Toyota of Gladstone

Used car purchase Flew in from Montana to buy a low mileage used car. In addition to carfax and photos, I relied heavily on their representitive, Carl Chestnut, to accu Flew in from Montana to buy a low mileage used car. In addition to carfax and photos, I relied heavily on their representitive, Carl Chestnut, to accurately describe the car's condition over the phone. Turns out the car was every bit as clean and "cherry" as he told me and the purchase process was straightforward and pleasant. More

Gladstone Toyota All the staff at Gladstone Toyota was very helpful and informative. There was absolutely no pushing to buy the Tacoma that we couldn’t afford. We were All the staff at Gladstone Toyota was very helpful and informative. There was absolutely no pushing to buy the Tacoma that we couldn’t afford. We were given different options to see what we could afford. We ended up not getting the original truck we wanted. But got a comparable one for a price we can afford. More

Least favorite thing to do was made a little easier. Purchasing a vehicle is one of my least favorite things to do because of the way most dealerships approach the process, but Emileigh was very consider Purchasing a vehicle is one of my least favorite things to do because of the way most dealerships approach the process, but Emileigh was very considerate of our time and the fact that "things happen in life", she followed up after our first visit but not to the point that I felt harassed, and she LISTENED, from our very first visit. She knew that I wasn't fond of the color of the car that we were looking at, and when I decided that I wasn't going to buy because of the color, she wasn't surprised, instead, she understood. In concussion I feel that Emileigh did an outstanding job and Gladstone Toyota was represented well by her professional approach. More

Satisfying Outcome My husband and I have auto-shopped many times - a task that often leaves us feeling stressed. Thankfully the Toyota of Gladstone dealership exceeded o My husband and I have auto-shopped many times - a task that often leaves us feeling stressed. Thankfully the Toyota of Gladstone dealership exceeded our expectations. Adam, our sales person, listened to our wants and needs, did not apply undue pressure to purchase, and was very helpful during the entire buying process. We shortly developed trust in him. Vince, the manager, was personable and professional, as was Jeremy the finance guru. All three represented the interests of the dealership and the customer so that the outcome proved successful. We now boast that we are proud owners of a pretty darn nice Toyota Tacoma. Thank you, Adam, Vince and Jeremy! More

Perfect I purchased several vehicles in the past and this by far was the best experience in doing so. Our sales person Emileigh was super friendly, profes I purchased several vehicles in the past and this by far was the best experience in doing so. Our sales person Emileigh was super friendly, professional, worked in our behalf to make the experience stress and pressure free and definately displayed 100% customer service! I would definately recommend Gladestone Toyota and Emileigh to anyone interested in purchasing a new vehicle. Thank you!! More

Excellent Dealership From start to finish, and throughout all departments that we dealt with at the Toyota of Gladstone location, our experience with buying our new car th From start to finish, and throughout all departments that we dealt with at the Toyota of Gladstone location, our experience with buying our new car through this place was stellar. Sou Chao was our sales representative, and he could not have been more accommodating. I would definitely recommend this dealership to anyone who wants to buy a new or used vehicle. More

Great experience Honest communication, thoroughly detailed, GREAT price. Will definitely recommend this dealership to friends looking to purchase in the future. Emilie Honest communication, thoroughly detailed, GREAT price. Will definitely recommend this dealership to friends looking to purchase in the future. Emiliegh was especially helpful throughout the entire process! More

Beyond great service Jamie Wheeler-Semrad provided excellent service that was prompt and efficient from start to finish. Jamie even came to work on her day off to make su Jamie Wheeler-Semrad provided excellent service that was prompt and efficient from start to finish. Jamie even came to work on her day off to make sure that I could pick up my car on the day that worked best for me and my family. Jamie was always patient and polite even though I had an unusual request that created unexpected challenges. Bryan Dowd was also a helpful and efficient finance manager who finalized all details that I needed help with to make sure that I walked away the car I needed. More

"Quick and.... done!!!" Bought the car thru. Costco Auto program, and introduced to this dealer. Jamie was the contact person I met.... she is nice and very helpful. a Bought the car thru. Costco Auto program, and introduced to this dealer. Jamie was the contact person I met.... she is nice and very helpful. and the fastest ever.. buying a car for me!! Quick, no hassle.... and I am happy with it! More

CA Resident Travels to Oregon to Purchase 4Runner Recently I purchased a 2019 Toyota 4Runner Off Road Premium from Toyota of Gladstone in Oregon. To sum things up, my experience there was fantastic Recently I purchased a 2019 Toyota 4Runner Off Road Premium from Toyota of Gladstone in Oregon. To sum things up, my experience there was fantastic and well beyond my expectations. The team I worked with consisted of Jamie Wheeler-Semrad, Charity Graff and Bryan Dowd. My first contact with the dealership was via e-mail with Jamie. From the very first moment she was warm, caring and patient with all my question....and I had a lot. I knew this purchase was a bit more complicated than most as I’m a CA resident buying out of state where issues such as CA & OR taxation, CA DMV registration, CA emission compliance and etc had to be dealt with and Jamie handled them all in a warm, caring, patient and knowledgeable way without any issues at all. The other complication is that I wanted the 4Runner set up in a particular way and she handled all of that in the same way which made the entire process so easy for me. I truly believe her motivation was that she simply wanted me to be happy with the vehicle and have a great buying experience at Gladstone of Toyota. Jamie, I can't thank you enough for being such a kind person and helping me get the truck of my dreams!! While working out all the details I also spoke with Charity Graff. She too was so helpful and nice which made things so easy. Actually, I think it's the culture at Gladstone of Toyota to be so helpful and nice....what a difference it makes! On “car buying day” I flew up to Portland and was greeted at the airport by Jamie. Once at the dealership she walked me through the entire process which turned out to be so easy and stress-free….and actually fun! One thing on the 4Runner I don’t like is the “chirp” sound that occurs when locking / unlocking the doors. After researching this on the internet I found out that it could be eliminated but I was also warned that only a tech (or someone with the correct software) could do it and apparently it doesn’t come cheap to have done. So I asked Jamie about this. Without any hesitation she takes me to the service department and we talk with the service writer. Next thing I know it's all taken care of......and get this…..no charge!! For the next step I was greeted by Bryan Dowd of the finance dept and he walked me through the entire finance process and explained all the warranty, extended warranty and other items available for my new 4Runner. No hard sale or scare tactics like I’ve experienced in the past. He was a delight to work with and we talked a long time about family, traveling and life. After his explanations I went with all his recommendations which I’m quite pleased with. Now it’s just the drive home in my new 4Runner…..I love it!!! I want to thank each of you for such a wonderful car buying experience and treating me so wonderfully!!! More