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Toyota of Hackensack - Service Center

Hackensack, NJ

4.3
1,825 Reviews

1,825 Reviews of Toyota of Hackensack - Service Center

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October 17, 2020

I trust you, always satisfied with your job. I would like you to keep competitive prices and inform customers about best time to visit and save money. More

by elena2017476756@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that Jonathan was able to assist in your purchasing process! Thank you for your business! Enjoy your new purchase!

Jun 07, 2022 -

elena2017476756@yahoo.com responded

This time I was really disappointed by an advisor Joe Huncken

October 16, 2020

Great service., prompt service. Courteous staff. The waiting area is clean and meet pandemic restrictions. The coffee/tea area was clean. They washed my car for free. More

by MARYPERE99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana
Oct 19, 2020 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with our service department was prompt and courteous! We appreciate that you chose us for service. We look forward to having you service with us again in the near future!

October 14, 2020

I was very happy with the service.Everyone was helpful. I work with Tyrone Munoz as my service Advisor. He provide me with feedback for my car. More

by CLARAAPPLEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrone Munoz
Oct 15, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Tyrone provided excellent service during your service visit. We appreciate your business! We look forward to handling your service needs in the future!

October 13, 2020

Joe is always great and helpful. always gives me feed back about my car's condition and great pricing too . Brad takes care of me driving me back to work and picks me up on time to go back to pick up my More

by NSHOMANMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
Oct 15, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! Glad to hear that our service personal were helpful during your visit to us. We appreciate your business! We look forward to you servicing with us in the future!

October 13, 2020

They left me in the cold and rain for 20 minutes after they told me it was ready. they didnt apoligize. If it wasnt free i wouldnt go back. Three people came by to ask me what car i was waiting for. No on More

by DANIEL.SCHOENBERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales sales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Toyota of Hackensack responded

Hi Daniel, Sorry to hear about your experience. Based on the review you left, it sounds like you had a issue with our service department while leaving? You tagged the sales department in your review, but if possible we would like to speak to you regarding your experience. Please feel free to e-mail me Jay Rim Internet Director jrim@toyotaofhackensack.com

October 10, 2020

They should be a little more careful with the cars they gave me my car after washing it and the carpet was full of water and dirty inside on the dashboard. Mrs. Susana and Mr. Luis very kindly helped me More

by lubanaeilia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Susana
Oct 13, 2020 -

Toyota of Hackensack responded

Sorry to hear that the complimentary vehicle wash was not to your expectations. However, if we were able to resolve the matter as your review suggests, we kindly ask you reconsider the rating you left us. We do appreciate the feedback!

October 10, 2020

Stephanie was a perfect gem in dealing with my insurance Co. about a windshield glass problem. She contacted Co. and put me intouch with them and the needed work was done----Stephanie Apgar -Service dept More

by ACE2FISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Apgar
Oct 13, 2020 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that Stephanie was able to assist in contacting your insurance company in regards to your windshield problem. We appreciate that you chose us for your servicing needs!

October 10, 2020

Back in February I had my new RAV4 in for a leak of antifreeze. I have never checked your work since I have dealt with Mario Puentes And Nick Latino for years. Well I just looked under the hood 9 month More

by APP1FJDUPS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ana Mayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Toyota of Hackensack responded

Thank you for your feedback. Sorry to hear about the anti-freeze all over your engine bay. Not sure how the problem arose, but we would like to have a conversation with you in regards to the matter. You can reach me at Jay Rim Toyota of Hackensack jrim@toyotaofhackensack.comhttps://www.dealerrater.com/dp/18041/reviews#

Oct 13, 2020 -

APP1FJDUPS responded

Left you my phone number. When will you call?

October 05, 2020

Stephanie apgar customer service was excellent. She sis very professional, detailed oriented on her communication. She represents Toyota service very well. My car service overpassed my expectations. More

by ARJMIRANDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Apgar
Oct 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that Stephanie was both professional and detailed during your service visit. Our goal is to always try to exceed customer expectations when possible! Thank you for your business! We look forward to serving you again in the future!

October 04, 2020

Awesome, the entire sales and service staff took great care of us. Treated like family from when you walk in to the second you leave thanks Toyota of Hackensack More

by Matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Radulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Coll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Rim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Corpuz, Ramon Garcia, Miriam Shanken
Oct 07, 2020 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that the sales & service staff took great care of you! We do our best to make every customer feel like family! We appreciate the feedback!

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