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Toyota of Des Moines - Service Center

Grimes, IA

4.6
1,703 Reviews
Call Service Center (515) 276-4911

1,703 Reviews of Toyota of Des Moines - Service Center

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December 06, 2023

Quick, easy and detailed. The whole staff was very friendly and helped me with everything I needed More

by DEVINE.LYDIA
Recommend Dealer
Yes
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Dec 06, 2023 -

Toyota of Des Moines responded

We're thrilled to hear about your quick, easy, and detailed service experience! Our staff takes pride in being friendly and helpful, and we're glad they exceeded your expectations. We hope to see you again for your vehicle needs!

Helpful
December 06, 2023

I always have great service with Toyota. There was a miscommunication this time and they took care of it right away. Top notch! More

by sarahfreestone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Toyota of Des Moines responded

We appreciate your understanding and feedback! We're glad our team promptly addressed the miscommunication and ensured your experience remained top-notch. Thank you for choosing Toyota of Des Moines!

Helpful
December 06, 2023

I honestly want to stay with Toyota makes forever because of the service. Little treats, coffee, prompt, ability to make appointments although Saturday appointments would be amazing. And the free car wash is More

by MUCKDOGS23
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Dec 07, 2023 -

Toyota of Des Moines responded

We're honored by your loyalty and appreciate your feedback! We're glad you appreciate the inspection video, another way we aim to provide transparency and build trust. Thank you for your 5-star review!

Helpful
December 06, 2023

Very happy with personnel at dealership Will definitely be back when service is needed. Nice waiting area. More

by Dhughes922
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz
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Dec 07, 2023 -

Toyota of Des Moines responded

We're delighted to hear you had a positive experience with our personnel! Your satisfaction with both our service and waiting area means a lot to us. We look forward to welcoming you back for your next service needs.

Helpful
December 06, 2023

Efficient. I appreciated the text/video interaction. J j j j j j j j j More

by bnew002
Recommend Dealer
Yes
Employees Worked With
Kelley
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Dec 07, 2023 -

Toyota of Des Moines responded

We're glad you found our service efficient and appreciated the service video! We'll continue innovating to offer convenient communication options. Visit us again for your vehicle needs!

Helpful
December 06, 2023

Great place to purchase and service a car! I purchased a new Tundra a couple years ago and have returned for routine service. Every experience has been fantastic. More

by DDHUDSON70
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Toyota of Des Moines responded

We're thrilled to hear you've had such positive experiences at Toyota of Des Moines, both with purchasing your Tundra and receiving service! We strive to provide a fantastic experience at every interaction, and we're glad our team has delivered for you. Thank you for choosing Toyota!

Helpful
December 06, 2023

It was a great experience The waiting room was pleasant and I had everything explained well More

by MPRICE328
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Dec 07, 2023 -

Toyota of Des Moines responded

We're thrilled to hear your experience was great! We're glad our waiting room was comfortable and our staff provided clear explanations. Thank you for choosing Toyota of Des Moines. Take care!

Helpful
December 06, 2023

Drop the car off for an oil change. It was done within the hour. No issues getting in and out. More

by sheridwilliamsia
Recommend Dealer
Yes
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Dec 07, 2023 -

Toyota of Des Moines responded

We're glad your oil change was quick and easy! Our team is dedicated to providing efficient service to get you back on the road in no time. Thank you for choosing Toyota of Des Moines!

Helpful
December 05, 2023

Always a pleasure in doing business however, I would like it to be more easily scheduling appointments. More

by RYANJDEVRIES
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Dec 06, 2023 -

Toyota of Des Moines responded

We appreciate your positive feedback and are always happy to serve you! We understand your feedback about appointments and are actively exploring ways to make scheduling easier and more convenient. Thank you for your business!

Helpful
December 05, 2023

Staff was professional and kind . The car had 20000 mile check. Team was quick and efficient. The person may have been Randy but I am not sure. More

by oceanview1120
Recommend Dealer
Yes
Report | Print
Dec 06, 2023 -

Toyota of Des Moines responded

We're glad you had a positive experience with our staff and service team! We truly are dedicated to providing efficient and professional service. Thank you for choosing Toyota of Des Moines!

Helpful
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