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Toyota of Hackensack

Hackensack, NJ

Overview
Employees
Reviews
Vehicles
4.5
3,999 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 3,999 reviews

July 18, 2023

Leased 3 times from this dealership went to return lease won’t even consider loyalty came out with a crazy lease number and buy out was insane did not seem like they even cared left went to Mazda got a gre More

by DSWM02
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Ana Mayers
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Toyota of Hackensack responded

Thank you for your feedback. Unfortunately, neither the salesperson nor the dealership has control of incentives being offered for lease from the manufacturer, The dealership and sales functions within the parameters set by the region every given month. This has nothing to do with whether you leased 3 times prior with Toyota. With the lack of available inventory nationwide, leasing numbers are within proximity of financing numbers for most vehicles. Most clients have opted to finance their vehicles given the current market conditions.

July 18, 2023

Excellent services from all the personnel whom we interacted with. Very timely and professional. Recommended. More

by ZEE.KKS
Recommend Dealer
Yes
Employees Worked With
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with John Reyes and Sales Staff was both respectful of your time and professional. We appreciate your business! Enjoy your brand new purchase!

July 18, 2023

Despite not purchasing my vehicle there I preferred to use their service. Please send coupons More

by GRANDMEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Jul 22, 2023 -

Toyota of Hackensack responded

Thank you for your feedback! We appreciate that you frequent our service department even though you did not make your vehicle purchase. We will continue to offer service coupons for our service clients. Thank you for servicing with us! We appreciate your business!

July 17, 2023

You guys are always great all around Quick and easy appointment Fast and efficient Polite More

by BRAULIO115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit to us was great all around! Thank you for servicing with us! We appreciate your business!

July 17, 2023

Efficient, great customer service, people are courteous and accommodating, right on time with their service More

by Enatividad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit to us was both accommodating and courteous! Thank you for servicing with us! We appreciate your business!

July 17, 2023

I had to have a key made for my prius. It was extremely expensive but it was programmed within an hour and works well. I wish the price for a new key was more affordable however. More

by Helen DeCarlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! Smart key vehicles such as the Prius require a key fob and a shank that are programmed/cut for a particular vehicle. We appreciate your business! Thank you for your patronage!

July 17, 2023

Service desk was very professional. I appreciate that Paul was the person who took care of my vehicle. He knows what he is doing. More

by Darwing02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Villacres
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Jul 20, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Paul Villacres assisted you during your service visit and that you were satisfied with your service. We appreciate your business! Thank you for servicing with us!

July 17, 2023

The person that helped me was very nice and very knowledgeable of her work would recommend More

by elyruben23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abby Luna
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Jul 20, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your visit with Abby was above your expectations! Referrals are always welcome! We appreciate your business! Enjoy your new purchase!

July 17, 2023

Courteous and attentive, quick in the repair they taken time to explain and give options for repairs More

by Marisol811949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Giordano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was both courteous and respectful of your time! Thank you for your business! Thank you for choosing us for service!

July 16, 2023

After 2 days at the Service Center they did not solve the problem with the car... the car was taken to Hudson Toyota where they finally found and solved the problem that the car had.. More

by Edgard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember anyone exactly.
Report | Print
Jul 20, 2023 -

Toyota of Hackensack responded

Thank you for your feedback. According to the conversation we had with our service director, the alternator on your vehicle was functioning correctly when you visited us. Our understanding is that you then proceeded to visit Hudson Toyota and had the alternator replaced. We are not sure if this resolved the issue you were experiencing? If this did not resolve the issue you were experiencing with your vehicle, it would seem that the alternator may have been unnecessarily replaced?

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