Toyota of Des Moines - Service Center

I asked Toyota to look at the driver door handle that didn’t open from the inside. I did not expect it to be broken off completely. Somebody used unnatural force to break it. Even worse, they didn’t t didn’t open from the inside. I did not expect it to be broken off completely. Somebody used unnatural force to break it. Even worse, they didn’t tell me. I turned around and went right back. So now I have to buy a new handle. Service manager offered to pay for it. I thought I would be fair and the deal was for me to pay for the handle and the dealership to install free. Fine. Then I left and discovered the trunk was not closed properly; it was shut on something. I also asked them to look at putting the headlight cover back on - I was told the service tech wasn’t skilled enough. So now I’m not happy with Toyota service. I know this is a 1998 vehicle, but come on. The more I think about it the madder I get. I think Toyota should pay the part AND the labor. I bring the car to the dealership thinking I’m going to get top service, but now I’m not so sure. I know one thing, I do NOT want the same tech working on my car again. More

Started on time and didn’t take long. Showing what they did on video was nice. Showing what they did on video was nice. More

Good donuts, great coffee, most excellent customer service. Very very very quick repair and service. service. Very very very quick repair and service. More

I came for a 5000 mile checkup and a recall. Everything was completed satisfactorily. We also had some questions that were also answered satisfactorily. Everything was completed satisfactorily. We also had some questions that were also answered satisfactorily. More

Gracias por su buen servicio y amabilidad son los mejores estoy agradecido por su buen servicio estoy agradecido por su buen servicio More

I have always taken my Camry to the dealership for servicing. They have the complete history of my vehicle and I feel confident they will take good care of me and my car. servicing. They have the complete history of my vehicle and I feel confident they will take good care of me and my car. More

Very friendly service people that kept me as a customer informed on what was going on. informed on what was going on. More

In and out with good service and up front pricing. Outcome was as expected and completely satisfied. Outcome was as expected and completely satisfied. More

Dealership is very clean, and has a comfortable lounge area snacks / coffee are a nice addition. area snacks / coffee are a nice addition. More

Exelent job Toyota I like so much thanks again I comeback soon a desmoines Toyota comeback soon a desmoines Toyota More