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Toyota of Downtown L.A.
Los Angeles, CA
1,835 Reviews
At Toyota of Downtown LA, our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the New Toyota or Certified Pre-owned Toyota of your choice. Located in the heart of Downtown Los Angeles, we also serve Santa Monica, Hollywood and surrounding areas. Se habla español.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 6:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,835 reviews
March 09, 2023
This is my neighborhood dealership. I’ve been having my cars serviced here since the 1980’s. I usually wait at home. This time I walked as I need the steps. As always, the car was ready I’ve been having my cars serviced here since the 1980’s. I usually wait at home. This time I walked as I need the steps. As always, the car was ready in a couple of hours. More
by wm.c.harrington
Employees Worked With
March 09, 2023
Without fail, the staff has always been friendly, efficient and knowledgeable. Service always completed ontime efficient and knowledgeable. Service always completed ontime More
by lalahainagirl
Employees Worked With
Verified CustomerMarch 09, 2023
Gary was super efficient, clear and courteous. This is the standard of service Toyota would hope to employ across the board. Simply wonderful! This is the standard of service Toyota would hope to employ across the board. Simply wonderful! More
by A B
Employees Worked With
March 08, 2023
I authorized Carlos to complete the service that he suggested. Picked up my truck and the service wasn’t completed. When I asked why, he claimed he never received the text confirmation when he clearly suggested. Picked up my truck and the service wasn’t completed. When I asked why, he claimed he never received the text confirmation when he clearly did. Didn’t take the time to carefully reread our text thread. He didn’t own up to his mistake and was rude. He made me feel as though he was xxxxing with me. Makes me never want to show up at your service center again. Will certainly buy my next truck at a different dealer. More
by Nick
Employees Worked With
March 08, 2023
Professional workers all around. Everyone I’ve dealt with has good customer service and are efficient. Everyone I’ve dealt with has good customer service and are efficient. More
by christopher.garcia61
Employees Worked With
March 08, 2023
Not happy at all with the service Kim, Joao provided had to wait more than 5 hrs for a oil change this is awfull service, he did not help me with my second issue i had fo provided had to wait more than 5 hrs for a oil change this is awfull service, he did not help me with my second issue i had for sure will not Recomend this dealership !!!!!!!!! More
by Rubenflores338
Employees Worked With
March 08, 2023
The location is very convenient and the dealer is very kind and accurate. Customer oriented thinking and attitude. Recommended good car and options. Thank you very much and I really Appreciated. kind and accurate. Customer oriented thinking and attitude. Recommended good car and options. Thank you very much and I really Appreciated. More
by hyo3min
Employees Worked With
Peter Jongsoo Kim
March 08, 2023
Joao was very professional and courteous. He had my car in for the service immediately. There was an issue checking in with the iPads and he handled the situation very well. We went into his He had my car in for the service immediately. There was an issue checking in with the iPads and he handled the situation very well. We went into his office and checked in from his computer. I would recommend Down town toyota for their sales and service. More
by lafergolas@twc.com
Employees Worked With
Joao Kim
March 07, 2023
Franklin is the very best at his job! And the entire teams was 100 professionals! And the entire teams was 100 professionals! More
by SHM.67
