Toyota of Des Moines

I spent a lot of time researching all of the 2012 new vehicles. When I contacted Toyota of DSM via the internet Steve contacted me right away. He respected my request for email only contact, which I appr vehicles. When I contacted Toyota of DSM via the internet Steve contacted me right away. He respected my request for email only contact, which I appreciated. He helped me out with all of my questions and anticipated others. Steve gave me excellent attention! When we met in person to look at a car he was very knowledgeable. I couldn't stump him! He exceeded my expectations and helped me to feel very secure in my decision. I like to know how things work and have all of the facts that I can to support the information. Steve was able to answer every question. He give me more insight by showing me even more to add to my fact list. I am very pleased with his services and know that I can contact him at any time with future questions and concerns and he will show me the same attention after the sale. Thank you! More

Dan was a good listener and willing to take as much time as necessary to test drive and understand the vehicles. He was extremely knowledgeable about each car. Having met with another dealership the night as necessary to test drive and understand the vehicles. He was extremely knowledgeable about each car. Having met with another dealership the night before, I had a benchmark for Dan. He far exceeded the benchmark. All of the folks I dealt with were personable and knowledgeable. Thank you for an excellent buying experience. More

Excellent service, from the Sales Consultant to the Delivery Attendant, to the Financial Contact. The staff was very informative and explained in details all aspects of choices available to us in speed Delivery Attendant, to the Financial Contact. The staff was very informative and explained in details all aspects of choices available to us in speedily acquiring the car of our choice. More

I previously purchased a Toyota RAV4 from this dealership, and when I began to think about purchasing a new vehicle approximately a year ago, I didn't consider any other dealership to work with. dealership, and when I began to think about purchasing a new vehicle approximately a year ago, I didn't consider any other dealership to work with. I had a great first experience 7 years ago, and this experience did not let me down! I have and will continue to refer people to Toyota of Des Moines. I am very impressed by both the quality of the vehicles and the excellent customer service from the people I worked with. Keep up the excellent work, and I will definitely see you in the future! More

One of the most pleasant visits to an auto dealership since I lived in Dubuque, Iowa 10 years ago. I felt like I was never pressured, but there was always someone close around to answer my questions whe since I lived in Dubuque, Iowa 10 years ago. I felt like I was never pressured, but there was always someone close around to answer my questions when I had them. The deal making portion of the process was outstanding, did not have to go through with "The Games" other dealerships like to play. They listened to my proposals and provided a fair trade, without turning the process into a 2-hour ordeal. Short, simple and to the point. I anticipate my next car trade (most likely next year) will start with Toyota of Des Moines and will end with them as well. Thanks Aaron for the experience! More

I had a pretty good idea as to what I was looking for. I had emailed into the dealership looking for a quote. Scott was able to get me quotes on exactly what Inwas looking for. I wanted to arm myself with had emailed into the dealership looking for a quote. Scott was able to get me quotes on exactly what Inwas looking for. I wanted to arm myself with the information to choose between leasing and buying. Once I told him I wanted to test drive we setup a time, he handed me the keys and away we went. No hassle, no "I must drive you around first". Just straight to the point. As has always been my experience, the paper work takes the longest. Scott anod the rest of the staff was sure to make sure there wasn't anything more I needed during the process. The service team was amazing! They provided me with a 20 or so minute review of the vehicle going through all the features, setting up my phone and other quirks that I may find. Told me about the warranty, how to schedule service, and provided me with all the service manuals. Great place to buy a car! I would and will recommend them to anyone looking for a new vehicle! Thanks! More

We were immediately greeted by personnel when entering and several employees asked if we were being taken care of during our visit. Staff was friendly and willing to work with our situation to meet our ne and several employees asked if we were being taken care of during our visit. Staff was friendly and willing to work with our situation to meet our needs. Financing and car orientation went well and was very thorough. We have been interested in the Toyota/Prius products before and we felt your dealership would be a good choice. More

My experience with Toyota of Des Moines was great. I did not like the added services at the end that made the original price go higher (rust proofing). It was presented as something I needed to do. Not unti not like the added services at the end that made the original price go higher (rust proofing). It was presented as something I needed to do. Not until I had time to process later I realize it was an add on. More

Dan Carron was prepared for our buying trip. He called and asked us questions before the visit when we advised him we were ready to look at 2 or 3 year old used cars. He had looked ahead and had four car and asked us questions before the visit when we advised him we were ready to look at 2 or 3 year old used cars. He had looked ahead and had four cars ready for us to try. He gave us a range of prices and extras on the cars. Paperwork was efficiently acomplished. They even exchanged the license plates. The staff showed us how to opporate the car: radio, clock, heat and air conditioning, etc. We were quickly greated each visit. More

Had a great expirience. You delivered as promised. Great price, great process, Spent an adiquate amount of time in each step but not too much. Great price, great process, Spent an adiquate amount of time in each step but not too much. More