Toyota of Hackensack

Was average Loan officer service was very poor The gap insurance was added without asking or notifying me, but I caught it and canceled it insurance was added without asking or notifying me, but I caught it and canceled it More

operation is efficient, reliable, comfortable. I am confident that client facing staff knows their stuff and gives me accurate estimates I am confident that client facing staff knows their stuff and gives me accurate estimates More

very excellent service I have no complaints. I liked everything from the beginning. Thanks you for everything. Perfect service I liked everything from the beginning. Thanks you for everything. Perfect service More

Service was delivered in a timely and courteous manner. I was also impressed by the recommendations for future service visits. P. Bobb I was also impressed by the recommendations for future service visits. P. Bobb More

Excellent service, great patience to answer questions. Many vehicles to choose. Offers are very reasonable. Many vehicles to choose. Offers are very reasonable. More

I always feel treated respectfully by Paulo and others at the dealership. I felt very good about this trade-in. Buying this car is as much about buying it from this dealership as it is buying the Toyota bran the dealership. I felt very good about this trade-in. Buying this car is as much about buying it from this dealership as it is buying the Toyota brand. More

Always a pleasure to visit Toyota Hackensack for the past 6 years. Staff is always friendly, helpful and looking out for their customers. 6 years. Staff is always friendly, helpful and looking out for their customers. More

While the staff were friendly, no one seemed to know much about the vehicles. I did not encounter a single person who was able to answer my questions about features on the the car. I live in Manhattan and about the vehicles. I did not encounter a single person who was able to answer my questions about features on the the car. I live in Manhattan and have the opportunity to visit many Toyota dealerships within a short drive. So, before I chose to visit your dealership, I looked up the car I was interested in on your dealership's website to find out how many you had currently in stock. The website told me that 9 cars were in the "available inventory" list. However, when I arrived, the associate told me she was unsure if any were in stock or available. She seemed to need to pull some strings to get us the opportunity to test drive a single model, but she did not come with us on the drive. I was excited to learn what kind of features the new Toyota's have, since I haven't bought a new car in 6 years or so. However, she did not offer any information or seem excited to tell me about the car. I directly asked her to tell me about the car and its features, and she offered to print me out a spec sheet "if I wanted." I never received this printout. I ended up purchasing the car because I do believe I got a very reasonable price. The associate left me waiting to talk to the accountant for an hour. The accountant was professional and fast, but could not offer me any additional information on the toyota care and told me to simply consult my users manual for questions. After the transaction, a different associate was given to me to show me around the features of the car. He insisted I download the app without mentioning that it would cost money after a month trial period. When I asked him how much it cost, he gave me incorrect information, and did not know about the promotional offers that you offer (I found those later online myself). He had no idea what any of the buttons or features on the wheel were and even resorted to reading the owners manual to me while I sat next to him in the car. He was kind and well meaning, but kept explaining to me that he was "still learning." I eventually just thanked him so I could go home, but I still don't know how to use the cruise control, and I only found out about the lane departure assist and other features from reading the manual myself. I can't turn on my FM radio or change my speaker settings and the bass is turned all the way up. While going through the glove compartment, I found a "new vehicle delivery checklist" that is empty and unmarked. No one went through this with me. Reading this, I have a comprehensive list of all the things that were not done. Do i have Sirius radio? Do I not? How does it work? I'm not sure what my maintenance schedule is, or when I should first bring it back. They did not even give me information on their service department, but you can be sure I will not be coming back for service having this mediocre experience with the sales. I appreciate the smiles, but I can only hope that with more training of the staff on the cars they are trying to sell, that future customers will have a better experience. More

Very great work on the car that’s why I give 5 stars. Communication needs improvement for updates. Communication needs improvement for updates. More