Toyota of Hackensack

Awesome Service Team! You all made getting service Safe & Easy. Loved the odor & contaminants treatment applied to my cars AC system!!! Glad I remembered to schedule a wash You all made getting service Safe & Easy. Loved the odor & contaminants treatment applied to my cars AC system!!! Glad I remembered to schedule a wash! More

Service asked for, service received. Customer happy. Service asked for, service received. Keep up the good work. I will return for service in the future.. I found the facility clean and friendly. Service asked for, service received. Keep up the good work. I will return for service in the future.. I found the facility clean and friendly. More

Hassle free experience. Miriam and mike were great. Glad we chose Hackensack Toyota.we would definitely go back again. Thanks for a good pain free experience. we chose Hackensack Toyota.we would definitely go back again. Thanks for a good pain free experience. More

Very pleased with the vehicle however my experience with purchase itself less so. I asked for the ‘No Payments for 90 Days’ however when the contract was created they did not apply it. Granted I signed the purchase itself less so. I asked for the ‘No Payments for 90 Days’ however when the contract was created they did not apply it. Granted I signed the documents where it provided the first payment information, I didn’t think it was something I would have to call attention to and with all the signatures required with financing, I easily overlooked it. Also, despite being listed as coming with the purchase, I didn’t realize until I was halfway home (25 miles) did I realize the fuel tank was a quarter full. I left messages with the Sales office on both issues, no response. More

Refuse to talk to customers. I wish I could leave no stars. Let me start of with this. I purchased my vehicle almost 2 months ago. My previous loan still has not been paid off. My I wish I could leave no stars. Let me start of with this. I purchased my vehicle almost 2 months ago. My previous loan still has not been paid off. My credit has been hit for a late payment already and now my bank is calling me saying they're going to repo a car that I already traded in. I called my new Lien holder to find out if they sent the pay off. They informed me they already sent a check to Toyota of Hackensack. When I call my old Lien Holder, they inform me that Toyota never called them to get a 10 day payoff. So now they're just taking money. Also, when I try to call to get any information, the salesmen "Johnathan" rejects my calls and tells me to talk to management, that it's not his problem. When I try to call management, they reject my call and send me straight to voicemail. My new Lien holder, old Lien holder and myself have been calling them everyday and leaving them voicemails and emails and they have still yet to reply to any of them. We call them everyday, so there's no reason someone can't answer the phone, from 3 different callers. At purchase I did tell them I had the title to the vehicle but after I let them know that I couldn't find it and I was informed by the salesperson, Johnathan, that they would help cover it for me. I reached out to them a few days after asking for an update. No answer. Then I hear from them after my credit is hit for a late payment that they aren't going to help me. I told them that if they would have told me that from the beginning I would have covered it, not til a few weeks after when my credit was affected. Also on the day I went to purchase the vehicle, I had an appointment for 1pm. Everything was done online and was completed already. I only had to come in to sign paperwork. How was I the very last person, at 7pm, to leave. Note, I live over 2 hours away so it was a travel to get there. I saw people come in after me, test drive, purchase, and leave before me. Also Also, mask were still required at the time of purchase and they had their sales team, and management all walking around without masks on. I work in the automotive field myself and I would never treat a customer like this. Let alone leaving them in the dark for almost 2 months. I should have read the reviews before purchasing because I would have seen the non stop flow of 1 star reviews coming in, that should have been a red flag itself. More

Everybody is rude. Don't go there!!! I was discriminated against and overcharged. The worst service ever. I love Toyota but I regret that I chose them as a dealer. I will never go there I was discriminated against and overcharged. The worst service ever. I love Toyota but I regret that I chose them as a dealer. I will never go there. More

Excellent service by Melissa I must say Melissa was excellent. She was pleasant and was able to answer all of my questions. She was quick and gave me what I wanted. She told us to I must say Melissa was excellent. She was pleasant and was able to answer all of my questions. She was quick and gave me what I wanted. She told us to go home and get my car to trade in and when we got back everything was ready. I would recommend this dealership to anyone who is looking to buy a car. More

She was awesome very helpful. She made it incredibly easy and the transaction as smooth as possible. Hopefully sending some referrals if I get any. and the transaction as smooth as possible. Hopefully sending some referrals if I get any. More

seamless Check in was very easy. I was kept well informed. The checkout was seamless. All in all, this was a great automotive service experience, and similar t Check in was very easy. I was kept well informed. The checkout was seamless. All in all, this was a great automotive service experience, and similar to my past expriences. More