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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,493 Reviews

3,493 Reviews of Toyota of Des Moines - Service Center

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October 03, 2023

I’m very happy with the service, my sales person, and the way they made me feel so comfortable. More

by SASSY3202
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debby Ellsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Toyota of Des Moines responded

Thanks! It was a pleasure working with you and we look forward to your next visit here at Toyota of Des Moines!

October 03, 2023

Customer service seems to be slipping the bigger the Dealership has gotten…. Waiting time is getting longer and longer….I’m from out of town so the car washes aren’t working for me…. More

by CHOVICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Oct 04, 2023 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

October 02, 2023

Great customer service and care to my vehicle thank you very much from the bottom of my heart More

by loriprym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

October 01, 2023

Superb! ! As usual very well taken care of! Very knowledgeable, courteous, and willing to do whatever it night be to assist me and my vehicle with the highest More

by PBTMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Toyota of Des Moines responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

September 30, 2023

He’s OK I haven’t had a problem with him but I can see he is the best but Toyota I have a Toyota car and now I’m noticing it is not the best company I came in Thursday trying to buy a car until today they’re More

by IQRA_LOVE2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Toyota of Des Moines responded

We are disappointed to hear that you haven’t been satisfied with Toyota. We would like the chance to discuss this with you to see if we can come to a solution. At your earliest convenience, please contact our General Manager, JP Phillips.

September 30, 2023

I appreciated the coffee machine the comfortable waiting room, the efficiency of the Staffa d the free Tommy’s car wash. It was a painless experience. More

by riseley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

September 30, 2023

Emily was pleasant to work with and my service was completed in about an hour, which is exactly what I expected. More

by nixt.haley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

September 30, 2023

I have had great experience with Service dept. They get done quickly and everyone is very helpful. More

by Godfather0287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Sep 30, 2023 -

Godfather0287 responded

It’s me

Oct 02, 2023 -

Toyota of Des Moines responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Toyota of Des Moines. Thank you for your business and we look forward to seeing you back again next time!

September 29, 2023

Everything was fully explained to me. And the car runs beautifully The shuttle driver was great. Mechanics treated me like an intelligent person. Thank you for a positive experience! More

by mendnorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Sep 29, 2023 -

Toyota of Des Moines responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Toyota of Des Moines! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

September 28, 2023

My lead service attendant was excellent. The service was performed expeditiously. I am very pleased with the service More

by STEVE.SCHOENBAUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Sep 29, 2023 -

Toyota of Des Moines responded

Thank you for the perfect review, Steve! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Toyota of Des Moines!

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