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Toyota of Des Moines - Service Center

Grimes, IA

4.6
1,781 Reviews
Call Service Center (515) 276-4911

1,781 Reviews of Toyota of Des Moines - Service Center

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December 22, 2023

Great Car was serviced promptly, everyone was very courteous Looking forward to having my 24 camry serviced there just like they took care of my 2017 More

by d.vernia
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
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Dec 27, 2023 -

Toyota of Des Moines responded

Absolutely thrilled to hear that your Camry service was prompt and everyone was courteous! Taking care of your 2017 and welcoming your 2024 – that's what we love to do! We appreciate your continued trust in Toyota of Des Moines, and can't wait to see you again soon for another smooth and friendly experience.

Helpful
December 22, 2023

Good Okay Everything was explained very well and done quickly I don't like your survey More

by stutsman1
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Dec 22, 2023 -

Toyota of Des Moines responded

Thank you for your feedback! We're glad everything was explained well and your service was quick. We understand you don't enjoy surveys. If you have any specific suggestions for future surveys, we'd be happy to hear them. Thanks again for choosing us!

Helpful
December 21, 2023

Rude, no professional Racist I never gonna buy cars from your dealer The only reason why I did was for the sells guy, he's so profesional More

by HERCORRAFAEL
Recommend Dealer
No
Employees Worked With
Manager
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Helpful
December 21, 2023

Nice clean waiting area. Fast, friendly, personable service. Would recommend Toyota of Des Moines to others. More

by HARTZLER_CHRIS
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Dec 22, 2023 -

Toyota of Des Moines responded

Comfy clean space, speedy service, and friendly faces – that's the Toyota of Des Moines way! We're thrilled you'd recommend us. Thank you for your feedback!

Helpful
December 21, 2023

I'm extremely disappointed that I was charged for a tire rotation, when I had a nail in my tire and it was recommended that all 4 tires be replaced. I was also quoted 3x the price for what I paid elsewhere More

by rogersstaceym
Recommend Dealer
No
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Dec 22, 2023 -

Toyota of Des Moines responded

Thank you for providing your feedback, Roger. We try to offer our customers the best pricing possible and we are sorry to hear we fell short of that. If you would like to chat about this, please contact our General Manager, JP Phillips.

Helpful
December 21, 2023

Friendly efficient and really excellent at explaining your car's anatomy and needed repairs. Always a pleasure ! More

by MICHELINE.WATROUS
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Dec 22, 2023 -

Toyota of Des Moines responded

Your comfort and understanding throughout the process are our priorities, and your repeat business means the world. Thanks for trusting us with your vehicle! Have a great day!

Helpful
December 21, 2023

Easy to get in & out. Work met expectations. Friendly staff. That's all for now. ?? More

by SWEETPEAIOWA
Recommend Dealer
Yes
Employees Worked With
Dean, in dent repair. I don't recall the gentleman's name at the desk but he was very nice.
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Dec 22, 2023 -

Toyota of Des Moines responded

We appreciate your review, and if you have anything else you'd like to share in the future, our doors are always open. Thank you for visiting us at Toyota of Des Moines!

Helpful
December 21, 2023

Friendly and fast! They are always receptive, respectful, polite, professional and the work is always done in a reasonable amount of time. More

by ardeman2
Recommend Dealer
Yes
Employees Worked With
Juan
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Dec 22, 2023 -

Toyota of Des Moines responded

Thank you for the 5-star review. Your loyalty and repeat business mean the world. Thanks for trusting us with your vehicle!

Helpful
December 21, 2023

Very friendly and helpful staff, They kept me informed of what was going on and the cost. Love coming there for my service and I'm always informed when it's due, More

by bobkathy53
Recommend Dealer
Yes
Employees Worked With
I don't remember.
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Dec 22, 2023 -

Toyota of Des Moines responded

We love hearing about our friendly and helpful staff, and your feedback about clear communication and timely service updates confirms we're on the right track. Your continued choice of our dealership means the world. Thank you for your business!

Helpful
December 21, 2023

Very good Prompt and courteous. Polite and very helpful Would recommend them to others and family More

by Tandmp
Recommend Dealer
Yes
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Dec 22, 2023 -

Toyota of Des Moines responded

Your recommendation to family and friends means the world, and we'll continue working hard to deserve your trust. Thanks for choosing Toyota of Des Moines! Have a great day!

Helpful
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