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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,419 Reviews

3,419 Reviews of Toyota of Des Moines - Service Center

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November 29, 2024

I had my battery, timing belt, water pump, and front axle seals replaced. Blake, my advisor, was outstanding in explaining the repairs, and making arrangements for a loan car. He is professional, knowledgeab More

by m.patestas2002 Sequoia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2024

Clean, organized, professional and friendly. Work was performed in a timely manner. I would highly recommend to my friends. More

by Dbrossbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2024

Good service did not wait to long finally got my seat belt fix I wish Justin would call me when my parts came in I had to call Toyota to make appointment to bring my truck in. More

by xlouvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

Great service with very efficient staff. I like the videos explaining what they are doing to my car! I would recommend Toyota of Des Moines. More

by sandiguely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

Favorable experience Blake and the other technicians at the service center did a fine job. They let me know the cost, everything that needed to be done and recommendations. I will return and continue to ut More

by Ward4john
Recommend Dealer
Yes
Employees Worked With
Blake
November 27, 2024

Matt, the tech who did my inspection video is outstanding. Matt speaks clearly & explains thoroughly. More

by lcroyle
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
November 26, 2024

Whenever I come to have my car serviced it’s all ways a good experience even with the staff. More

by AMAZINGRACE1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Naylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

Unfriendly Poor customer service because of no greeting and when I left I said Thank you and the rep said Yup! Didn’t get a welcoming or friendly treatment More

by b-c-dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Naylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

Friendly helpful staff. Very easy purchase transaction and also for my first service appointment. They were helpful in answering my questions. More

by MARYIRISH26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I've no idea
November 26, 2024

Chris was very helpful with the service on my car and ordered the required parts to fix my speaker in a timely manner. More

by CHRISF7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service 5 stars
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