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513 Reviews of Toyota of Gladstone - Service Center
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December 15, 2023
"Sent the following to the Service Director on Nov 29th: On Nov 22nd at 9:30am I arrived at your dealership for my first oil change. My mileage was 4788 and I was informed by my service advisor, Jacks 29th: On Nov 22nd at 9:30am I arrived at your dealership for my first oil change. My mileage was 4788 and I was informed by my service advisor, Jackson Tran, that Toyota’s Care Plan oil change is at 10K miles. I informed Jackson that I was told differently by another dealership but regardless I wanted my oil changed and that I would pay out of pocket. Jackson said he could service my truck under the 10k service which would include an oil change. I agreed to his offer even though I was more than willing to pay for the oil change. The service took a little more than an hour and I drove my truck home. The next day I pulled my truck out of my garage and noticed a drop of oil on the floor. Not a puddle, just one drop so I pulled back in to my garage on my wife’s side to inspect my truck. The first thing I noticed is the oil on my cross frame by the oil drain plug, and the oil filter housing that was still covered with oil. Both of these areas should have been cleaned at the dealership as part of the service. Next there are 2 Plug Hole Drain covers, part # 90950-01A24, that were crushed during the service due to improper location of the hydraulic lift mount. Toyota has a Tech Tip bulletin regarding the proper placement of such lifting point to avoid this damage. Finally, the lifting points on the rear of the frame were incorrect, not spanning the entire width of the Frame rail put undue stress on the interior frame rail resulting in bending the frame. I sent a text to my Service Advisor only asking for replacement of 2 Plug Hole Drains, a $3.00 part, - CRICKETS. I am writing this long email to give you a head’s up as to what is going on in your service department and to request replacement of my Drain Plug Covers. Later that day I receive a response from the Service Director Carrie Colton. He apologized for the service event and offered to replace my plug hole drains and provide a free oil change certificate. At the time I was impressed with Mr. Coltons quick response, however it is now Dec 14th and I still do not have my drain hole plugs. I can only assume that Mr. Colton delegated the task to ship the parts and his staff failed to follow his instructions. More
by helzer61
Employees Worked With
Jackson, Carrie Colton
October 26, 2023
Toyota dealership was fast and efficient. John and Eric had good personalities. Very helpful. Will be back when the time comes. John and Eric had good personalities. Very helpful. Will be back when the time comes. More
by gdmorrison1952
Employees Worked With
Other Employees :
Eric Kalik, David Chae
May 27, 2023
I was told my Toyota Camry needed a wheel alignment. I took my car to Les Schwab and they said my alignment was just fine. I don’t know who I can trust anymore. I think you guys of Gladstone are trying I took my car to Les Schwab and they said my alignment was just fine. I don’t know who I can trust anymore. I think you guys of Gladstone are trying to scam people out of their harder money by saying they need some thing they don’t. More
by Sly176
May 22, 2023
I wanted my oil changed! !2hrs later had to find out where my truck was...Was told they rotated the tires only.......The recite was not in my name but my husbands who has noth !2hrs later had to find out where my truck was...Was told they rotated the tires only.......The recite was not in my name but my husbands who has nothing to do with the truck I asked them to change that they did not....So no oil change 2 hrs later..I am not very satisfied with Toyota at all!!!!!!!!And I had a appointment early in the morning. What a joke....... More
by pat ruffing
May 17, 2023
Updated review: Kerry, Service Mgr called me and we discussed the issues we were having. He was kind, helpful, and asked what he could do to make us happy. While we've already moved on to another rep discussed the issues we were having. He was kind, helpful, and asked what he could do to make us happy. While we've already moved on to another repair shop, I really appreciated his call and wanting to hear about our experience. The dialogue below was our experience this May, 2023. The updated rating is based on our experience with the shop back in January, 2023. The "average" rating for quality of work is specifically because the work they completed for $1200 in January didn't fix the problem. However, I would try this place again. Not sure what's going on with this service department. Been coming here for years, but very unhappy with their service and communication. Had $1200 worth of work done 3 months ago, but car continued to experience same issues. Brought it back and this time they said it needed a new transmission. While the camry is 20 years old, it only had 100,000 miles on it. The cost = $5400. They said they couldn't give me a printout of the tests that were run because they were trying to hurry since we were waiting. Heather said she would send me the printout so I could determine if I wanted to pore more money in to the car. never got the printout, called and emailed; left several messages for Heather and for the service manager. No response to any of them. Was planning on purchasing a new car, but don't want to buy when the service department is lacking. Taking our business somewhere else. More
by smithinslee
February 13, 2023
I have been coming to this dealership for years and was proud to buy a RAV4 Hybrid from them. I dropped off my RAV4 for a 30k mile service. The service advisor was vague about what needed to be done but on proud to buy a RAV4 Hybrid from them. I dropped off my RAV4 for a 30k mile service. The service advisor was vague about what needed to be done but only said that it was a big service. I told them to do what was necessary. I ended up waiting over 4 hours. No one updated or contacted me about the status of my car. I had to track down another associate to finally check me out. I was not given any pricing at the check-in but the final cost was over $1300 for a routine maintenance. There was a lack of transparency about the process. Emailed the manager and could not get a response... More
by BrianC35
Employees Worked With
Jody Chase
January 25, 2023
Excellent transaction all around! This is our second car purchased here and they make it easy. Highly recommend Wendal as a sales person-knowledgeable, kind and not pushy! This is our second car purchased here and they make it easy. Highly recommend Wendal as a sales person-knowledgeable, kind and not pushy! More
by jill_dayton
December 23, 2022
Arrived 1:10 for my 1:15 "appointment" for oil change only. I texted at 2:55 "when will this be done?" 3:10 it was ready to go. 2 hours for a oil change and nothing else. This is crap. With an "appointme only. I texted at 2:55 "when will this be done?" 3:10 it was ready to go. 2 hours for a oil change and nothing else. This is crap. With an "appointment"! I bought my 4runner here and the sales dept is great. Service sucks. I won't be back for service. Gary Nixon More
by garnixon
Employees Worked With
August 22, 2022
Been waiting since my 12:30 appointment time for a simple 15,000 mile service. It is now 2 hours and 10 minutes later and still not ready. When I checked at 2:00 they had not begun to work on my car(!) Goi 15,000 mile service. It is now 2 hours and 10 minutes later and still not ready. When I checked at 2:00 they had not begun to work on my car(!) Going downhill?? Not the excellent service I’ve had in the past; far from it!! More
by Suestad
Employees Worked With
