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Toyota of Des Moines - Service Center

Grimes, IA

4.6
1,927 Reviews

1,927 Reviews of Toyota of Des Moines - Service Center

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January 24, 2024

Went as expected until after everything was completely and I was told someone would be bringing my car around. I stood at the door for 15 minutes before I decided to find a seat and wait some more. I had More

by amshink
Recommend Dealer
No
Jan 25, 2024 -

Toyota of Des Moines responded

We are sorry to hear that you had additional wait time that was unexpected. If you would like to discuss this further, please contact our General Manager, JP Phillips.

January 24, 2024

Fast and fair Identified a few things to watch. Nothing else to add at this time. More

by Sjademn340
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Jan 25, 2024 -

Toyota of Des Moines responded

We're glad you had a fantastic experience at Toyota of Des Moines.

January 24, 2024

Service department is good. Have not had a bad experience with the service department. Service department is good More

by mikebro778
Recommend Dealer
Yes
Jan 25, 2024 -

Toyota of Des Moines responded

We're glad you had a fantastic experience at our service department. Come back soon!

January 24, 2024

Setting an appointment was easy. I was helped by Emily and then sat I a comfortable waiting room. Toyota service provided coffee and other treats while I waited. The service video in More

by Joe.buising
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Jan 25, 2024 -

Toyota of Des Moines responded

We're glad you had a fantastic experience at Toyota of Des Moines. Come back soon!

January 24, 2024

I have already rated so please quit sending me test messages regarding it. He is an awesome service advisor. More

by RWAKEFIELD
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jan 25, 2024 -

Toyota of Des Moines responded

We're glad you had a fantastic experience at Toyota of Des Moines. Come back soon!

January 23, 2024

I don't wanna These are words I am typing, I am typing words 11 12 More

by jrobbins051
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jan 24, 2024 -

Toyota of Des Moines responded

We're glad you had a fantastic experience at Toyota of Des Moines. Come back soon!

January 23, 2024

Went in for oil change and tire check. I needed need tires. I was very impressed with the video of the multi-point vehicle inspection detail. More

by sharonbates
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez, Service Advisor
Jan 24, 2024 -

Toyota of Des Moines responded

We're thrilled you found our video inspection helpful during your oil change and tire check. We know car care can be confusing, so seeing the details firsthand is key. Happy rolling (on new tires, of course)!

January 20, 2024

Got me right in. Work done in timely manner. No complaints. Will definitely use again. Thanks! More

by ricknan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Toyota of Des Moines responded

In and out, work done right, and a smile to top it off - that's our commitment! We appreciate your kind words and look forward to welcoming you back to Toyota of Des Moines anytime.

January 20, 2024

Oil change and tire rotation was fast and easy. I like the video updates that get texted a lot More

by Colinrussell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Toyota of Des Moines responded

We're thrilled you enjoyed your visit to Toyota of Des Moines. See you for your next pit stop!

January 19, 2024

No. Thank you. No. Thank you. No. Thank you. No. Thank you. No. Thank you. No. Thank you. More

by MELINDA.A.STEVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Toyota of Des Moines responded

Your satisfaction and the joy of exceeding expectations fuel our team at Toyota of Des Moines. Thank you for trusting us!

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