Toyota of Des Moines

Zack was very helpful, making phone calls to keep me informed about the vehicle I wanted to buy. He worked with us to get the price we wanted to pay for our vehicle. informed about the vehicle I wanted to buy. He worked with us to get the price we wanted to pay for our vehicle. More

Connor came out the door and met me before I got to the first vehicle. This was the 2nd time I had visited the dealership, the 4th or 5th time I had been at a dealership overall in hopes of looking at a ve first vehicle. This was the 2nd time I had visited the dealership, the 4th or 5th time I had been at a dealership overall in hopes of looking at a vehicle. His promptness, without being pushy or acting like a butt, was another reason I stayed there. He showed me several different versions of the same model without showing any annoyance at me wanting to see so many. On the test drive he wasn't pestering me, just letting me drive and having a conversation. His personality was friendly enough without being too much. Hopefully you can understand that. When I decided I wanted a RAV4 he had to go looking through the inventory to find the main options I wanted. After the sale and paperwork was complete, when Jerry (the guy who went over my vehicle with me?) was showing me all the compartments, I was pleased that Connor had already showed all of those things to me. The finance part done by Larry was easy as well. He went over all the paperwork and answered my questions, explaining everything as many times as he had too. He wasn't bothered by the time, at least if he was he didn't let it show, and it was getting late. I wanted to hurry up and get out of there. I was probably the most impatient with the last gentleman who did the familiarization because he wasn't telling me anything I hadn't already been told. There was one thing he had told me, now I can't remember what it was. Connor did a great job of explaining most things as he showed me the vehicles. More

Very fast, thoughtful, and friendly service from everyone in every department that we dealt with. There were a few minor issues with the vehicle after we bought it but we took it in and were suprised and ver in every department that we dealt with. There were a few minor issues with the vehicle after we bought it but we took it in and were suprised and very pleased with how quickly and respectfully we were helped/assisted and back on the road. Would definitely recommend this dealerships to friends and family! We will continue to be customers as our family grows and our vehicle needs change! THANK YOU SO MUCH! More

Very helpful and willing to answer any questions we had. Bobby was very pleasant to work with. He has a great attitude and commitment to excellent customer service. Whatever it takes attitude! I will be bac Bobby was very pleasant to work with. He has a great attitude and commitment to excellent customer service. Whatever it takes attitude! I will be back to get my next car too. More

Ken and JD were great. Ken is the type of salesman most buyers, like me, look for - straight talk, no up selling, to the point and responsive. JD did a great job explaining features. The one thing your buyers, like me, look for - straight talk, no up selling, to the point and responsive. JD did a great job explaining features. The one thing your dealership can improve on is with your business folks and scheduling. Not good practice to make people wait over an hour past their scheduled time. You need to work to accommodate this. More

I was very happy with my purchase of a new Toyota 4Runner. Rob was a great person to work with and I am very satisfied with the outcome. 4Runner. Rob was a great person to work with and I am very satisfied with the outcome. More

EXCELLENT in every way. Salesperson--no pressure, EXCELLENT in every way. Salesperson--no pressure, patient, honest, personable Technician--friendly, very knowledgeable about the car, clear and thor EXCELLENT in every way. Salesperson--no pressure, patient, honest, personable Technician--friendly, very knowledgeable about the car, clear and thorough instruction, cheerful Love the car! More

This was my first car purchase and John Lillig was very helpful in describing the whole process to me. I was shocked how quickly it went. I'm from out of town so when he told me I could come back and pick helpful in describing the whole process to me. I was shocked how quickly it went. I'm from out of town so when he told me I could come back and pick up my new car that day I was ecstatic! When we came back I found out the proof of employment I brought back wouldn't work and I would have to come back to get the car once I was able to obtain a paystub. Luckily, Larry Middleton was able to work something out so that I could still take my car home that day, phew! Overall everyone was extremely helpful and descriptive. I was really impressed by everyone's knowledge of my car and how they readily answered any questions I had. More

The experience we had at Toyota of Des Moines GREAT, WONDERFUL, PROFESSIONAL, simply the best experience in buying a new car. We were not pressured by sales people, but were informed about the vehicles WONDERFUL, PROFESSIONAL, simply the best experience in buying a new car. We were not pressured by sales people, but were informed about the vehicles. Went on a test drive, and still didn't feel in any way pressured. Becky worked with us, listened to concerns, and let us know her thoughts. We appreciate the professionalism that was demonstrated by all team members at the dealership. Would I come back to buy another vehicle - YES. Would I recommend people to buy a vehicle from Toyota of DM - YES. Can't state enough what a nice, friendly, no hassle enviroment there was working with everyone. More