Toyota of Des Moines - Service Center

I will call the dealership tomorrow to discuss about the service I got on Saturday! service I got on Saturday! More

I really like the service department and Ian is the best. I have recommended your service department to several people. I am in the market for a new automobile. So far I have purchased 5 autos from your dea I have recommended your service department to several people. I am in the market for a new automobile. So far I have purchased 5 autos from your dealership. Now it seems Toyota of DesMoines thinks you should buy a car and then test drive it. Sorry not my way, I'll not buy a car without without test driving it first. Love Toyotas but won't do business that way. I've visited other dealers for test drives with no problem. More

Great and easy experience Very easy to understand and know how the vehicle was. Excellent know how the vehicle was. Excellent More

Found it difficult to fill out all the information to sign up for the shuttle on my tiny keyboard on my phone. Then when I was almost done it took me back to the sign on screen with all the fields cleare sign up for the shuttle on my tiny keyboard on my phone. Then when I was almost done it took me back to the sign on screen with all the fields cleared out with nobody available to talk to. I finally went back to Ian to schedule it for me. When I signed the authorization screen it spun a as nd never showed that it completed. I went to the sales floor to find someone to ask about it. Very frustrating. More

Great job fixing the main issue I brought it in for. I won't be coming back for any preventative maintenance. I don't have any evidence they actually did an inspection. My wipers are bad and they didn't I won't be coming back for any preventative maintenance. I don't have any evidence they actually did an inspection. My wipers are bad and they didn't mention anything about that. My tires are low pressure and the notification came on less than 12 hrs after leaving the dealership. I mentioned to Justin I was disappointed to not see any results from the 40k service inspection and he only gave me the option to leave the car for another day to complete it - didn't seem to mind a dissatisfied customer. More

Good No one no no no no No no no no no no no no More

TOYOTA staff are always welcoming, informative and efficient. Emily came to me and my car smiling, quickly learned what I needed and then explained the process, took my key fob and directed me to the efficient. Emily came to me and my car smiling, quickly learned what I needed and then explained the process, took my key fob and directed me to the waiting area. There I enjoyed a hot drink and cookies. More

The service department has always been polite and professional over my years of experience with them The sales dept is different story. professional over my years of experience with them The sales dept is different story. More

Staff very personable, professional. I had a coupon for 25.00 off my service that I forgot to use. Would I still be able to use it and credit my account? I had a coupon for 25.00 off my service that I forgot to use. Would I still be able to use it and credit my account? More

I didn’t have to wait very long for the software update for the recall notice I received. Happy with the service. for the recall notice I received. Happy with the service. More