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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,353 Reviews

3,353 Reviews of Toyota of Des Moines - Service Center

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July 18, 2024

Very pleased with how everything went Service was timely, professional. I would return for service More

by jtorber
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Jul 22, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We strive to deliver a 5-star experience every time.

July 05, 2024

The Toyota of Des Moines employees are professional, knowledgeable, skilled, and courteous. They welcome and answer all of my questions and are happy to help. I have always been greeted by a welcoming a More

by Sequoia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Toyota of Des Moines responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Toyota of Des Moines and we hope to see you again soon.

July 04, 2024

Staff were quick to help and gave thorough explanations, I appreciated the help and look forward to further business with the company. More

by Arcangle003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 05, 2024 -

Toyota of Des Moines responded

Thank you for the positive review! We're thrilled our staff provided prompt and informative service. We look forward to building a lasting relationship with you!

July 04, 2024

I was treated respectfully. They opened doors for me. It was quick. He explained the program to me for new vehicles. Nice waiting area. Best oil change experience I’ve had. More

by michelle.groves17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Muhlstein
Jul 05, 2024 -

Toyota of Des Moines responded

Wow, that's what we love to hear! Thank you for highlighting the respectful service, speedy oil change, and comfortable waiting area. We're glad you enjoyed your experience and look forward to serving you again soon.

July 04, 2024

Emily has been consistently customer friendly and provided needed information during each of my visits. More

by BACORD88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Toyota of Des Moines responded

Thank you for recognizing Emily's exceptional customer service! We appreciate you highlighting her consistent friendliness and helpfulness. We're lucky to have her on our team.

July 03, 2024

Very nice clean dealership. Seem very capable and friendly. Time is a consideration and they use time wisely. More

by BRENDACOLE6262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
3.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Toyota of Des Moines responded

Thank you for your kind words! We appreciate you noticing our clean environment and friendly staff. We understand time is valuable, and we're glad you found our service efficient.

July 02, 2024

Service use to be better at Toyota of Des Moines. I don’t think all the services I requested were done. More

by jmueggenberg317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Person isn’t on the list
Jul 03, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to review us. We strive to provide 100% customer satisfaction with every visit, so we’re sorry to hear that you felt we fell short of that during your recent service appointment. If you would like to discuss this further, please contact our General Manager, JP Phillips.

July 01, 2024

Great service, great people. I got there early and was finished before my appointment even started. More

by pauljjhauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Jul 02, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

July 01, 2024

very very professional always informative, on time with your service or to answer any questions best dealer ship in central Iowa More

by michael.stevens7773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide this valued feedback of your visit with us.

July 01, 2024

Friendly employees, prompt service, neat and clean waiting areas with fresh coffee & cookies. Bit long waiting for getting appointments. More

by BHUWANARCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Toyota of Des Moines responded

Glad it was quick, easy, and the facility impressed you. We love simplifying the process. Thanks for trusting us!

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