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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,415 Reviews

3,415 Reviews of Toyota of Des Moines - Service Center

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April 05, 2024

Good for service but new car pricing is a lot to be desired.not willing to deal More

by irad689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Toyota of Des Moines responded

Thanks for letting us know about your service experience. We appreciate you trusting Toyota of Des Moines with your vehicle's care.

April 05, 2024

Service Tech Blake did well in keeping me informed and discussing options to address needed vehicle repairs. More

by sjschaaf.mw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Apr 08, 2024 -

Toyota of Des Moines responded

Fantastic! Thanks for recognizing Blake's excellent communication and keeping you informed about your vehicle repairs. See you next time at Toyota of Des Moines!

April 05, 2024

Our car issue was a bit tricky to diagnose, and we appreciate that they kept with it to discovered the problem. Felt that we received good and thorough service. More

by KENNATE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Toyota of Des Moines responded

Glad we persisted and found the problem! We appreciate your understanding and thanks for recognizing the thorough service. See you next time at Toyota of Des Moines!

April 04, 2024

I essentially left with the same problem I came with and $1,092.00 in my wallet. Such is life when dealing with Dealerships. More

by Unekdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Toyota of Des Moines responded

We appreciate your feedback and are disappoint to see that you are still experiencing some issues. If you would like to discuss this further, please contact our General Manager, JP Phillips.

April 04, 2024

I find the online tool for scheduling service appointments somewhat deficient. Unless I am missing something, I could not find a way to add a new vehicle as a Returning Customer. I had to use a More

by morfordfarms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback.

April 04, 2024

Service was fast and staff very friendly, professional, and helpful. Never had a problem in all the years we’ve done business with this dealer and have bought a number of Toyota vehicles from them. More

by jbapha3
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Colón
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing the good service & friendly staff.

April 04, 2024

Very through and kept me informed on car needs and progress. Well done! Keep the great service. More

by thunder1
Recommend Dealer
Yes
Employees Worked With
Terry Muhlstein
Apr 04, 2024 -

Toyota of Des Moines responded

We're thrilled you found everything you needed with great people to help.

April 04, 2024

Everyone was wonderful to work with in the service department. They met me promptly, completed the work faster than what I was told and went above and beyond. Highly recommend. More

by DEBFREEMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debby Ellsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Gatchel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

April 04, 2024

The service employees are nice and I like their hospitality very good. They are very quick in serving you More

by abbajabaln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

April 04, 2024

Friendly interaction and reasonable price when asked about. Moreover, thoroughly checked and suggested what needed to be fixed. More

by Aonelangsy18@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christ
Apr 05, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

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