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Toyota of Hackensack

Hackensack, NJ

4.5
4,002 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,002 reviews

September 18, 2022

The service is astounding! Friendly, professional, really excellent! The prices are out of control. So, I go every 75k miles or so (something a a Prius driver can say) for a fu More

by SGLICKSMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service people are great
September 18, 2022

Everybody was very professional and courteous it was a delight dealing with your phone Staff and they called back soon as the car was ready punctual and they did a great job! More

by Kevin M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory Wesner, Mary Green
September 18, 2022

It’s clean, staff are efficient and friendly. Also tolerate silly questions. It’s not the chore it could be. More

by Niall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember.
September 17, 2022

I truly liked this dealership. Miriam was an excellent salesperson and I would definitely refer her and the Toyota of Hackensack dealership to someone looking for a Toyota. Micha More

by Pat De
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael (finance dept.), Miriam Shanken
Jul 20, 2023 -

Pat De responded

Would like to tweek my review. Its was months later did I realize my car didn't have sn inspection sticker. I never even noticed but then how could it be sold w no sticker at all? After reach out to the dealership, they said I can just go the NJMV n get an inspection sticker. Seriously, first a car should not be allowed to leave the dealership without the inspection sticker n secondly with the amount of money customers spend on there vehicles having the car inspected w a valid sticker should not even be an issue. Its a bit of an insult that this is something they don't do. WOW sad doesn't say enough. Kind of disgraceful!

Jul 20, 2023 -

Toyota of Hackensack responded

Hi Pat, when you received your plates and registration there was a note stating that you needed to have inspection done within a 7 day window. Prior to your plates and registration arriving, the temporary registration provided by the dealership allows you to drive for up to 30 days without a inspection sticker. This is why the note to have the vehicle inspected is included with the registration/plates that are provided to customers. Inspections can be done at any authorized NJ DMV Inspection station.

September 17, 2022

Staff is amazing cars are reliable, ana mayers was a great help. Steve Escobar knew what i was looking for. I highly recommend coming to this dealership. Super friendly. I will recommend anyone who is l More

by Naushadbaldeo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Escobar
September 17, 2022

The reason i rate triste beacuse i spent 300. 00 and they didnt fix my car More

by Ignición moncion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2022

She was very helpful from beginning the conversation about to trade my car and very kind person More

by TONY4EVER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
September 16, 2022

My experience at the dealership was excellent! from the very first day I call inquiring about the tundra the young lady I dealt with was extremely kind, she later transfer me to a sales rep but th More

by johncraig0426
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Burden
September 16, 2022

Ana was supportive & made my first time vehicle purchase a smooth process. Love Hackensack Toyota & love Ana More

by mo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2022

Pretty good. She help me the best she can. Explain everything the way you understand More

by RHICA_BALINGIT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
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