Toyota of Hackensack

Miriam was outstanding!! Very knowledgeable, friendly and kind. She helped me purchase my father a car and did an amazing job. Very attentive. I will definitely go to her for my next car! EMPLOYEE OF THE YEA kind. She helped me purchase my father a car and did an amazing job. Very attentive. I will definitely go to her for my next car! EMPLOYEE OF THE YEAR!!! More

No hassle deal,prompt responses for phone and text,she is on top of the deal ,it was a professional and pleasant experience.will rec on top of the deal ,it was a professional and pleasant experience.will rec More

My sales person was friendly and patient, this was a good experience some times buying a car is painful it took a while is my only complaint experience some times buying a car is painful it took a while is my only complaint More

Just purchased a car on 7/10/2020. Maria was exceptional from start to finish. She is a great asset to the Toyota family and would definitely recommend her to others. Experience with all who worked with us from start to finish. She is a great asset to the Toyota family and would definitely recommend her to others. Experience with all who worked with us was great. A++++. Thank you all for a smooth experience More

All around easy and good buying experience Very friendly dealership. Easy to negotiate. An employee named Ana helped me come to a great deal on my first car. She was super professional but also Very friendly dealership. Easy to negotiate. An employee named Ana helped me come to a great deal on my first car. She was super professional but also very understanding as far as a customer's point of view goes. Highly recommend coming here to anyone looking for a car, especially first time buyers. More

Hassle free experience. Miriam and mike were great. Glad we chose Hackensack Toyota.we would definitely go back again. Thanks for a good pain free experience. we chose Hackensack Toyota.we would definitely go back again. Thanks for a good pain free experience. More

Service asked for, service received. Customer happy. Service asked for, service received. Keep up the good work. I will return for service in the future.. I found the facility clean and friendly. Service asked for, service received. Keep up the good work. I will return for service in the future.. I found the facility clean and friendly. More

Very pleased with the vehicle however my experience with purchase itself less so. I asked for the ‘No Payments for 90 Days’ however when the contract was created they did not apply it. Granted I signed the purchase itself less so. I asked for the ‘No Payments for 90 Days’ however when the contract was created they did not apply it. Granted I signed the documents where it provided the first payment information, I didn’t think it was something I would have to call attention to and with all the signatures required with financing, I easily overlooked it. Also, despite being listed as coming with the purchase, I didn’t realize until I was halfway home (25 miles) did I realize the fuel tank was a quarter full. I left messages with the Sales office on both issues, no response. More

Awesome Service Team! You all made getting service Safe & Easy. Loved the odor & contaminants treatment applied to my cars AC system!!! Glad I remembered to schedule a wash You all made getting service Safe & Easy. Loved the odor & contaminants treatment applied to my cars AC system!!! Glad I remembered to schedule a wash! More

Refuse to talk to customers. I wish I could leave no stars. Let me start of with this. I purchased my vehicle almost 2 months ago. My previous loan still has not been paid off. My I wish I could leave no stars. Let me start of with this. I purchased my vehicle almost 2 months ago. My previous loan still has not been paid off. My credit has been hit for a late payment already and now my bank is calling me saying they're going to repo a car that I already traded in. I called my new Lien holder to find out if they sent the pay off. They informed me they already sent a check to Toyota of Hackensack. When I call my old Lien Holder, they inform me that Toyota never called them to get a 10 day payoff. So now they're just taking money. Also, when I try to call to get any information, the salesmen "Johnathan" rejects my calls and tells me to talk to management, that it's not his problem. When I try to call management, they reject my call and send me straight to voicemail. My new Lien holder, old Lien holder and myself have been calling them everyday and leaving them voicemails and emails and they have still yet to reply to any of them. We call them everyday, so there's no reason someone can't answer the phone, from 3 different callers. At purchase I did tell them I had the title to the vehicle but after I let them know that I couldn't find it and I was informed by the salesperson, Johnathan, that they would help cover it for me. I reached out to them a few days after asking for an update. No answer. Then I hear from them after my credit is hit for a late payment that they aren't going to help me. I told them that if they would have told me that from the beginning I would have covered it, not til a few weeks after when my credit was affected. Also on the day I went to purchase the vehicle, I had an appointment for 1pm. Everything was done online and was completed already. I only had to come in to sign paperwork. How was I the very last person, at 7pm, to leave. Note, I live over 2 hours away so it was a travel to get there. I saw people come in after me, test drive, purchase, and leave before me. Also Also, mask were still required at the time of purchase and they had their sales team, and management all walking around without masks on. I work in the automotive field myself and I would never treat a customer like this. Let alone leaving them in the dark for almost 2 months. I should have read the reviews before purchasing because I would have seen the non stop flow of 1 star reviews coming in, that should have been a red flag itself. More