Toyota of Des Moines - Service Center

I've always been happy with my service there but my last appointment was less than perfect. I had a 10:30 appointment and didn't even get a service advisor report for over an hour. And it was there for almo appointment was less than perfect. I had a 10:30 appointment and didn't even get a service advisor report for over an hour. And it was there for almost 2 hours total for a simple oil change. That really shouldn't happen if I'm a waiter and I have an appointment it should all be taking place within 1 hour at least. I like being there I like the service you give but I think you need to improve this as it was my worst experience to date. I hope this message simply serves as a way to be sure things are improved. Not as a criticism in general. Again thank you for asking me to reply. Paul More

Great Service and helpful directions for me to use in the future use of my van. future use of my van. More

Honest and friendly service, I didn’t feel pressured into any recommendations. Service was quick with prompt communication throughout the entire process. any recommendations. Service was quick with prompt communication throughout the entire process. More

Is an very happy with the Camry and the service I have received since the purchase received since the purchase More

I respect Ian. We have worked together for several years. I trust his judgment.. Feel very lucky to have him as a advisor. We have worked together for several years. I trust his judgment.. Feel very lucky to have him as a advisor. More

Love the video reports from technician doing the service team, love the work they do. My Toyota works beautifully! team, love the work they do. My Toyota works beautifully! More

who is Robert Schulz? don't remember any of the people you show below(?)... Semper Fi! don't remember any of the people you show below(?)... Semper Fi! More

Great on service quality. Mediocre on speed. Low on customer experience. First visit here. Everyone (including me) came in looking for coffee (every other service department h Mediocre on speed. Low on customer experience. First visit here. Everyone (including me) came in looking for coffee (every other service department has coffee). Being cold in the waiting area made having no coffee even worse. I didn't know how things worked, so I wasn't checking my phone for their texts and quote (I was working on my laptop). The service person hadn't given me a heads-up. I think fewer would come here if there was any competition. More

The minimum cost to diagnose the "check engine" light -- $205.00 -- is far too high, especially for seniors. You should have a senior discount. $245 for a new gas cap cover. It's the same thing that was wro $205.00 -- is far too high, especially for seniors. You should have a senior discount. $245 for a new gas cap cover. It's the same thing that was wrong two years ago ( when the minimum was $175). I have made my last visit to Toyota (not) of Des Moines. More

Thanks for your prompt service on the recall of my truck. It ended up not being a problem and I was in the next day and out in less than an hour after my appt time. Jason helped me figure out how my bed cove It ended up not being a problem and I was in the next day and out in less than an hour after my appt time. Jason helped me figure out how my bed cover worked and he was awesome. More