Toyota of Des Moines - Service Center

Excellent service and did everything they could to help solve the issue so I wouldn't be without a car solve the issue so I wouldn't be without a car More

It went really good Tod was very helpful and explained everything really good I'm looking forward to seeing him again later!! everything really good I'm looking forward to seeing him again later!! More

Everyone was courteous, professional, and especially friendly to my special needs son. I was grateful. friendly to my special needs son. I was grateful. More

Friendly service prompt service from all involved with this service on Tuesday of this week this service on Tuesday of this week More

My service advisor was friendly and answered my questions. My inspection summary video was well done. questions. My inspection summary video was well done. More

They did a pick up and delivery of my car for service. I got a text that they would send me a video of the check of my car which I did not receive. I did not receive a copy of the inspection report on my I got a text that they would send me a video of the check of my car which I did not receive. I did not receive a copy of the inspection report on my car either. More

My husband went to Toyota of Des Moines to get our highlander fixed. Ian acted like we didn't get a warranty and we ended up having to contact our sales person (Shane) while he was on off work for the highlander fixed. Ian acted like we didn't get a warranty and we ended up having to contact our sales person (Shane) while he was on off work for the day. When Shane figured it out and called Ian, we did end up getting a refund for what was already charged. Then when my husband went to Toyota of Des Moines to get it fixed (part had to be ordered) ian was still not as friendly and still questioned if there was a warranty. More

Communication was really lacking - after signing the check-in waiver I sat and waited for 45 minutes with zero updates on my car. When I stopped Emily to ask a she was walking by me, she started that it check-in waiver I sat and waited for 45 minutes with zero updates on my car. When I stopped Emily to ask a she was walking by me, she started that it usually takes around an hour (I had no idea it would be this long and wasn't told what to expect when I arrived). She said she'd check & let me know, but I heard nothing, so 15 minutes later I went looking for info & was told by the guy in the glass office area to go ask Emily. I found her out in the arrival area and she said she'd come get me when my car was ready. As soon as I got back to waiting area I Finally got my inspection video and the Emily came back for me. Not sure why an oil change/ tire rotation would take over an hour, but it sure would have been a lot less frustrating if someone had forewarned me or updated me or just not ignored me. I expect to be treated better than this by a dealership... next time I need service I'll probably go somewhere quicker, cheaper, & closer to home More

Went as expected until after everything was completely and I was told someone would be bringing my car around. I stood at the door for 15 minutes before I decided to find a seat and wait some more. I had and I was told someone would be bringing my car around. I stood at the door for 15 minutes before I decided to find a seat and wait some more. I had to keep checking because you can't see from where I was sitting. More

Fast and fair Identified a few things to watch. Nothing else to add at this time. Nothing else to add at this time. More