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Toyota of Downtown L.A.

Los Angeles, CA

Overview
Employees
Reviews
Vehicles
4.7
1,839 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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1901 S Figueroa St

Los Angeles, CA

90007

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Showing 1,839 reviews

September 05, 2023

Eventhough i went back a second time. My car was fixed and no problems have come up. Maria was super helpful and assured me my car would get fixed. Thank you. ! More

by Miriam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Miriam! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 05, 2023

Excelente servicio, me explicó muy bien los detalles que tenia mi carro y me dio las mejores opciones, excelente servicio More

by Jenny Escalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lopez Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Toyota of Downtown L.A. responded

Muchas gracias, que tenga un día exelente! Sinceramente, The Toyota of Downtown LA Team

September 04, 2023

This is the second time I get Gary and he is honestly the best. He has great customer service, very nice and helpful. He goes above and beyond. I had an issue with my car and he looked up to see if I had war More

by Mel A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Toyota of Downtown L.A. responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Mel! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 02, 2023

Carlos has helped me both times I have had my car serviced here and he is always very helpful, answers all my questions. Thank you! More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Pelayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Toyota of Downtown L.A. responded

Reviews like yours are truly a breath of fresh air, Karen! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

September 01, 2023

One of the best dealerships I’ve ever visited as the staff outdid themselves with the quality of service More

by emmanuelpenaloza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martha Guzman and Esther
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Sep 06, 2023 -

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day. Sincerely, The Toyota of Downtown LA Team

September 01, 2023

Very easy process. They were the only dealership willing to honor the national lease special for the car I wanted and didn't force the sale on me. More

by sylvia.ortizmoscato
Recommend Dealer
Yes
Employees Worked With
Duban, Norma and Jason
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Sep 06, 2023 -

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback, Sylvia. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Toyota of Downtown LA Team

September 01, 2023

Toyota dealership had an excellent car selection. Richard associate was amazing I had an amazing experience More

by JOSE_C1231
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Richard
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Sep 06, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us, Jose! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

September 01, 2023

The service sucks it took them more than 4 hours to do a normal service. plus they denied the Uber to take me home because I was doing a normal service on my car and a week before my wife went to do a servi More

by rene15moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Toyota of Downtown L.A. responded

We acknowledge your review and are currently looking into the events you’ve detailed.

August 31, 2023

Friendly and professional. Really good communication throughout the entire repair process. Ability to pay before pick up is a big time saver. More

by david.konell.us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking time out of your day to share your experience with everyone, David. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

August 31, 2023

Great Service. Jimmie took care of my vehicle and kept me updated. Definitely coming back to Downtown L.A. Toyota. More

by NRomeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Toyota of Downtown L.A. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

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