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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,412 Reviews
Call Service Center (515) 276-4911

3,412 Reviews of Toyota of Des Moines - Service Center

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November 11, 2023

Everyone at Des Moines Toyota is friendly and helpful on the phone or when we bring our Camry in for service. More

by chutton505
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Nov 13, 2023 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

November 11, 2023

Service was fast, reliable, and friendly. Outstanding experience Good customer service and the staff were helpful More

by JPBOGDANOFF
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
Nov 13, 2023 -

Toyota of Des Moines responded

Thank you for the review and for your kind words about our dealership! We are glad to hear that we have been able to provide you great service when you bring your vehicle in. We appreciate you choosing Toyota of Des Moines and we hope to see you again soon.

November 10, 2023

I really appreciated being able to leave my car over night to get worked on the next day. The issue was found and resolved super quick and efficiently. More

by cassiebrokaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Report | Print
Nov 10, 2023 -

Toyota of Des Moines responded

We do our best to make the process as easy and stress-free as possible. We are so glad to hear that you appreciated being able to leave your car overnight and that the issue was found and resolved quickly and efficiently. Thank you for servicing your vehicle at Toyota of Des Moines!

November 10, 2023

Good customer service! ! Very professional and get the job done quickly. I’ve been coming here since 2006, bought 6 cars from them. More

by Carolyn Hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Report | Print
Nov 13, 2023 -

Toyota of Des Moines responded

We greatly appreciate the detailed review, Carolyn! Thank you so much for taking the time to leave us wonderful feedback. It's great to hear that the team embodied our values. We aim to make each and every visit to Toyota of Des Moines an enjoyable one. That's why we work to ensure a great shopping experience. Again, thank you very much for your review, and we'll be looking forward to your next visit. Take care!

November 10, 2023

FIRST TIME VISIT. VERY PLEASED WITH THE SERVICE. THE SERVICE TECH I HAD AS VERY PLEASANT. More

by jjmiller8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Nov 10, 2023 -

Toyota of Des Moines responded

Thank you so much for your positive feedback about your first visit at Toyota of Des Moines! We are so glad to hear that you were pleased with the service and that you found our service technician to be pleasant. We hope to see you again in the future!

November 10, 2023

Had my new truck serviced and was very pleased at the process. You slowly drive in, get out meet a service advisor and then off to the waiting room. The service advisor talked to me about what was done More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Toyota of Des Moines responded

Thank you so much for your positive feedback about your recent service experience! We are so glad to hear that you were pleased with the process, the staff, and the cleanliness of the dealership. We are grateful for your business and we hope to see you again for your service needs!

November 10, 2023

The service is very good but it comes with a very high price. VERY EXPENSIVE!!!! More

by libbielou2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Staley
Report | Print
Nov 10, 2023 -

Toyota of Des Moines responded

Thank you for your feedback about our service. We are glad to hear that you were pleased with the quality of our service! We understand that pricing is an important factor for many customers, and we strive to offer our services at a competitive price. We appreciate your business, and we hope that you will continue to choose us for your service needs.

November 10, 2023

Very friendly and told you what they were doing CD and what had to be done. More

by RLSPOEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Toyota of Des Moines responded

Thank you! It was a pleasure working with you and we look forward to your next visit here at Toyota of Des Moines!

November 10, 2023

Ian got several things repaired on my 06 4Runner and it is running like it was new again. Ian and Toyota are all I trust to work on my vehicle. More

by DEBANDROSE6909
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Report | Print
Nov 13, 2023 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

November 09, 2023

The staff was courteous and friendly. Very fast and prompt service. Lived the complementary coffee area. More

by lstokes20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gavin
Report | Print
Nov 09, 2023 -

Toyota of Des Moines responded

Your feedback about our courteous and friendly staff, fast and prompt service, and complementary coffee area is incredibly valuable to us. We are committed to providing our customers with a welcoming and enjoyable experience, and your comments help us to ensure that we are meeting our goals. Thank you for servicing with us!

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