Toyota of Gladstone

Our goal was to purchase a new Prius, hassle fee within a week. I found it very easy to setup a deal on-line with Gladstone and then even easier to finalize purchase and take delivery of the car. I would re week. I found it very easy to setup a deal on-line with Gladstone and then even easier to finalize purchase and take delivery of the car. I would recommend this dealership. All involved seemed more interested in making sure we were happy with the car rather than pushing a deal. More

The buying experience with Gladstone Toyota and with Seth Dustin went very smoothly. We worked together via email and the phone to negotiate the deal for the 4Runner that met our specs, which wasn't easy co Dustin went very smoothly. We worked together via email and the phone to negotiate the deal for the 4Runner that met our specs, which wasn't easy considering we wanted a model with 3rd row seating. Seth was very responsive and helped us thru the process at a decent price. Once the 4Runner was delivered, the Gladstone staff efficiently and effectively closed the transaction without any funny business which was appreciated. More

Jay Tuffli from Toyota of Gladstone was exceptional! Our initial contact was through the Costco Online program. He was speedy with replying to our online request and very thorough with taking the informati initial contact was through the Costco Online program. He was speedy with replying to our online request and very thorough with taking the information that we gave him and finding the right car for us. Jay never seemed to get frustrated when we would ask for more information or to go look at the cars "again". Initially, we just went to Toyota of Gladstone to "look", but Jay was able to give us an extrememly fair trade-in value for our car. He also did a little leg-work to have the Rav4 that we wanted shipped to his dealership since he didn't have one in stock. Our car was delivered within just a few days. It was in pristine condition upon delivery. Although Jay was out of town on the day we picked it up, he had everything ready, including the Cargo Mat and touch-up paint that we requested. He had Seth Dustin go over the delivery worksheet with us and Seth was also exceptional with his patience with questions and his thoroughness with explaining the features of the vehicle. Both Jay and Seth made us feel that we were the only customers in the showroom. Although our home is only 1.5 miles away from a local Toyota dealership, we would be willing to make the 45 minute drive to the Gladstone Dealership again because of the truly exceptional customer service that we received from Jay and the rest of the crew at Gladstone Toyota. Jay's friendly, non-pressured approach to selling vehicles is highly respected and these days it seems hard to come by such wonderful customer service. We will be happy to recommend him to others so that they may have the same auto purchasing experience that we had. We love our new RAV4, too!!! More

I just bought a new 2010 Toyota Tundra from Duy Dang at Toyota Gladstone. He was very professional, friendly, and very enthusiastic. Duy Dang helped us find the car we wanted with reasonable price at no ti Toyota Gladstone. He was very professional, friendly, and very enthusiastic. Duy Dang helped us find the car we wanted with reasonable price at no time. We end up bought the car within few hours. More

I recently bought a 2010 new Toyota Camry from Duy Dang at Toyota Gladstone. Our friend referred us to him. He was very professional, hassle-free and communicated to us very well through Vietnamese. Our cr at Toyota Gladstone. Our friend referred us to him. He was very professional, hassle-free and communicated to us very well through Vietnamese. Our credit was not up to par, but Duy Dang was able to help us get the car. More

My wife and I found a particular 2011 Sienna that we liked and negotiated with Jay Tuffli over email. He was very quick with his best price, and I eventually put a $500 credit card deposit on the car. I liked and negotiated with Jay Tuffli over email. He was very quick with his best price, and I eventually put a $500 credit card deposit on the car. I asked about extra fees, and Jay told me there were only about $90 in fees for the temporary license and something else I can't remember. I was a bit nervous that there would be extra fees or that there would be some sales shenanigans. When we drove down from Seattle, WA to the dealership in Gladstone, OR, Jay was very friendly and there were, indeed, no extra fees. We came in, looked at it, test drove it, and did all the paperwork in about 2 hours, which was great. We liked Jay a lot and would highly recommend him. Two things to note: 1. The car had no floor mats, and my wife thought it was a bit chintzy given how much a Sienna XLE AWD costs (ie, a lot). Jay was able to convince his GM to send us floor mats after we had already left, with my wife grumbling about floor mats. That really put Jay over the top as far as customer service, and we appreciate that. 2. The finance guy in the back room tried very hard to sell us extra warranties and add-ons. We thought he crossed the line by "throwing in" a 2-year/25k mile maintenance package. He made it sound like you had to buy the warranty to get it, but it was a freebie Toyota incentive at the time. After we said no multiple times, he relented and said the maintenance package was free and we'd get it anyways. We didn't like that at all. Toyota is already trying to repair its quality image, and we really didn't think we needed a hard sell to pay thousands extra in case it had issues 5-7 years down the line. Toyota dealers should say "we believe in our cars and don't think most people need the extra warranty, but it does provide peace of mind if you want that" and not do the stereotypical car dealer hard sell. This last point is why we gave a 4 for overall experience instead of a 5. More

Duy was great. The finance person 'David' had to stay late to get all the paperwork done and I know he wanted to go home but he stayed for as long as it took. It was a good experience. I still feel terri late to get all the paperwork done and I know he wanted to go home but he stayed for as long as it took. It was a good experience. I still feel terrible about the finance person that was going through all the work for me.... for that I am truly sorry because I didn't get out of the dealership until 9:30 ot 10:00 that night. Thank You. More

This was the first time my wife and I came to the Dealership because it is located far away from my home. We heard about this Dealership from words-of-mouth, from a friend. We came and had an excel Dealership because it is located far away from my home. We heard about this Dealership from words-of-mouth, from a friend. We came and had an excellent experience with this Dealership. The environment was very clean, bright and welcoming. The selections were great. The whole staff was very friendly. Especially, we were pleased with and grateful for the service and help from Duy Dang; in our opinion he is an excellent salesman. Ultimately, we received excellent price and promising services. We love this Dealership. More

By far the best new car buying experience, I have ever been involved with. At first, I was wary of the friendliness and help in looking at the cars. Before I finished, I realized that the people did car been involved with. At first, I was wary of the friendliness and help in looking at the cars. Before I finished, I realized that the people did care and wanted me to find the right car for me and not just any car. I just seemed like every step from selecting the right car, the right price, the right financing, and being ready to drive the car home was done professionally. People really cared. More

I got my new truck (Tacoma) and trade in my old car (Corolla) were less then 2 hours from the time I step in the door of Toyota Glastone. Jay Tuffli (Fleet Manager) & Allen Mezghiche (Certified Sales M (Corolla) were less then 2 hours from the time I step in the door of Toyota Glastone. Jay Tuffli (Fleet Manager) & Allen Mezghiche (Certified Sales Manager) had treat me well and do their best to get me the truck I wanted eventhough they had to go to Seatle to get. I got the truck with the best deal in town with the help of Jay & Allen. If I need to purchase a new car again I would love to deal with both genlement in the future and never hesitate to recommend anyone with this dealer for sure. Again, thank for all your help Jay, Seith, & Allen. More