Toyota of Downtown L.A.

Everyone was friendly and provided a welcoming environment. I would definitely come back to purchase another vehicle from here. environment. I would definitely come back to purchase another vehicle from here. More

I took my car in for second key recall and after waiting in car like for almost 1 hour waiting to be helped, despite having an appointment, shimmy was very nice and helpful. Even set up Lyft ride for me as in car like for almost 1 hour waiting to be helped, despite having an appointment, shimmy was very nice and helpful. Even set up Lyft ride for me as it would be too long if a wait for me to stay. Ultimately car was ready sooner than promised but when I returned Jimmy asked if I had gone through 3rd part my vendor or dealer directly to set my appointment. I advised I had called dealer directly, seevice dept on Friday 9/1 and confirmed with Danny that my car was eligible for the recall and he transferred me to the appointment desk where a girl I soooke to told me I had to set appointment because the key had to be ordered. We set for Friday 9/8/23. Jimmy advised they key had not been ordered and so in order to help me he was able to provide me with 2nd key from another customer who had appointment. Ext day and ordered a new one for him. I appreciated his quick thinking to help me and avoid such a loss of time for me. But I do feel that other workers need to be aware to keep up there end of the work so things like this don’t happen as any customer would be extremely upset at losing day of work to deal with it and then not even be helped as expected. Thank you Jimmy for all your professionalism and going out of your way to help me. More

Took a little long to get my car back, but had a rental for the time being. He was very helpful and explained everything very well to me. Overall happy with the customer service. Thank you. for the time being. He was very helpful and explained everything very well to me. Overall happy with the customer service. Thank you. More

Mel is friendly, communicative, helpful, and understanding. With him, I am able to get my service done in a reasonable amount of time. He has been my service advisor multiple times and it has be understanding. With him, I am able to get my service done in a reasonable amount of time. He has been my service advisor multiple times and it has been a good experience each time. Mel is the best!! More

Maria kept me informed the whole time my truck was in service. She went above and beyond for me. I will continue to come back to toyota or dtla because of her. Thank you Maria for giving me a stress free service. She went above and beyond for me. I will continue to come back to toyota or dtla because of her. Thank you Maria for giving me a stress free experience. More

I really appreciate clear and quick service. It really make me coming back here if I have another issue again. Thank you very much Gray It really make me coming back here if I have another issue again. Thank you very much Gray More

Recomiendo al toyota of Downtown LA para quien nesesite cambiar su auto ... buen servicio al cliente cambiar su auto ... buen servicio al cliente More

Muy mal servicio e irresponsable dañaron una parte de mi vehículo y no quiso responder y aparte me dejaron un desorden en mi vehículo q yo no tenia trate de q me solucionaran pero dijo q no habían tocado es vehículo y no quiso responder y aparte me dejaron un desorden en mi vehículo q yo no tenia trate de q me solucionaran pero dijo q no habían tocado esa pieza el señor Alex no es nada profesional para atender a los clientes More

long time waiting to be serve. too slow..When i cameback. car was ready. I was help nicely on the paperwork. . too slow..When i cameback. car was ready. I was help nicely on the paperwork. . More

Maria went above and beyond with my car. I had it towed from Beverly hills Lexus because they were closed for Labor Day holiday and told me they couldn’t help. Instead of showing me the doo I had it towed from Beverly hills Lexus because they were closed for Labor Day holiday and told me they couldn’t help. Instead of showing me the door, she understood the severity of my situation and did her best to help even though I drive a Lexus (I bought it there!). Thanks Maria you are very nice! More