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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,534 Reviews

3,534 Reviews of Toyota of Des Moines - Service Center

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September 28, 2024

Clean, easy access to shop area. Drop off quick with appointment. Staff helpful on questions. More

by LEMEANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

Justin is the best manager that you have at Toyota of Des Moines. You are fortunate to have him as an employee More

by gannonobx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

Outstanding, Excellent, good coffee and donuts. Quite sitting area. Safe shuttle driver. On time. Just very good all around! More

by nuff823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

They are detailed, efficient and knowledgeable. I like the video of the inspection. Friendly too. More

by suzy7339
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Just moved here from Waterloo, Iowa and needed to have our RAV4 Prime serviced. Chose Toyota of Des Moines and was pleasantly surprised. Fast excellent service. Video to boot and loved walking by the disp More

by Dreisdorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

I’m always satisfied with the customer service focus. I never feel like you are pushing unnecessary service for sales. Because of this I’ll buy cars from Toyota of DSM instead of Honda. More

by a_norby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Prompt, smart service rep that kept me updated, he should get promoted, clean waiting room More

by Mitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Emily was responsive and very helpful. The overall service was efficient and very transparent. I appreciated the updates throughout the service inspection in addition to the recommendation More

by Rav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Prompt and the communication was great, I appreciate the texting feature to update car status More

by Joe
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
September 26, 2024

Responsive and efficient Got work done in a timely manner Kept me updated throughout the process while waiting More

by SADVANI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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