Toyota of Des Moines

Toyota family In the last 10 years my family have bough 8 Toyota’s and will continue I like the fact you take care of loyal customers and Andy W. Sold my daughter a In the last 10 years my family have bough 8 Toyota’s and will continue I like the fact you take care of loyal customers and Andy W. Sold my daughter a Toyota on Tuesday and I bought on on Thursday of the same week. You have to doing something right. More

Good Service I appreciated the inspection video. It was very informative and helpful. The technician did a good job of explaining all that he did and what service I appreciated the inspection video. It was very informative and helpful. The technician did a good job of explaining all that he did and what services that he recommended. More

Excellent attention to my needs and not high pressure. Brianna Luck in sales was great! I prefer to work with women in sales. I have referred her immediately. Thanks Brianna and the rest of the team. Brianna Luck in sales was great! I prefer to work with women in sales. I have referred her immediately. Thanks Brianna and the rest of the team. More

Service Appreciate the extra assistance by employee in the pick up area- needed hep understanding how route guidance works with my new iPhone - very differe Appreciate the extra assistance by employee in the pick up area- needed hep understanding how route guidance works with my new iPhone - very different from my prius More

Oil Change...Becky LISTENED to me. THIS VISIT, I didn’t have to wait as long as I usually do. THIS TIME, Becky actually listened to me & did not discount what I had to say because I am THIS VISIT, I didn’t have to wait as long as I usually do. THIS TIME, Becky actually listened to me & did not discount what I had to say because I am a woman. I just got new tires the month before & said I did not need tires rotated because they had less than 500 miles on them. She agreed so only an oil change was necessary. Good job listening to your customer Becky!!! More

Switching to a Toyota We previously had 2 Nissan Muranos. We wanted a hybrid SUV and they didn't have one. My husband decided we should look at the RAV 4. We stopped to dri We previously had 2 Nissan Muranos. We wanted a hybrid SUV and they didn't have one. My husband decided we should look at the RAV 4. We stopped to drive one to see if we liked it. Dan Murray our salesman went out of his way to compare the RAV and the Highlander hybrids and see which was the right fit for us. We decided on the Highlander for various reasons and Dan took us to about every one on the lot until we found the right one. He helped us make a better color choice given that we live on a gravel road and found one with better wheels and door trim. Dan was so knowledgeable and pleasant. You have a great salesman there! Then Jonathon Ewing in finance was wonderful also. He answered our questions and didn't make us feel stupid for forgetting the title to the Murano. It's not like we haven't done this before!!! Before we left we had Spencer to explain the bells and whistles of our vehicle. While we still have a few questions he did a fantastic job also. After we drive it for awhile we might get those questions answered. Everyone was extremely nice and helpful. Great team there! More

Great customer service Brianna and Ryan were absolutely amazing. I was in a bind and they both stepped up and helped in every way possible! Quick dependable and able to acco Brianna and Ryan were absolutely amazing. I was in a bind and they both stepped up and helped in every way possible! Quick dependable and able to accommodate my needs. Great team! More

Excellent experience. I haven’t both anew car in several years. So I was nervous going to talk to a salesman. But my experience was not what I thought it would be, like I haven’t both anew car in several years. So I was nervous going to talk to a salesman. But my experience was not what I thought it would be, like in the past. I told Todd what car I wanted and he explained everything about the car. I had a very good experience. More