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Toyota of Downtown L.A. - Service Center

Los Angeles, CA

4.5
644 Reviews

644 Reviews of Toyota of Downtown L.A. - Service Center

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February 24, 2023

So nice and very helpful accurate information. Thanks again. Excellent customer service! !! Highly recommend dtla Toyota. Extremely helpful. Great customer service! More

by shl86452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Feb 28, 2023 -

Toyota of Downtown L.A. responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Toyota of Downtown LA Team

February 24, 2023

Excelente servicio amabilidad y una buena atención al cliente y sin aser esperar. Mucho tiempo El. Servicio tiempo. Moderado 👍🏻. More

by Pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Toyota of Downtown L.A. responded

Muchas gracias Pacheco, que tenga un día exelente! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

Feb 27, 2023 -

Pacheco responded

👍🏻

February 24, 2023

Very responsive and helpful. He was a pleasure to deal with. I would recommend him to others. More

by Sheri_Bluebond
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joao Kim
Feb 28, 2023 -

Toyota of Downtown L.A. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Toyota of Downtown LA Team

February 22, 2023

I came in for oil change and maintenance and I will say that am happy with the way I was being treated especially the guy that attended to Me (Abraham) he was calm and answered all of ny questions…thank y More

by Cy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Toyota of Downtown L.A. responded

Cy, thank you for sharing this great feedback with us. I feel our service department is what makes Toyota of Downtown LA special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 20, 2023

Just moved to San Francisco but have a Rav4 with a broken window in LA. Maria and Alex organized getting the glass and getting it installed when I was back in town two weeks later. And they worked with my More

by Sid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Toyota of Downtown L.A. responded

Sid, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 20, 2023

Gary was very professional and friendly. He gave me an estimated time on when my car will be ready and if there were any additional repairs needed. He made my time at the dealership pleasant More

by Charlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kamoshida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Toyota of Downtown L.A. responded

Charlene, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 19, 2023

The staff in service are awesome very kind and generous. Always there when I need them More

by EBERNAL0089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Toyota of Downtown L.A. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 19, 2023

Has comfortable seats to wait while your vehicle is in service. It also has good coffee More

by Brenda S
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Arroyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Toyota of Downtown L.A. responded

Brenda, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 19, 2023

The ambiance at the dealership is quite open and comfortable. Everyone I came in contact with were courteous and very helpful. More

by hamoniousmel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Francisco
Feb 22, 2023 -

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

February 18, 2023

Alex is one of the most reliable team members I’ve encountered. Knowledgeable, friendly, accommodating and informative. It is because of Alex that I take my car to this particular location for service More

by Ramon V.
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Toyota of Downtown L.A. responded

Ramon, I love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Toyota of Downtown L.A. was able to provide you with an awesome experience! I really appreciate this feedback and I will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact me. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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