Toyota of Des Moines

Service As a 27 year retired military veteran and a continuing medical provider I know a thing or two about providing service. I work hard to provide excelle As a 27 year retired military veteran and a continuing medical provider I know a thing or two about providing service. I work hard to provide excellent service to those in my care and those I serve. Honestly, I have set my personal bar high in that regard quite simply because I believe it matters. I had a recent experience through buying my 2012 Toyota Highlander that was outstanding. There were delays in the expected delivery of my vehicle through no fault of the sales representative, and through even the moments of my frustration, Mr. Rob Hutt was outstanding in his commitment to excellence and to service to me as a customer. He delivered on every promise, kept me informed. He flexed his schedule to accommodate me. He followed up, answered questions through our negotiations, even on his off time. There is excellence and then there is that place beyond excellence in the sense of service to others. Rob, I want to say thank you. In a world which has become increasingly disconnected and electronically saturated you maintain warmth and humanity. You know the value of words shared face-to-face, the value of a hand shake. I have been and will remain a loyal Toyota customer thanks to the service of Mr. Rob Hutt. Well done Rob. John McClelland 515-720-3633 More

From test drive to purchase From the time we stopped at Des Moines Toyota and took our first test drive of a 2014 Highlander, my wife and I were very happy with how wewere treate From the time we stopped at Des Moines Toyota and took our first test drive of a 2014 Highlander, my wife and I were very happy with how wewere treated at the dealership. Steve Henigan took us on a test drive, answered all our questions and gave us thoughts on accessories that we were not sure of. Shane Siegel was our salesman and also helped with the extras at ordering time of our vehicle. We were impressed how well everyone worked together. At delivery time Jared Maxey was great and explained everything thoroughly about our new Highlander. He walked us through all the new technology on the Highlander. For us non techy older people he was very good at explaining it all. Nice to see all the employees as neat and well groomed as they were. Nice to see that in todays world. My wife and I love our new Highlander Limited!!! Thanks John More

Would not want any other dealer to do business with. Feel 110% satisfied with Toyota and their professional way of helping me in finding the right car for my budget. Great experience in getting the car o Feel 110% satisfied with Toyota and their professional way of helping me in finding the right car for my budget. Great experience in getting the car of my dreams. More

Jayci Zakeer Excellent customer service. Derek has great. Your employees were extremely professional. There was very little waiting time. I will recommend your de Excellent customer service. Derek has great. Your employees were extremely professional. There was very little waiting time. I will recommend your dealership in the future! I will use your dealership in the fire myself. More

Exceptional experience William Godwin sales and the financial staff and the staff that explained the Highlander are awesome! William has always listened and comes through w William Godwin sales and the financial staff and the staff that explained the Highlander are awesome! William has always listened and comes through with a vehicle that fits our needs! Thank you all! More

lease 2104 corolla so far I love it,i will be back when my lease is up and see what my next car will be.thank you derek so far I love it,i will be back when my lease is up and see what my next car will be.thank you derek More

FAST SERVICE I received very fast service. My salesman, Ken Bright, listened to what I wanted and was very geniune. He did not waste any time and got me exactly wh I received very fast service. My salesman, Ken Bright, listened to what I wanted and was very geniune. He did not waste any time and got me exactly what I was looking for. He gave me several options. The financing dept. was very quick also. I was in and out very quickly. I do not remember the gentleman that showed me how to hook up my bluetooth and also explained all the fucntions on my new car. He was very patient and took the time needed to answer all my questions. It was TOP KNOT from beginning to end . Thank you. More

Steve Martelli Steve was excellent, showing me the two vehicles I was interested in. It helped me decide the one I wanted. Thanks again Steve. Brooke Weis Steve was excellent, showing me the two vehicles I was interested in. It helped me decide the one I wanted. Thanks again Steve. Brooke Weis More

ABOVE AND BEYOND EXPECTATIONS When I first spoke to the sales representative, Jim Weaver, the dealership did not have the specific vehicle I was looking for. It wasn't 30 minutes l When I first spoke to the sales representative, Jim Weaver, the dealership did not have the specific vehicle I was looking for. It wasn't 30 minutes later that Jim called me back and informed me he had located exactly what I was looking for at another dealership some distance away. From that point, we discussed my trade, sight unseen, and agreed to a price difference. At that point it was planning the 680 mile trip to pick up the vehicle and working around blizzards. I couldn't be happier with the experience. This is the 19th vehicle I've bought in my lifetime and Jim certainly went well above and beyond any experiences I've had previously with sales personnel. More

Brand: Toyota When I talk with others about purchasing a vehicle, I always recommend Toyotas. They have best quality and are longest lasting. Toyota of Des Moines m When I talk with others about purchasing a vehicle, I always recommend Toyotas. They have best quality and are longest lasting. Toyota of Des Moines makes you feel welcome and does whatever it takes. I live in Ames, but prefer shopping at Toyota of Des Moines for there friendliness and professionalism. More