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Toyota of Hackensack

Hackensack, NJ

4.5
4,208 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,208 reviews

November 06, 2018

Alejandro was great! He walked me through each step and understood my situation when purchased a used car. I'd definitely recommend him when purchasing both used or new ca More

by iy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Corpuz
Nov 13, 2018 -

Toyota of Hackensack responded

Thank you so much for your purchase! Alejandro is fantastic at guiding clients through the purchasing process! Enjoy your purchase and thank you once again!

October 30, 2018

Great Experience Throughout my whole family, we have purchased/leased a little over 10 cars from Walter. We are loyal to him and this dealership for their continued s More

by Marianne51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Chacon
Nov 13, 2018 -

Toyota of Hackensack responded

Walter is one our most seasoned and experienced salespeople. He puts clients needs and concerns at the forefront of any purchasing experience. Thank you for allowing the opportunity be your dealer of choice once again!

October 25, 2018

Excellent experience! Ana Mayers is a friendly and knowledgeable sales consultant. She helped to make my decision to lease a new car easy. I am pleased that I was able More

by Rose17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2018

What an experience Bill and Sam have been amazing with my family and I. We purchased many vehicles from them for many years. We always refer our family and friends to th More

by Jaouni6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Musarra
Oct 16, 2018 -

Toyota of Hackensack responded

We appreciate that even though you are a return customer, you took the time to write a review of your experience with Billy and Sam. We certainly are indebted for your continued patronage of our dealership over the last few years. We will take this review as a sign, that we are doing things the right way at Toyota of Hackensack! Thank you again!

October 12, 2018

Excellent Helpful and always try to find the right vehicle for you. It took longer but I ended up happy with my car. Ana was very helpful. More

by Emma Salazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Toyota of Hackensack responded

HI Emma, sometimes finding the right vehicle takes time. In the end the fact that we were able to find the vehicle of your choice is what matters. We thank you for allowing us to be your dealership of choice. Ana is our top rated salesperson. I will pass along your review to her!

October 04, 2018

Definition of AWESOME My lease end date was slowly approaching and without hesitation I knew that I would contact Walter Chacon from Toyota of Hackensack to assist me again More

by Bren C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Chacon
Oct 15, 2018 -

Toyota of Hackensack responded

We are pleased to hear that your experience with Walter Chacon was Awesome! Walter is extremely patient with customers and his knowledge of the sales process is unparalleled. Thank you for coming all the way from New York and choosing us as your dealer of choice!

October 01, 2018

Worst customer service experience. We have been dealing with this dealership for many years and Michael was one of the best person in sales they had. After he was gone, we have been suf More

by adnanhashmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Green
September 15, 2018

Great experience Ana Mayer was very courteous and helpful. She made the whole car buying experience a delight. Would definitely recommend her. Very happy with my new More

by Sue S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Toyota of Hackensack responded

What can I say about Ana Mayers that hasn't already been said? Ana continues to get great customer reviews because she does a fantastic job throughout the sales process! Thank you choosing us!! Enjoy your purchase!!!

September 12, 2018

Harassing me constantly I sent an inquiry about a 2018 rav4. This is a big purchase, and I wanted time to mull things over. Mary Green has constantly bombarded my inbox with More

by Al461625340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Green
Oct 02, 2018 -

Toyota of Hackensack responded

When you submit your information online, several dealers receive your contact information. You never choose to opt of being contacted with our dealership. Once you sent us an e-mail requesting to stop contact, we ceased contact with you at that time. You may have chosen to opt out with another dealership.

September 05, 2018

I feel comfortable with her she has a lot of pasión, Ana Mayers was my sales person and she made me feel comfortable and I felt like I was in good hands with her. She made the experience hassle free and More

by Marcela0112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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