Toyota of Des Moines - Service Center

Easy to get in for service. Staff is always friendly and accommodating. They always answer my questions. Staff is always friendly and accommodating. They always answer my questions. More

I was impressed with the video of my car’s checkup and with overall courtesy and professionalism. with overall courtesy and professionalism. More

I showed up early (on Saturday to drop off the car for Monday morning appointment). They had some cancelations and did my car on Saturday. I was very pleased. Monday morning appointment). They had some cancelations and did my car on Saturday. I was very pleased. More

I was quoted $350 for rear brake pad replacement but what I showed up for the appointment I was told it’s going to be $440. I don’t believe I will trust Toyota for services anymore. I showed up for the appointment I was told it’s going to be $440. I don’t believe I will trust Toyota for services anymore. More

Service did an excellent job of finding the problem and resolving our issues. Great job! resolving our issues. Great job! More

Car was Serviced quickly, comfortables lounge for waiting friendly employees easy to schedule an appointment friendly employees easy to schedule an appointment More

I was very impressed with the service. Friendly, thorough and quick and I felt like I was treated fairly. Thank you Friendly, thorough and quick and I felt like I was treated fairly. Thank you More

The battery replacement was done within the time limit I was told. My main complaint here is from my initial visit (Sept 25) where my tires were rotated and new cabin filter installed -- I only discovered was told. My main complaint here is from my initial visit (Sept 25) where my tires were rotated and new cabin filter installed -- I only discovered the problem after this second visit (Oct 1) when I discovered I had a hard time opening and closing the glove compartment. My option was either driving all the way to back to Grimes (ie your service center) to get this fixed or head to my nearby garage to see if they could help me. I chose the latter option because I had no time nor the desire to waste my fuel. Upon unlocking the entire compartment, we discovered that the piece that locked in the new cabin filter had fallen out and dropped beneath the glove box, thereby causing my issue with opening and closing. The tech at the garage managed to fix everything and no charge was issued. So in essence I was provide subpar service over a simple replacement. You need to up your game with regard to providing a thorough and complete service to your customers, and maybe add a third option of "Maybe" in the previous question above. More

They are always courteous, trustworthy and knowledgeable which is why I continue to drive the distance instead of using a local shop. which is why I continue to drive the distance instead of using a local shop. More

Wonderful experience. In and out quickly and efficiently. Emily was great and the waiting area was comfortable. In and out quickly and efficiently. Emily was great and the waiting area was comfortable. More