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Toyota of Des Moines - Service Center

Grimes, IA

4.6
1,935 Reviews

1,935 Reviews of Toyota of Des Moines - Service Center

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January 25, 2024

Excellent service and did everything they could to help solve the issue so I wouldn't be without a car More

by connorwhite10
Recommend Dealer
Yes
Employees Worked With
Blake
Jan 26, 2024 -

Toyota of Des Moines responded

Thrilled our team at Toyota of Des Moines could help! We prioritize getting you back on the road ASAP and appreciate your kind words. Thank you choosing us!

January 25, 2024

It went really good Tod was very helpful and explained everything really good I'm looking forward to seeing him again later!! More

by Anthonyiglesias20030
Recommend Dealer
Yes
Employees Worked With
Tod
Jan 26, 2024 -

Toyota of Des Moines responded

We're so glad Tod made your experience smooth and informative. Looking forward to welcoming you back at Toyota of Des Moines! Happy driving!

January 25, 2024

Everyone was courteous, professional, and especially friendly to my special needs son. I was grateful. More

by fender109
Recommend Dealer
Yes
Employees Worked With
I believe Jose.
Jan 26, 2024 -

Toyota of Des Moines responded

Your gratitude warms our hearts! We strive to offer a welcoming and supportive environment for everyone. We're honored to serve your family and look forward to seeing you again. Safe driving!

January 25, 2024

Friendly service prompt service from all involved with this service on Tuesday of this week More

by etraeger1
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Jan 26, 2024 -

Toyota of Des Moines responded

Tuesday's teamwork shines! We're thrilled everyone involved made your service visit prompt and friendly. Thanks for choosing Toyota of Des Moines!

January 25, 2024

My service advisor was friendly and answered my questions. My inspection summary video was well done. More

by kianadotson
Recommend Dealer
Yes
Jan 26, 2024 -

Toyota of Des Moines responded

Friendly faces & clear details! We're happy your advisor was helpful and the video kept you informed. We're here for all your vehicle needs.

January 25, 2024

They did a pick up and delivery of my car for service. I got a text that they would send me a video of the check of my car which I did not receive. I did not receive a copy of the inspection report on my More

by ruth.gibson
Recommend Dealer
No
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jan 29, 2024 -

Toyota of Des Moines responded

Hi Ruth, we appreciate your feedback and are disappointed to hear that we did not communicate everything about your vehicle to you. If you would like an update or to discuss this further, please contact our General Manager, JP Phillips.

January 25, 2024

My husband went to Toyota of Des Moines to get our highlander fixed. Ian acted like we didn't get a warranty and we ended up having to contact our sales person (Shane) while he was on off work for the More

by CINDYLOUISEBARKER1998
Recommend Dealer
No
Employees Worked With
Ian Davis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jan 29, 2024 -

Toyota of Des Moines responded

Cindy, thank you for taking the time to provide your feedback. We are disappointed to hear about your dissatisfaction with your interactions with Ian but we are glad that Shane was able to sort everything out for you. If you’d like to discuss this further, please contact our General Manager, JP Phillips

January 25, 2024

Communication was really lacking - after signing the check-in waiver I sat and waited for 45 minutes with zero updates on my car. When I stopped Emily to ask a she was walking by me, she started that it More

by HAYEK04
Recommend Dealer
No
Employees Worked With
Emily Wagner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Jan 29, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback, we are sorry to hear that there was some miscommunication around how long your service would take. We do our best to take care of all of our customers in a timely manner and provide updates as we receive them. If you’d like to discuss this further, please contact our General Manager, JP Phillips.

January 24, 2024

Went as expected until after everything was completely and I was told someone would be bringing my car around. I stood at the door for 15 minutes before I decided to find a seat and wait some more. I had More

by amshink
Recommend Dealer
No
Jan 25, 2024 -

Toyota of Des Moines responded

We are sorry to hear that you had additional wait time that was unexpected. If you would like to discuss this further, please contact our General Manager, JP Phillips.

January 24, 2024

Fast and fair Identified a few things to watch. Nothing else to add at this time. More

by Sjademn340
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Jan 25, 2024 -

Toyota of Des Moines responded

We're glad you had a fantastic experience at Toyota of Des Moines.

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