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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,411 Reviews
Call Service Center (515) 276-4911

3,411 Reviews of Toyota of Des Moines - Service Center

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November 16, 2023

I have confidence that my car with be maintained to a high standard. I have been with Ian and Toyota since buying my first Camry at the former dealership on Merle Hay Road More

by MISSBETTY14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Toyota of Des Moines responded

Thank you for your 5-star review and for being a loyal Toyota customer since purchasing your first Camry. We are honored to have earned your confidence in our ability to maintain your vehicle to the highest standards.

November 16, 2023

Went in for oil change in the afternoon and was in out out quickly! Great service! More

by rjrmwoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines for your automotive maintenance needs. We look forward to continuing to provide you with exceptional service in the future. Take care!

November 16, 2023

The dealership is great. My car issues are usually resolved very professionally & expertly. I am generally respected as a customer. More

by LARRYLINDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Toyota of Des Moines responded

Thank you for your kind words and 5-star review! We are thrilled to hear that you have consistently had positive experiences at Toyota of Des Moines. Have a great day!

November 16, 2023

Ian did a great job diagnosing the issue in my 2017 Toyota Tacoma. He went above and beyond to contact the warranty making sure it was covered before work began. In the end my truck was fixed in a time More

by Tyler G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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Nov 17, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive experience with our service department! We are so glad to hear that Ian was able to quickly and accurately diagnose the issue with your 2017 Toyota Tacoma. Tyler, we look forward to serving you again in the future!

November 14, 2023

My tech was very courteous and explained everything well. He thoroughly answered all my questions and made sure I understood everything. Top notch service! More

by maschoonover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young hispanic(?) guy?
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Nov 14, 2023 -

Toyota of Des Moines responded

Thank you for your kind words about our technician. We are so glad to hear that you had a positive experience with him, and that he took the time to answer all of your questions thoroughly. We appreciate your feedback!

November 14, 2023

Toyota Des Moines has an excellent sales staff and service the team are very good and have a customers first mentality. Their actions match their words in all my interactions. More

by Bryan P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Fiechter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Powers
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Nov 15, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to review Toyota Des Moines. We are very proud of our excellent sales staff and service team, and we are glad to hear that you had such a positive experience with them. Visit us again in the future!

November 14, 2023

Like ALL dealerships they brag and rave about customer service ! Then the paperwork gets singed and customer service goes out the window Did not even put 1 mile on the truck and was already disgusted by More

by WILLIAMMAHONII
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Millhollin
1.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Caffrey
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Toyota of Des Moines responded

We appreciate you taking the time to give us feedback on your experience with our dealership, William. We pride ourselves in superior customer service and we’re sorry to hear that you felt we fell short of that. If you would like to discuss your experience further, please contact our General Manager, JP Phillips.

November 14, 2023

Very easy. They were all very helpful. I'm a simple man and I don't have much more to say! More

by pdennis628
Recommend Dealer
Yes
Employees Worked With
PJ Caffery
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Nov 14, 2023 -

pdennis628 responded

No thank you

Nov 15, 2023 -

Toyota of Des Moines responded

We appreciate your feedback and are delighted to hear that you had a pleasant and hassle-free experience at Toyota of Des Moines. We look forward to serving you again in the future. Take care!

November 12, 2023

Quick and friendly. Made it easy and they got the job done. Love the video. More

by chrismayo123
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Nov 13, 2023 -

Toyota of Des Moines responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Toyota of Des Moines! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

November 11, 2023

Everyone at Des Moines Toyota is friendly and helpful on the phone or when we bring our Camry in for service. More

by chutton505
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Nov 13, 2023 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

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