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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,582 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,582 reviews

September 20, 2023

The dealership is good! But the waiting time of my 2key is almost 1year! They told me wait for the mail. But i never had a mail. I’m always keep calling the dealership for m More

by RONNMALLARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby luna
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Sep 21, 2023 -

Toyota of Hackensack responded

Thank you for your feedback. Maybe this was not made clear, but the dealership has nothing to do with the notices for your second key. That letter will come from Toyota Motor Sales stating to contact the dealership to have a second key made. There are thousands upon thousands of second keys that need to be made for customers across the nation. The letters will go out in waves across several months. Please be patient and stop contacting the dealership. The dealership cannot do anything until you receive your letter. We appreciate your patience in this matter

Helpful
September 19, 2023

You are exelent. Thank. I ma very happy for your attention. Thank al are for everything. More

by YULGAVIRIA1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with Ana was 5 Stars! We appreciate your business! Enjoy your new purchase!

Helpful
September 18, 2023

nice and approuchable there all smile at you you feel comportable any time you talk to them More

by MANUELB1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that the service department personnel were approachable during your service visit. Thank you for servicing with us! We appreciate your business!

Helpful
September 18, 2023

I had such a great experience with the sales representative, Abbey. She was knowledgeable with all my questions. She was patient and very helpful. I was so happy with her service that I refer More

by shechoez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abbey
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Sep 21, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with Abby was above and beyond your expectations! We appreciate your business! Enjoy your new purchase! Referrals are always welcome!

Helpful
September 17, 2023

Employees are attentive and helpful. Addressed all my concerns and provided clear responses to my lease end questions. More

by RUTHMROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANGEL ALVAREZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service department handled all your concerns and provided all the information you requested. Thank you for choosing us for service. We appreciate your business!

Helpful
September 15, 2023

I’m not sure what the type of tires they have been putting on my Toyota Prius. They have had to change it 4-5 times this year. Unacceptable especially since the Prius does not come with a spare tire. More

by SELINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who ever brings the tires in
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for leaving us feedback. If you had to change 4 tires this year, that doesn't seem out of the ordinary if they were worn down and needed replacing. Replacing worn tires is part of the regular maintenance of a vehicle. If this is the underlying issue, this is not a reason to leave negative feedback for the service department. If you had to change 4 SETS of tires, this points to some other issue going on with your vehicle. Even the lowest grade of tires would last longer than a couple of months. Did you have an alignment done when swapping the tires? Did you have the rims and suspension checked for any issues? Are you driving an excessive amount of mileage in a short time?

Helpful
September 14, 2023

The guy who helped me was very professional and attentive, the service did not take too long. More

by DTANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with service was both professional and respectful of your time! You probably meant to tag Paul Villacres in service who assisted you while you were here. We appreciate your business! Thank you for servicing with us!

Sep 23, 2023 -

DTANY responded

Yes I think he is Paul Villacres

Helpful 1
September 14, 2023

It’s illegal in NJ for a car dealership to profit of car registration and title fees. I was overcharged and I am entitled to a refund and no one is responding. The finance manager has been unhelpful More

by Admira
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
sales sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chayanne Pena, Michael Burden,
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Sep 21, 2023 -

Toyota of Hackensack responded

Thank you for your feedback. We checked with our DMV Clerk and on both your January and August purchase, you were charged exactly what we were charged for plates and registration. On what basis are you claiming that we overcharged you for DMV?

Sep 21, 2023 -

Admira responded

I got a refund in January for the overcharged price. I have the emails from Steve Escobar and my check was sent to me in the mail. Where is my refund for August? The receipt from the dmv is different than what’s on the contract. The numbers do not match. I sent Mike the documents showing the discrepancy. Mike doesn’t answer my calls or respond via email. Please mail me my refund.

Sep 21, 2023 -

Toyota of Hackensack responded

So the refund issued in January of this year was partly because, our documentation fee changed to $499.00 from $449.00. The website was showing as $449.00. Even though was a clear disclaimer on the bottom that is still displayed today: "Published price subject to change without notice to correct errors or omissions or in the event of inventory fluctuations." The fee printed on NJ registration does not includes dealertrack fees charged to every dealership for processing of plates and registration. As an example, similar to your purchase with a instate trade and transfer of plates: Registration Fee $4.50 Temp Fee $5.50 Title Fee $60.00 Trade in Title Fee $10.00 Lien Fee $25.00 ---------------------- Total $105.00 We issued the refund as a one-time courtesy. There is no refund due for motor vehicles/registration on your second purchase.

Sep 21, 2023 -

Admira responded

I received 2 refunds in January! One for the doc fee and the other was for the overcharge of registration because I transferred my plates. Now here in August, I didn’t transfer plates or trade in a vehicle. I should’ve been charged only $396.00 total but instead you charged me $610.79. These were my charges $401.50+11.85+$7.50+184.94. I’m due a refund of $209.79. You add on additional fees that were unwarranted and don’t disclose all info in person. You’re in the wrong just refund me my money. I was told that this time around things would be different. My mistake for believing your salesmen.It’s very sad because I need to purchase another vehicle for a family member but I learned my lesson and won’t be returning here for good no matter what story your salesmen cook up.

Sep 21, 2023 -

Toyota of Hackensack responded

"I should’ve been charged only $396.00 total but instead you charged me $610.79. These were my charges $401.50+11.85+$5+7.50+184.94. I’m due a refund of $209.79" That is incorrect. Here is your breakdown $401.49 (motor vehicle/title lien) $11.85 (NJCar Processing) $7.50 (Nj Tire Tax) $182.63 (NJ Supplemental Tax/Luxury Tax) (for reference: https://www.nj.gov/treasury/taxation/luxury.shtml) --------------------------------- Total $603.47 Hope this provide clarity. We appreciate your patience in this matter.  

Sep 21, 2023 -

Admira responded

I screenshotted your previous reply which showed $610.79 and now I see that it’s been edited to say $603.47. I’m disputing that the amount I was charged on the contract is different from my dmv receipt. You guys didn’t disclose a dealer trac fee. In addition my receipt from the NJ DMV including registration, title, and etc was $396. The DMV charged me $311 for registration alone.You guys charged me $401.50 for registration alone and then added on additional charges. It could be a $20 difference for all I care but it’s the principle that matters. Someone could’ve called me to walk through these charges but instead I get told to call the number on the back when there is no number on the back. That’s extremely unprofessional!

Helpful
September 13, 2023

Angel was Customer attentive; responsive; timely; caring; honest - the entire team interaction including Jay and Michael More

by WINETHSTEPHENS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANGEL ALVAREZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal in Finance (paperwork)
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Sep 22, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Angel and the entire team did their best to make sure your experience was the best it could possibly be. We appreciate your business! Enjoy your new RAV4!

Helpful
September 12, 2023

I had always taken my old Toyota for service at this dealership. Very good service and was never talked into any unnecesarry maintenance. So when it was time for a new car I approached them first. No ha More

by Ingedfg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
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