Toyota of Des Moines - Service Center

Steve Hennigan did an amazing job getting me the Highlander I have been wanting! Made everything go smoothly! Highlander I have been wanting! Made everything go smoothly! More

My vehicle is a RAV 4 involved in the recall. I’ve had the WORST experience with the service department merely trying to make an appointment. The phone rings forever, then the person initially an I’ve had the WORST experience with the service department merely trying to make an appointment. The phone rings forever, then the person initially answering was rude and unhelpful! I was told she couldn’t even leave a message for the scheduler, Lisa, to return my call without the full VIN number. Called again and another much more helpful person said that Lisa was gone but she would leave a message. My call was not returned the next business day. I tried to go on-line to schedule as that was a listed option on the postcard, but no, it’s not really. Called again this morning and again, the phone rang forever! The person answering was very short and not helpful. Said she would leave a message for Lisa. I’m quite l surprised and disheartened by this experience. More

Always feel welcome and very satisfied when getting my vehicle serviced at Toyota of Des Moines. I know I may pay more for dealerships than I would at a local garage, however, having certainty that the wo vehicle serviced at Toyota of Des Moines. I know I may pay more for dealerships than I would at a local garage, however, having certainty that the work and materials are certified gives me a great deal of satisfaction. More

Came in for the 40,000 mile service on my 4 Runner. Perfect - as always. The service was completed quicker than I expected. Thanks so much for a non-stressful experience. Perfect - as always. The service was completed quicker than I expected. Thanks so much for a non-stressful experience. More

Customer centric from the moment I drive into the service bay. I love having the technician prepare a video of my car's service experience that I can review in the waiting room. And the guy who checked me in bay. I love having the technician prepare a video of my car's service experience that I can review in the waiting room. And the guy who checked me in also checked me out, and met me at my car with my paperwork and receipt when finished. Customer centric all the way! More

Your service prices are a little pricey! Blake Murray was very courteous and helpful when I arrived. Blake Murray was very courteous and helpful when I arrived. More

Once i got my service scheduled my experience was great. Unfortunately it literally took me 4 phone calls to get someone who could answer my questions. I paid for an extended warranty buy no one could find Unfortunately it literally took me 4 phone calls to get someone who could answer my questions. I paid for an extended warranty buy no one could find any evidence of it until I finally got through to a manager. My service advisor Travis did a great job of keeping me in the loop on what my repairs would be and when things would be completed. This could have potentially been a 1 star review had my experience with the service advisor been subpar. Ill likely return to the dealership based on Travis’s performance. More

I needed a battery fast as I wanted to leave town that. I was helped immediately and given quick service and I was back on the road. I was helped quickly and was back on the road to continue my trip. I d I was helped immediately and given quick service and I was back on the road. I was helped quickly and was back on the road to continue my trip. I do have a question about 1 reset. My miles to empty are off. I will stop back soon. Thank you! You made my Monday. More