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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,498 Reviews

3,498 Reviews of Toyota of Des Moines - Service Center

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October 14, 2023

Thank you for the professional work and great experience at Toyota. Robert was great to work with. More

by kermit4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Oct 16, 2023 -

Toyota of Des Moines responded

Thank you so much for your kind words about your recent experience at Toyota! We will pass the comment along to Robert. Have a great day!

October 14, 2023

I had a pleasant experience when I went in to have my oil changed. When I bought my tires there recently, the representative Justin was very argumentative, and rude. He basically told me that I didn’t know h More

by Flynate5542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2023 -

Flynate5542 responded

When hiring sales representatives, you should really consider hiring someone who appreciates customers, aka the people that support your business and pay their salaries. In other words hiring people that are the exact opposite of Justin. He definitely made my mind up not to go back, and I definitely won’t go back, unless I feel a desire to be talked down to, or argued with.

Oct 16, 2023 -

Toyota of Des Moines responded

We are extremely disappointed to hear about your experience with one of our representatives. We do not want that to be the standard of service anyone experiences at our store. If you would like to discuss this further, please contact our General Manager, JP Phillips

October 14, 2023

Excellent, timely service with very pleasant personnel. They met my emergency needs keeping me informed of the whole process! More

by LARRY285NOWLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Oct 16, 2023 -

Toyota of Des Moines responded

Thank you for servicing with us! We're happy to hear that our staff helped with your emergency needs and informed you throughout the process. We hope to be of service again in the future. Take care!

October 14, 2023

Great communication and efficiency. Waiting area extra nice with a wonderful expresso cappuccino and latte machine for customers. Very comfortable during my cars servicing. More

by DRCHERNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Oct 16, 2023 -

Toyota of Des Moines responded

We are so glad to hear that you were happy with your experience, and that you appreciated our espresso cappuccino and latte machine. We appreciate your business and your feedback, and we look forward to serving you again in the future.

October 13, 2023

Prompt, pleasant. Nice area to wait. Interesting video but at the end there was supposed to be an option to have the car appraised. There was no button More

by dandjshannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
Oct 13, 2023 -

Toyota of Des Moines responded

Thank you for your feedback. We are so glad to hear that you found our service center to be prompt, pleasant, and with a nice waiting area. We are always looking for ways to improve our services, and we appreciate your feedback about the video appraisal button. In the meantime, if you would like to have your car appraised, you can always contact our team to assist you. Thank you again for the review!

October 13, 2023

Very professional. Fast and affordable. Really appreciate the video and all the details the service tech provides. More

by damowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Oct 13, 2023 -

Toyota of Des Moines responded

We believe that it is important to keep our customers informed about the work that we are doing on their vehicles, and we are glad that you found the video to be helpful. We look forward to serving you again in the future. Take care!

October 13, 2023

Debbie was so awesome! Very knowledgeable and so helpful with all my questions! Just a really nice person! More

by KJPERC
Recommend Dealer
Yes
Employees Worked With
Debby Ellsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Toyota of Des Moines responded

Thank you so much for your kind words about Debbie! We are so lucky to have her on our team. She is a valuable asset to our company, and we are grateful for her dedication to her work and to our customers. Have a great day!

October 13, 2023

Ian Davis has always provided prompt, professional service & the work by Toyota technicians has been thorough. I chose Toyota of DSM to service my Lexus as Willis Automotive was very disappointing. I More

by SAMYX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Toyota of Des Moines responded

Thank you so much for your kind words about Ian Davis and our Toyota technicians! We are so glad to hear that you have been happy with our service, and that you appreciate Ian's promptness and professionalism. We are also honored that you chose Toyota of Des Moines to service your Lexus. Thank you again. Have a great day!

October 13, 2023

Great service and saved me time and money. The service man was very honest and told me I wasn’t due for an oil change yet. More

by SMESSER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Oct 16, 2023 -

Toyota of Des Moines responded

Thank you so much for your kind words about our service and our honesty! We are so glad to hear that you were happy with your experience. Take care!

October 13, 2023

I received fast, efficient service. It was also friendly and very polite. Comfortable waiting room also. More

by REESE.CYNDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Oct 16, 2023 -

Toyota of Des Moines responded

We appreciate your business and your feedback, and we look forward to serving you again in the future. Have a great day!

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