Toyota of Hackensack

I had a great experience buying a new RAV4 Prime. The service was excellent from beginning to end. The car, which is selling above sticker price at many dealerships, was sold at sticker. Communication service was excellent from beginning to end. The car, which is selling above sticker price at many dealerships, was sold at sticker. Communication was timely, no trying to sell me on things I didn’t want, and the paperwork was ready by the time I went to pick up the car. More

Disappointed waited over an hour to be called for service. Had an appointment at 1:15 no seen until almost 2:30. Called me by my wrong name. Was alarmed to know that valet told me he was not vaccinat service. Had an appointment at 1:15 no seen until almost 2:30. Called me by my wrong name. Was alarmed to know that valet told me he was not vaccinated but was not wearing a mask. More

Susana it’s very nice lady she help you a lot splend to you what your car need , very good service from people on the service area !! you what your car need , very good service from people on the service area !! More

I consider my family as part of Toyota’s family. We have three brands of Toyota in the family and so far no issues at all. We needed a third car, but we never intended to buy one that day. Coming back hom three brands of Toyota in the family and so far no issues at all. We needed a third car, but we never intended to buy one that day. Coming back home with car tells a lot about your marketing personnel. More

Very disappointed. Replaced driver side fender liner. The part was overpriced more than $65. I have the price comparison from another online part seller for the same product number. The fender liner, wheel o part was overpriced more than $65. I have the price comparison from another online part seller for the same product number. The fender liner, wheel opening pad and clips/screws cost a total of $114.02 whereas Toyota of Hackensack charged $ 183.89, and that was after negotiating with the Service Manager Paul. The original quote was $347 (I guess parts $190 +labor $ 157). Service was shabby and a 30 min job was assessed a labor charge of 1 hour ($144.11). The handover of vehicle was nothing short of humiliation. Why? Because I questioned the overpriced part and service charge? I heard one of the mechanics curse the F word as he handed the documents and left the Service Managers desk. It took 30 mins to get the vehicle out of the dealership though it was ready to go. And it took only 30 mins because I kept walking to the Service Managers desk. Checked in at 2:10 pm. Promised returning time: 3:45 pm. Car was ready at 4:15 pm. Delivered at 4:45 pm after walking to the service managers desk 3 times. Upon receiving the vehicle, notice that the hood was not shut properly. I could clearly see the cracked open hood from a distance but the delivery guy never noticed it. If the mechanic did not care then why would he? Imagine if I had driven the car on a highway at 75 mph with the hood not closed shut? I opened the hood to see the prop rod totally out of place and the hood clamps seemed hammered. Clear sign that the mechanic had shut the hood multiple times incorrectly and jammed both the prop rod and hood clamp. Did he ever care to see if the prop rod was in place before jamming down the hood? Went looking for the Service Manager, nowhere to be found. Walked straight into the service area and another mechanic offered to help to release the hood clamp and he successfully shut the hood. I had no hood closing problems prior to this incident. I guess the mechanic whoever serviced the car jammed the hood so many times in anger that the clamp was out of place. And to top it all, the service mechanic returned the car with broken fender liner clip, the very clip he installed 30 mins ago. There are no words to explain that nastiness. More

Easy to schedule and everything worked out with my car. I was there for my 5.000 miles service. The seating area was good too. was there for my 5.000 miles service. The seating area was good too. More

I know Frank Holtham for nearly 30 years. He is the owner. I got a great deal on the 2021 Avalon Hybrid i bought and the management office gave me nearly what i wanted for my trade in. Our family has b owner. I got a great deal on the 2021 Avalon Hybrid i bought and the management office gave me nearly what i wanted for my trade in. Our family has bought 5 cars at Toyota of Hackensack over the years and they are great cars. I was very happy with the 2 camry's i bought since 2011 and 2018 and i really like my new Avalon. The staff is very nice and helpful if you have a problem with anything. Jay Rim the sales manager is very helpful and spends time with you on the phone and in person. More

Excellent service and excellent workers they help you a lot to buy a car I'm very happy with Toyota dealear in Hackensack Jamil bwas helping very good lot to buy a car I'm very happy with Toyota dealear in Hackensack Jamil bwas helping very good More

Great people to work with. Melissa did a fantastic job every step of the way. Very knowledgeable and professional. She is a true pleasure to work with. Couldn't have been more happy with the way they ha every step of the way. Very knowledgeable and professional. She is a true pleasure to work with. Couldn't have been more happy with the way they handled all aspects of my new Highlander purchase. Thank you. More

Good service for my car Thank you for my servicesThe Good service for my car Thank you for my services The problem was Resolved Thanks again I don’t have more to ask I see you soon ha Good service for my car Thank you for my services The problem was Resolved Thanks again I don’t have more to ask I see you soon ha More