Toyota of Des Moines - Service Center

As this the only dealership in the Des moines metro area we have alternatives. The staff is ok but i don't feel as if our business is appreciated at all. They seem to be fixated on corporate greed. My next we have alternatives. The staff is ok but i don't feel as if our business is appreciated at all. They seem to be fixated on corporate greed. My next car will likely NOT be a Toyota. I own my car free and clear but I am a free agent. More

Great experience exactly what I went in for was completed on a timely manner. No issues. on a timely manner. No issues. More

Very friendly and cooperative. They did exactly what I had asked in a timely manner. They did exactly what I had asked in a timely manner. More

Usually the Service manager goes over a diagnostic sheet (talking about brakes and how worn down the tires are, etc) with me after the work has been completed and I did not have that this time. It makes me (talking about brakes and how worn down the tires are, etc) with me after the work has been completed and I did not have that this time. It makes me wonder if the mechanics still look at these things. This diagnostic overview is the main reason why I bring my car to the dealership instead of another place. Also, I was not told that the shuttle ends at 4:30pm- that is the first thing the driver should be telling people using the shuttle. More

Service was quick and efficient and I was well informed as appointment progressed. Waiting area was clean and comfortable. Tech was prompt to respond to my questions. as appointment progressed. Waiting area was clean and comfortable. Tech was prompt to respond to my questions. More

Replace a brand new engine,Good and fast service. Never expect to install a new engine in a 3 year old pickup. Never expect to install a new engine in a 3 year old pickup. More

Went in for routine maintenance and it went smooth like always. I will keep coming back for future maintenance. always. I will keep coming back for future maintenance. More

Staff was great. Didn’t have to wait around. Got me right in. Very friendly Didn’t have to wait around. Got me right in. Very friendly More

Couldn't have asked for better service to fix my 2002 Tundra. Chris was great. Tundra. Chris was great. More

Emily was not receptive to me stating “I would also like ______ done” to request an additional service. The technician did a great job & I appreciated the video, but I may choose a different dealer for serv ______ done” to request an additional service. The technician did a great job & I appreciated the video, but I may choose a different dealer for service going forward - one where I am listened to about what I want done with my vehicle. More