I had no complaints so far. Just wish the process was quicker More

by samfilippelli21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Vos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Fiechter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Saenz-Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Toyota of Des Moines responded

We appreciate your feedback regarding your recent experience at our dealership. We strive to provide our customers with an exceptional and efficient car-buying experience, and we regret that the process did not meet your expectations in terms of timeliness. Thank you for choosing Toyota of Des Moines and for providing us with this valuable feedback.

November 05, 2023

Great attention and willing to work on the car what I was looking for. Thank you More

by sbarahona130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive feedback about your recent experience at our dealership. We are thrilled to hear that you were impressed with the attentiveness and willingness of our staff to work with you to find the car you were looking for.

November 05, 2023

We have bought our last 3 vehicles from Toyota of Des Mioines. The people our top notch & so is the service. I trust them & they have earn our business for any vehicles we plan to purchase in the future. More

by Doug Wiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emilee Wagner
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Nov 06, 2023 -

Toyota of Des Moines responded

On behalf of the entire team at Toyota of Des Moines, we extend our heartfelt gratitude for your continued loyalty and trust. Your kind words and positive feedback serve as a constant reminder of our commitment to providing exceptional customer service and fostering lasting relationships with our valued patrons. Thank you for your positive review!

November 05, 2023

Really friendly and professional! Great communication! She was able to take care of our vehicle and understood what we needed. More

by ron.mcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive feedback about your recent experience at our dealership. We are thrilled to hear that you were impressed with the friendliness, professionalism, and communication skills of our team members. If you have any questions, don't hesitate to reach out. Take care!

November 05, 2023

The employees were polite, professional, and friendly. Some will even go the extra mile to help a customer out. More

by Ronin1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Powers
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Nov 06, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive feedback about our employees. We are incredibly proud of our team members and their dedication to providing exceptional customer service. We appreciate your business and look forward to serving you again soon!

November 04, 2023

I have been satisfied with maintenance but not the best customer service I have experienced elsewhere. More

by Molerkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Toyota of Des Moines responded

We are always striving to improve our customer service, and your feedback is valuable to us. We are committed to providing our customers with the best possible service, and we will use your feedback to train our staff and improve our processes. We hope to see you back at our dealership!

November 04, 2023

I never have to bring my car back because the work needed to be corrected!! The service personal are considerate and respectful. The mechanics are helpful in explaining a problem with my vehicle. More

by bpbpenni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Toyota of Des Moines responded

We are so glad to hear that you have never had to bring your car back for a correction. This is a testament to the hard work and dedication of our mechanics. We are also pleased to hear that our service personnel are considerate and respectful. Thank you again for your kind words. We appreciate your business and look forward to serving you again soon!

November 04, 2023

Although a neighbor took my Toyota in, I had been on the phone with Ian to set everything up. As always he was gracious and accommodating. I have worked with him for at least 20 years and trust him implicit More

by CATHYTALARICO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive feedback about Ian. We are so grateful to have him as a part of our team. Thank you again for your valuable feedback. We cherish your loyalty and appreciate your continued trust in Toyota of Des Moines!

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