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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,521 Reviews
Call Service Center (515) 276-4911

3,521 Reviews of Toyota of Des Moines - Service Center

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December 08, 2023

Efficient, friendly and thorough Pleasant environment, quick, greeted right away, loved getting the video Excellent More

by Mcnams1
Recommend Dealer
Yes
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Dec 08, 2023 -

Toyota of Des Moines responded

Your words about our efficiency, friendliness, and thoroughness are greatly appreciated. It's feedback like yours that motivates us to continue providing exceptional service. Thank you for choosing Toyota of Des Moines!

December 08, 2023

The team was professional and courteous. I appreciate that they reached out to us as soon as the vehicle we wanted became available More

by ALLIRN98
Recommend Dealer
Yes
Employees Worked With
Eric H and PJ
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Dec 08, 2023 -

Toyota of Des Moines responded

We're delighted to hear you experienced professionalism and courtesy from our team. We appreciate you valuing their prompt communication about the vehicle you desired. Thank you for choosing Toyota and for sharing your positive feedback!

December 08, 2023

It was good They changed the oils and rotated the tires. Not much to say about it More

by NANDSONG
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Dec 08, 2023 -

Toyota of Des Moines responded

We appreciate you choosing Toyota of Des Moines for your oil change and tire rotation! We're glad you found the process efficient and satisfactory. Thank you for your feedback!

December 08, 2023

It was a good experience. They listened to my issues and gave good service. Excellent! More

by Markreed0
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Dec 08, 2023 -

Toyota of Des Moines responded

We're delighted to hear you had a positive experience with our service department! Thank you for acknowledging our attentiveness to your concerns and our commitment to delivering excellent service. We appreciate your business!

December 07, 2023

Very helpful, courtesy, and not pushy. Do not have any more to say about my experience. More

by pswiat57
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Dec 07, 2023 -

Toyota of Des Moines responded

Your kind words about our helpful and courteous staff are so appreciated! We're glad we created a comfortable environment for you to make your decision without feeling pressured. Thanks for choosing Toyota of Des Moines, and happy driving!

December 07, 2023

I feel comfortable going here and all the staff are very nice and the process is easy and fast! More

by KATERINMUNOZ37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
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Dec 08, 2023 -

Toyota of Des Moines responded

We're so glad you feel comfortable at Toyota of Des Moines! Our friendly staff is dedicated to making the service process quick and easy for you. We appreciate your positive feedback and look forward to serving you again soon!

December 07, 2023

Could never speak to service person, always had to go through new car sales to schedule appt. More

by RWALSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

Toyota of Des Moines responded

We appreciate your feedback and apologize for the inconvenience you experienced scheduling your service appointment. We are constantly working to improve our service and will continue to look for ways to make the scheduling process more efficient and convenient for our customers. Thank you for choosing Toyota of Des Moines!

December 06, 2023

Always a pleasure in doing business however, I would like it to be more easily scheduling appointments. More

by RYANJDEVRIES
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Dec 06, 2023 -

Toyota of Des Moines responded

We appreciate your positive feedback and are always happy to serve you! We understand your feedback about appointments and are actively exploring ways to make scheduling easier and more convenient. Thank you for your business!

December 06, 2023

Staff was professional and kind . The car had 20000 mile check. Team was quick and efficient. The person may have been Randy but I am not sure. More

by oceanview1120
Recommend Dealer
Yes
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Dec 06, 2023 -

Toyota of Des Moines responded

We're glad you had a positive experience with our staff and service team! We truly are dedicated to providing efficient and professional service. Thank you for choosing Toyota of Des Moines!

December 06, 2023

I always have great service with Toyota. There was a miscommunication this time and they took care of it right away. Top notch! More

by sarahfreestone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Toyota of Des Moines responded

We appreciate your understanding and feedback! We're glad our team promptly addressed the miscommunication and ensured your experience remained top-notch. Thank you for choosing Toyota of Des Moines!

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