Toyota of Des Moines

Shane was great to work with. He was knowledgable about both vehicles we test drove and gave us honest opinions that helped in our decision process. He made sure that we were comfortable with our decision both vehicles we test drove and gave us honest opinions that helped in our decision process. He made sure that we were comfortable with our decision and that we knew all of the next steps in the process. Greg in finance was also very helpful during financing and the paperwork process. JD in the vehicle delivery was great. He explained all of the technology in my new Highlander in a way that I could understand. He also let me know I could call whenever I had a question about my vehicle. Overall Excellent experience with everyone involved in the purchase of my Highlander. I am very happy with my new vehicle and will recommend Toyota of Des Moines to friends and family. More

The first contact was a little shaky but the professionalism and friendliness more that made up for it. I will definitely return. Some of the reasons my experience was a pleasant experience are professionalism and friendliness more that made up for it. I will definitely return. Some of the reasons my experience was a pleasant experience are 1.) Even though we started out shaky on the customer service, every effort was made to accomodate me and my needs. 2.) In over 35 years of buying cars, I've never had a dealer have someone take the time to make sure I understood the operations of the car upon purchase. 3.) The Sales associate was knowledgable and friendly and didn't try any of the shady games I've encountered at some other dealers. 4. Even though there was short supply of Prius's available, I didn't feel pressured by the sales associate. 5.) Once I decided on the vehicle I wanted, everyone made an effort to make the purchase as easy and pleasant as possible. 6.) Everyone I encountered seemed to be open and truly wanted to help, even the finance man (Jeff) More

Travis was great to work with. He was not over bearing, but attentive and patient. I would highly recommend him to anyone. Also, I loved the new car orientation. That was excellent. We bought a Highlan but attentive and patient. I would highly recommend him to anyone. Also, I loved the new car orientation. That was excellent. We bought a Highlander in 2008 in Topeka, KS and we did not have this orientation at all and did not know several things about the car. For one, we never had the bluetooth set up in the Highlander until we bought the Rav4. They set that up for us at the time I picked up the Rav4. That was above and beyond and we would recommend Toyota Des Moines to anyone. More

This is the third car we have bought at this Toyota dealership. Becky Grissom has been our salesperson all three times and would recommend her highly to a friend and family member. We stopped and sa dealership. Becky Grissom has been our salesperson all three times and would recommend her highly to a friend and family member. We stopped and saw her on the previous Saturday. She had car choices and figures for us by midweek and we bought the car the following Saturday. The service at Toyota has been great. More

Never been to a car dealer before that invested so much time and curtisy to make you feel totally comfortable. Pricing was not an object. Very satified with my entire experience and purchase from Toyota of time and curtisy to make you feel totally comfortable. Pricing was not an object. Very satified with my entire experience and purchase from Toyota of Des Moines. Ray Murphy was fantastic as a sales manager and William Goodwin was well versed in the vehicle. Both were simply outstanding in their professionalism. More

I have had a very good experience at the toyota of des moines dealership, when I was purchasing a car. Steve answered all of my questions and also there was another person who explained everything about t moines dealership, when I was purchasing a car. Steve answered all of my questions and also there was another person who explained everything about the car that was really helpful. overall I had a very good experiance when i purchased my car. More

We purchased an Avalon in '03 from this dealership and have had EXCELLENT service since then. Dennis in Service always gives me details of the service the car needs and why - I've never felt taken advant have had EXCELLENT service since then. Dennis in Service always gives me details of the service the car needs and why - I've never felt taken advantage of. It is why I've driven this car for 136,000 miles and is still in GREAT shape. In deciding to get a new car, it didn't take long in visiting other dealers to discover what we did in '03, that no one makes a car as solid and as good of a value as Toyota. As well, the sales people at this dealership were the most responsive of all the ones in the area - including their Toyota competitors. Yet their attitude was to help us make an informed decision, not push another sale! Great experiences! More

I was very impressed from the moment we stepped into the showroom. AJ Shindler greeted us right away. He was very attentive and knowledgeable. He listened to our needs and actually, the very first vehicle t showroom. AJ Shindler greeted us right away. He was very attentive and knowledgeable. He listened to our needs and actually, the very first vehicle that he showed us, we did actually purchase. We also worked with Rob Hutt. There again, very attentive & knowledgeable. Answered all our questions & concerns in a friendly, professional manner. He was very patient with our questions regarding the vehicle and financing. We next spoke with Greg Mohrman in the finance department. Greg was, again, very helpful in answering our questions and concerns. Professional yet very friendly service. And finally, JD Kent III, went over the entire vehicle with us. He explained all the bells & whistles in an easy to understand manner. Again, very friendly & professional. I appreciate the great service as it is not always the case at many other dealerships. We felt our business was appreciated and would reccomend the Toyota - Des Moines to others. More

Steve is great, he made the sale a very pleasant experience and I've already recommended him and Toyota of Des Moines to two of my friends the past two weeks. This is my second vehicle purchase from experience and I've already recommended him and Toyota of Des Moines to two of my friends the past two weeks. This is my second vehicle purchase from Toyota of Des Moines and next time I need a vehicle I will definately be going back to that same dealership! More

We had a great experience at toyota of des moines. Everyone that worked with us was friendly,gave us good service and bent over backwards to give us a good deal on all the cars we have purchased this Everyone that worked with us was friendly,gave us good service and bent over backwards to give us a good deal on all the cars we have purchased this year. In my book William Godwin deserves an excellent review. He is a very personable salesman nowing how to treat customers is a gift for him. Thnk you toyota of des moines! We wil return and recommend the des moine store to our friends an anyone else we come in contact with that is in the market for a car or truck. More