Toyota of Des Moines - Service Center

Service is always good and professional but the online scheduling is what keeps me coming back. scheduling is what keeps me coming back. More

Timely, organized, clean, I choose Toyota for my service needs. Trust them with my family safety needs. Trust them with my family safety More

Good atencction, fast ,amables, in my case was preaty good. Only litle spensive for me. good. Only litle spensive for me. More

All went well. No pressure and it was very quick. I would ask for Justin again. It’s the sales department that hasn’t been my favorite. No pressure and it was very quick. I would ask for Justin again. It’s the sales department that hasn’t been my favorite. More

Good take care of our car . Get appointments on time and not wait long time . To get done . Get appointments on time and not wait long time . To get done . More

It is important for me to feel safe in my older model Toyota (Venza) so when I needed service I wanted it done by folks who were familiar. The diagnosis was made and the part was ordered. I was quoted a Toyota (Venza) so when I needed service I wanted it done by folks who were familiar. The diagnosis was made and the part was ordered. I was quoted a price and there were no surprises. Communication was easy. My coupon was honored. Happy with the Service I received. Thank you! More

Terry was my service guy, at least that the name in my invoice . Great job invoice . Great job More

I had a terrible experience with Ian Davis who was my service advisor for my hybrid Prius V 90,000 mile service on 12/30/2024. From the git-go when I was left standing alone for 10-15 minutes waiting for service advisor for my hybrid Prius V 90,000 mile service on 12/30/2024. From the git-go when I was left standing alone for 10-15 minutes waiting for service while Ian was talking on the telephone and then walking toward me without introducing himself and shouting “you’re here for a 90,000 mile service?” And not saying something like sorry to keep you waiting for my 10 to 15 minute wait on the pavement with my door car open, to his not initiating promised updates with me on the progress of my car after it had been there for a few hours, to not answering my questions and saying minimally insufficient replies to my questions in our text messages back-and-forth, to his stating that certain work would be done which he said later would not be done, to falsely stating that my car had a PCV valve replaced, I had a horrible experience trying to find out what was involved in the 90,000 mile service for my car. Ann’s colleague, Brock also falsely said I had the PCV valve replaced. This is according to.Travis Burguson (spelling?) who told me when I complained to him that both men falsely told me that the PCV valve was replaced when it no longer needs to be replaced. Jan Davis is in need of customer service training. He did not to make me feel like a welcome customer. His responses were inadequate and refused to explain why I was being charged $995 when the hybrid total price for 60,000 mile service which is almost identical to the 90,000 mile service is $530 with a coolant system service added for $240 extra. More

A good job was done on the service and the service Service person keep to the quoted price for the service. Service person keep to the quoted price for the service. More

Great customer service, communication and completed quickly glad I chose Toyota of Des Moines thanks quickly glad I chose Toyota of Des Moines thanks More