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Toyota of Gladstone
Gladstone, OR
7,670 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,670 reviews
March 19, 2019
Complete excellence Honestly, we had a major challenge. We were invited to come look at a vehicle only to have it sold while we were driving it. Yes, you heard that cor Honestly, we had a major challenge. We were invited to come look at a vehicle only to have it sold while we were driving it. Yes, you heard that correctly. It was not intentional by the sales people, it truly was a mistake. But, still, after looking for so long and having Jamie and George keep an eye out, we thought this would be the one. And it was beautiful, did what we needed, within the price we desired. We knew it was a mistake. But still. A bit hard to choke down. After another couple weeks of looking. Jamie gave us a call and said "I think we have one.". Not only did they come through on a great vehicle and service, they came through in price in an even better way to make up for what happened previously. I did not expect that. I was in sales for 17 years. I had a quote that I lived by that set me apart. "Its not just the sale that's important, its how quickly a problem is fixed." You need to have a great product, competitive pricing, and great service to do well. Toyota of Gladstone, you came through. You fixed the problem. And you completely exceeded what I thought a dealership would ever do. I don't think I will ever be more impressed. I highly recommend Toyota of Gladstone, especially Jamie and George. We are really enjoying our vehicle. Toyota of Gladstone, you have my loyalty and my recommendation. My wife and I thank you. More
by jimbob
March 18, 2019
Superb service! Felt like family Toyota of Gladstone is worth the drive from where-ever your coming from! When you arrive you walk in to a clean “well oiled” dealership organized and Toyota of Gladstone is worth the drive from where-ever your coming from! When you arrive you walk in to a clean “well oiled” dealership organized and family friendly. Everyone was more then willing to help but who we felt most welcomed from was Emilegh Cohen and Tasney Ray Ovalle. We felt like we were home away from home. Emeilegh was extremely informative and knew each car we asked about inside and out. She was a joy to be around and was actually happy to be at her job. Which I know not everyone can say that! We will for sure be back! More
by Sarahkala79
Employees Worked With
Emileigh Coen, Jeremy Ovalle, Tasney McNew
March 18, 2019
Absolutely not I purchased my car from them last year. I knew the trade in offer they gave me was low as I had two other offer that were $2,500 more. However, they w I purchased my car from them last year. I knew the trade in offer they gave me was low as I had two other offer that were $2,500 more. However, they were able to offer me a great interest rate. I really wanted a hatchback but I let them talk me into a sedan after they had assured me they’d get me into the car I actually wanted if I came back the following year for a trade in. I have a difficult credit history due to divorce and medical bills and totally own that. So, as I was about to sign the papers, let them know again that it wasn’t the car I was looking for. They admitted they new it was not the car I wanted and, again, promised to get me in the car I wanted the next year. So, I foolishly signed the papers. I was rather disappointed the next day when I saw the car I traded in listed for $3k more than I had initially purchased it for highlighting the amazing new tires. I had just put in $1300 ($850 of which was for brand new tires) into it 6 weeks earlier because I really loved the car but needed to refinance and couldn’t because of the negative equity and dissolving the negative equity into a new loan was the best way to not lose too much money. I told them this and was told they’d “actually lose money on my car.” Fast forward a year. I watched their website very closely and started communicating with a sales rep who showed me they had the exact car I was looking for. Over the next week I took off a total of 4 hours of work to go see the car one day and the next my partner met me there to seal the deal. Well, they started acting funky and one manager then preceded to man-splain things to me. When I’d ask “okay, so how does this impact me” he joked at how “aggressive” I was. Then they alluded to my partner co-signing (which I didn’t want). He said he would and then was told “what a great man” he was for “taking care of me.” Yes, he is a great man, but it really bothered me that they felt I needed to be “taken care of.” It was late in the evening and I was told the banks were closed. My sales rep was going to be off the next two days but was assured the manager I was working with would contact me in the morning. He offered to leave his info and they said it wasn’t necessary. We offered to put a deposit down and, again they said it wasn’t necessary. I drive by the dealership every morning on my way to work and imagine my surprise when I saw the car front and center just 12 hours after they said they’d be working on the financing. Late afternoon I finally reached out to my sales rep (who said to do so if I hadn’t heard back from anyone.) The only response I got was “sorry, looks like it is not going to happen.” No explanation, no numbers, nothing. I reached out to someone the next day and, again, they tried to sell me a sedan with ridiculous monthly payments. Another “manager” contacted me but then said “sorry we are swamped we might figure this out today” and was told they’d contact me the next day. Nothing. So I, again, reached out to this person and still have not heard from her. I contacted the dealership about making a complaint and was told to call someone else and provided with their contact info. I did, left a voicemail, and still have not heard from them. I began working with other dealerships, all of who commented on how they “really got” me. Their inquiry showed up on my credit report yet I still have yet to see anything from it. I ended up finding a dealership that worked their butt off to get me into a car I wanted and fix their mistake but have still heard nothing from them. They treated me like I was not worth their time, like I was dumb, and that I needed a man to take care of me. I will be going forward to making a formal complaint with the necessary people. They will do what it takes to sell a car, including lying and making false promises. Then when you call them out on it and hold them accountable they just avoid you. I had previously sent a former coworker there and my partner was going to buy his new car there. Now I will make sure to warn everyone about their practice and treatment of customers. I’m grateful for the dealership I ended up at and both my partner and I got into cars we wanted. Yes, the APR and monthly payments are a bit higher than I want it to be but they treated me like a human being and, because of this, were able to sell two cars. Be warned, Toyota of Gladstone does not care about their customers. Their sales reps are friendly enough and this actually seems to be an issue you management. If you want to be belittled this is the place to go. If you want someone to be compassionate and personable look elsewhere. More
by NoviceNotions
March 18, 2019
Best experience of buying a new Van!!! Emileigh is by far the best sales person I ever met. I went to the dealership to compare the prices with other dealerships not to buy the same day but Emileigh is by far the best sales person I ever met. I went to the dealership to compare the prices with other dealerships not to buy the same day but Emileign service was outstanding so I decided to take the car with me the same day. It’s the best car which I’m grateful for!!! I highly recommend Her and the other salesman Gavin for their patience and friendly experience and great professionalism. More
by Mahi
Employees Worked With
Emileigh Coen, Gavin Mulkey
March 18, 2019
2019 Toyota Costco program is great way to buy a car, you and Kristin were both very helpful throughout the car buying experience. Kristin took care of my wife an Costco program is great way to buy a car, you and Kristin were both very helpful throughout the car buying experience. Kristin took care of my wife and I through the entire process and was excellent to work with. She even went beyond our expectations. I would work with your team again in a car purchase. The only issue I had is I wish I would of been told about the extended warranty program before going to finance because that does add to the total price of the car if you choose to accept it. More
by Lily19
March 16, 2019
Great Visit I would definitely recommend this dealership to anyone and use for future purchases. Great communication and customer service. Thanks for your help! I would definitely recommend this dealership to anyone and use for future purchases. Great communication and customer service. Thanks for your help! Great experience and quick response from Erik. More
by Mobo333
Employees Worked With
Eric Kalik
March 16, 2019
Wonderful Experience and Got the Perfect Car After a horrible experience at Toyota Vancouver, we were so happy to be working with Eric. He helped us get the exact model we were looking for transf After a horrible experience at Toyota Vancouver, we were so happy to be working with Eric. He helped us get the exact model we were looking for transferred from another dealer, and helped us through the process of buying our first new car. We were also pleased that Jeremy worked with us to beat our bank's loan rate, allowing us to finance through Toyota. We were glad that everybody was helpful even at 10pm, as we came in later in the evening. More
by Mramirez
Employees Worked With
Eric Kalik, Jeremy Ovalle
March 16, 2019
Never expected buying a new car could be so pleasant My wife and I put off buying a new car for months dreading the prospect. We finally couldn’t wait any longer we went to Gladstone Toyota and met Krist My wife and I put off buying a new car for months dreading the prospect. We finally couldn’t wait any longer we went to Gladstone Toyota and met Kristin DeMars. She quickly reversed our preconceived ideas of the car buying process by listening and providing the information we needed. When we needed to leave for the day we were able to set an appointment for later that week and finished our car buying feeling well served and excited about our purchase. More
by Julie and Gary
Employees Worked With
March 16, 2019
Used Vehicle Purchase I'm not a big review writing guy, but feel compelled to share a little bit about my experience at Gladstone Toyota. I found vehicle online and contac I'm not a big review writing guy, but feel compelled to share a little bit about my experience at Gladstone Toyota. I found vehicle online and contacted the general email with an inquiry. I received an immediate response from Jamie Wheeler Semrad which was phrased in a non-pushy way. She gave me a few more details on the car and mentioned I could come in anytime. I ended up coming in on a different day than schedule and she was extremely accommodating. We looked at the car, took it for a drive, discussed price a bit and I continued my search at a few other dealers. I had asked Jamie to text me their best price on car which she did almost immediately. I appreciated her comment about their aggressive pricing up front vs. haggling on the back end. I am a research guy and this particular car was $1k under anything comparable...which is why I went there in the first place. They worked with me a little on pricing and I ended up purchasing the vehicle. She was very easy to work with and I would say the same for the finance guy Vic. They are both very nice, easy going, and quite pleasant to deal with. These guys do some serious volume in sales, but I didn't feel like I was just another sale. I would definitely recommend this place to family and friends. More
by Bjorn
Employees Worked With
Vic Meese, Jamie Wheeler-Semrad
March 16, 2019
Excellent Customer Service Gladstone Toyota is the place to go when looking to get a new ride. We have been working with the team for over 10 years. They really take care of you Gladstone Toyota is the place to go when looking to get a new ride. We have been working with the team for over 10 years. They really take care of you and your needs without being pushy. The whole team including the service department is always a pleasure to work with. Kenny Kazam has been our salesman for the last few rides. Hes a very nice man. Overall Gladstone Toyota is highly recommended ????? More
by Happy Couple
