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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,808 Reviews

1,808 Reviews of Toyota of Hackensack - Service Center

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September 30, 2020

My experience is always great and I always get the best treatment .people are very helpful and nice .thank you everyone for everything you do More

by NSHOMANMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
Oct 01, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! Not sure whether your review pertains to sales or service, but regardless we are glad to hear that the staff was helpful & nice. We appreciate your business! We look forward to assisting you in the future!

September 29, 2020

Jonathan Munoz is a professional at his position. Follows up with the customer and answers any questions. It was a pleasure to work with him on the purchase. More

by MDADURIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2020

The service dept is always courteous and a pleasure to work with whenever getting my vehicles service, they make you feel like family. Great environment More

by BOMBIE1090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hopson Cedric
Sep 26, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that our service department was both courteous and a pleasure to work with. We appreciate your business! We look forward to meeting service needs in the future

September 26, 2020

I was very grateful for the service with Johnathan Munoz very professional high quality in customer service. excellent ability very helpful. He very was assisted very professional and very informative. T More

by JOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Jonathan Munoz was both professional and provided excellent customer service! We appreciate your business! Enjoy your new purchase!

September 25, 2020

I love the culture of courtesy and professionalism. I brought my car in for a recall service & no questions asked. Thank you for your stella services. More

by TERRI.MCFARLANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Carella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2020 -

Toyota of Hackensack responded

Hi Terri! Thank you for your 5 Star review! Thank you regarding your feedback on our professionalism and courtesy when you visited our service department for your recall service. We appreciate that you chose us for service!

September 23, 2020

I was able to get a service appointment for an oil change easily online. Drew was extremely professional and my car was serviced in a reasonable amount of time while I waited. It would have been better if More

by KDOWD624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Sep 26, 2020 -

Toyota of Hackensack responded

Thank you for feedback! We are glad to hear that you were able to schedule your service appointment online and that service on your vehicle was done in a reasonable amount of time. We normally do have service loaners available. However due to the pure number of recalls and service work, loaners have been extremely hard to come as of late. We hope that in the future, we have a loaner available for you. Thank you for your business and we look forward to servicing you in the future!

September 23, 2020

Employees are very courteousJobs are done very Employees are very courteous Jobs are done very professionally and efficiently Waiting area are nice and clean Can not ask for any better tha More

by JOANNELIN.TENNIS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Drew wise
Sep 26, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the service department employees were both professional and efficient. We appreciate your business! We look forward to handling your service needs in the future

September 22, 2020

I couldn't be more pleased with the courtesy and professionalism shown to me on my service visit. Highly recommended to anyone. I traveled across state lines for this quality. More

by NESCAFEKEV1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Garabino, Drew
Sep 26, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you were pleased with our courtesy and professionalism during your service visit with us. We always appreciate recommendations! Thank you for your business! We look forward to handling your service needs in the future!

September 22, 2020

I would not have had a issue if the first time I had my truck in for the recall the part was connected completely and would not have caused any noise. More

by AROCCO123
Recommend Dealer
Yes
Employees Worked With
Stephanie Apgar
Sep 26, 2020 -

Toyota of Hackensack responded

Thank you for leaving us feedback. Sorry to hear that your recall was handled properly during your first visit. We did look to correctly complete the work during your subsequent visit. Thank you for your patience and we apologize for any inconvenience

September 19, 2020

I have been going to this Toyota dealer for years. Billy and Mario have taken such amazing care of me that i couldn't imagine going anywhere else... More

by mrsvilla1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Toyota of Hackensack responded

Thank you for leaving us a 5 Star review! We are glad to hear that both Mario and Billy went out of their way to take care of you during your vehicle purchase. We appreciate your business and we look forward to serving you again in the future!

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