Toyota of Hackensack

I was very satisfied with the salesman, he was very knowledgeable & friendly. He got me a very good deal. I will definitely recommend Toyota to my friends & family knowledgeable & friendly. He got me a very good deal. I will definitely recommend Toyota to my friends & family More

On 03/20/21, I bought a 2016 Buick Encore VIN: KL4CJGSB8GB748750 from Toyota of Hackensack.  On 03/22/21, I brought the car to a Buick service department in Queens for a Multi-Point Check / DT Eng KL4CJGSB8GB748750 from Toyota of Hackensack.  On 03/22/21, I brought the car to a Buick service department in Queens for a Multi-Point Check / DT Engine Diagnostic Test.  There were problems (e.g.  crack on oil pan near drain plug; an after market drain plug (i.e., bolt) had been previously installed, throttle body service, coolant flush, engine air filter, lug nuts missing caps / cracked when new tires rotated, excessive rust around the wheels (as if car had been sitting in water). The oil light indicator was on at 35%.  The Carfax did not accurately reflect the car history. After Buick service department's Multi-Point Check / Diagnostic Test, I immediately drove back to Toyota of Hackensack to unwind the deal.  My original salesperson at Toyota, Melissa Louissant asked me if Toyota were to repair the problems would I still be interested in the car.  I responded "no." I am forever grateful to the Buick service department in Queens.  I was able to unwind the deal with Toyota of Hackensack, due to Buick's service technician's sharp eye to see the hairline crack in the oil pan & for noticing the missing & cracked lug nuts, excessive interior rust on the wheels well. Melissa Louissant was dismissive & unprofessional during the sale process; and much more so when I returned the car; as I sat in the chair making telephone calls to the bank to cancel checks of my downpayment and the insurance agent to void the insurance policy, Melissa had the audacity to come over to me and tell me "you can leave now."  I kindly replied that I couldn't leave without something stating the deal had been cancelled.  She stated there wasn't anything to give me that I had to wait for the VIN to be cancelled & to expect an email from finance.  I insisted I couldn't leave without something.  After conferring with finance, she asked for my documents, finance wrote "VOID" dated & signed the front page of all documents. This shows their lack of integrity. So relieved that I was able to unwind the deal! More

I came to Toyota of Hackensack because of all the excellent reviews I found online. Figured this dealership had a good reputation so this was where I wanted to purchase my new Toyota. All I can say i excellent reviews I found online. Figured this dealership had a good reputation so this was where I wanted to purchase my new Toyota. All I can say is the reviews were completely accurate! Upon arrival I was immediately greeted. Ana Mayers worked with me to put together my new 4Runner build. She did not try and sell me something I didn't want; instead she worked toward understanding exactly what options and color I wanted. She then outlined what the next steps are and what the expected timeline for receiving my new vehicle would be. Ana kept me updated throughout the build wait time. When the vehicle arrived at the dealership she worked with me to prepare the necessary documents for finalizing the purchase remotely via text and email. When it was time to pick up my new vehicle I was nearly in and out within an hour. I can't say enough about the team at Toyota of Hackensack. From the sales team to the finance team, it was truly a pleasant buying experience and I especially appreciated everyone's professionalism and dedication to meeting the customer's demands. I would strongly recommend this dealership to any of my friends or family members. More

You know you will get great service and the job will be done right when you bring your car in here. Drew at the service center took great care of us. He answered all our questions and was very helpful. done right when you bring your car in here. Drew at the service center took great care of us. He answered all our questions and was very helpful. More

Had a very good experience. No issues, CoVid protocols were followed and I was able to leave with a car and price I was happy with. were followed and I was able to leave with a car and price I was happy with. More

Very professional staff, good care and accommodating Answered questions and able to understand the needs and work to the best for clients satisfaction. Thank you Answered questions and able to understand the needs and work to the best for clients satisfaction. Thank you More

We purchased a RAV4 with Ana Mayers' help. She was very nice, friendly, and helpful throughout the whole process. We highly recommend her! Thank you! nice, friendly, and helpful throughout the whole process. We highly recommend her! Thank you! More